Job Description

Job Summary:
Provide excellent customer service for visitors of HRA by creating a welcoming environment in our adoption centers, participating proactively in adoption matchmaking, and working as part of a team to complete administrative tasks related to adoptions quickly and with attention to detail.

Duties and Responsibilities:
-Provide excellent customer service for patrons of HRA by greeting visitors in friendly manner, providing
prompt responses via phone and email support, and ensuring cleanliness and pleasant appearance of public spaces
Advise potential adopters through match-making and skilled counseling sessions for potential adopters including guidance about responsible pet ownership, animal care and behavior.
-Participate in offsite adoption events including animal selection, driving the mobile adoption vehicle,
providing on-site management of animals and volunteers.
-Work as part of a team to complete administrative duties related to adoptions and collaborate with bmembers or other departments to ensure that animal and patron needs are met in a timely manner.
- As necessary, resolve difficult adoptions situations involving injured or sick animals, denials of applicants,
and adoptions that become untenable.
-Demonstrate sound judgment in response to adopter concerns, including coordination with other
departments and escalation to your supervisor as necessary
-Other duties as assigned, including regular participation in shelter operations duties such as customer care
and animal care duties as needed.

Qualifications and Requirements:
-Must work collaboratively and with confidence in a high-stress, fast-paced work environment.
-Ability to work effectively, both independently and in a team environment, in an atmosphere of multiple
projects, shifting priorities, and deadline pressures. Ability to be flexible, detail-oriented and prioritize.
-Excellent interpersonal skills with a customer service orientation. Ability to communicate in a friendly and
professional manner with a variety of individuals representing the public, board members, volunteers,
donors, and employees. Ability to conduct and handle difficult conversations.
-Computer literacy with proficient use of programs including Microsoft Office programs and email,
database management software, payment processing.
-Passion for the Humane Rescue Alliance mission, for caring for all animals regardless of age, breed,
temperament or species, and supporting and educating members of the public, free of judgment or bias.
-Ability to work weeknights, weekends, and holidays.
-Ability to manage emotional aspect of work in an animal shelter environment in a positive professional
-HRA requires all staff to be fully vaccinated against COVID-19, unless a medical or religious exemption
applies. New employees must submit proof of full vaccination, or request for medical or religious
exemption, before their first day of work in HRA’s workplace. Employees receiving a medical or religious
exemption will be required to submit a weekly, time-stamped, negative COVID test to HR.

Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
-Regularly sits at a computer station and operates electronic equipment.
-Ability to work weekend and evenings.
-Ability to lift 50 pounds unassisted regularly, 50+ pounds assisted.
-Ability to be comfortable working with cats, dogs, small animals, reptiles, fish and wildlife.
-Ability to perform strenuous physical activity daily, including but not limited to: lifting and carrying,
reaching, stooping, squatting and bending. Regularly moves about the facilities to coordinate work. -Typically stands, bends, stoops and crouches while working special events.
-Due to nature of shelter work, may be exposed to deceased, fractious, or aggressive animals; common
allergens; hostile or irate persons; zoonotic or other diseases; unpleasant noises, odors, or sights; and
extreme temperatures.

Education and Experience:
-High School Diploma or equivalent.
-Fluency in Spanish strongly preferred.
-Minimum one year of experience working in a fast-paced customer service role.
-Experience working or volunteering in an animal shelter or related field preferred but not required.

Resumé and Cover letter are required with your application for this position

HRA is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, citizenship status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them

This is a full time job

Contact Information

Job Contact Details

Closing Date: Tuesday, April 12, 2022

Posting Date:

Closing Date: