Under the direction of the Manager, Adoptions the Adoptions Counselor counsels potential adopters through the entire adoption process including matching adopters to animals, processing and conducting adoptions. S/he creates a healthy environment for all animals by monitoring their behavior, maintaining the cleanliness of kennels and surrounding areas, and providing exercise and socialization. S/he helps the Shelter Medical Technicians with animal handling for treatments and exams and transports animals from their kennels to the exam rooms/clinic. S/he helps the behavior team with behavior modification, behavior evaluations, and enrichment plans.
Essential Duties & Responsibilities:
Conduct adoptions tours with members of the public.
Conduct adoption counseling and processing of all documents and protocols.
Write animal biographies that accurately describe the animal and would attract potential adopters.
Work with potential adopters both in person and virtually through email, phone and video calls.
Maintain a high standard of animal care and welfare, which includes providing scheduled feedings, medications, clean water at all times, proper bedding and enrichment toys.
Properly clean and sanitize kennels, rooms, cages, equipment and areas of shelter as assigned, according to St. Hubert’s Standard Operating Procedures.
Bathe or clean animals on a regular schedule or immediately if they become soiled.
Exercise and socialize with animals on a regular basis while abiding to St. Hubert’s dog walking policies.
Observe and document unusual behavior, signs of illness and any injury of an animal on a daily basis Communicate vital information to medical, behavior, and adoptions departments as needed.
Restrain, confine, and handle animals, including those which are ill, injured, quarantined, and aggressive.
Perform other duties as assigned.
Qualifications and Requirements:
Exemplary customer service skills.
Exceptional attention to detail and organizational skills with the ability to multi-task.
Highly motivated and creative with experience and a passion for connecting with current and future clients.
Able to work well under pressure, in emotionally charged situations and handle confrontation politely and professionally while finding a solution.
Ability to positively interact with colleagues, coworkers, and community members from widely varied backgrounds with integrity and honesty throughout all facets of the position, maintaining confidentiality at all times.
Love of animals and ability to interact with them in a calm, non-threatening manner.
Compassion for animals and human beings, commitment to St. Hubert’s mission, values and goals.
Ability to follow direction and work effectively, both independently and in team environment.
Reliability, high level of integrity and punctuality are essential.
Excellent written and verbal communication skills; bilingual a plus.
Advanced computer and phone literacy.
Physical Requirements and Work Environment:
Exposure to odors and airborne particles including animal fur and toxic chemicals.
High levels of noise.
Can be fast-paced and stressful, working with emotional clients.
Physical requirements include being able to withstand prolonged periods of sitting or standing: lifting or moving up to 50 pounds.
Education and Experience:
High School Diploma or GED.
Minimum of 18 years of age.
NJ driver's license in good standing.
Basic familiarity with computers, MSWord, MS Outlook, Basic Microsoft Office knowledge
This is a full time job
Job Contact Details
Closing Date: Wednesday, June 30, 2021