Job Description

Northeast Animal Shelter has an exciting new opening for an Adoptions Manager. The Adoptions Manager, in conjunction with the Assistant Adoptions Manager, supervises the Adoptions Department, which includes managing a team of Adoption Counselors, co-managing a team of Animal Welfare Specialists, overseeing front desk activity, and managing post-adoption matters as needed. We are looking for an enthusiastic individual who is as passionate about working with animals as they are about working with people!

Primary Responsibilities

-Hire, train, and evaluate Adoption Counselors and Animal Welfare Specialists; work as Adoption Counselor as needed
-Set and oversee adoption and staffing scheduling activity using Acuity
-Represent NEAS positively, ensuring the highest level of customer service for all visitors and adopters
-Provide guidance and advice to adoption counselors and front desk volunteers
-Manage adoption follow-up system
-Co-manage volunteer receptionists and greeters with Volunteer Coordinator
-Direct flow of communication between departments as it pertains to adoptions
-Be available for communication from staff, primarily via phone, outside of regular working hours
-Help intake team coordinate surrenders and returns when needed
-Manage and resolve customer complaints
-Track pets in temporary care


Position Requirements

Bachelor’s degree required
4 years of management/supervisory experience
2 years of experience working in an animal shelter, veterinary services or equivalent social services field
Familiar with software for managing adoption appointments and forms as well as animal population management
Must work well with the public and diverse groups of people, including children, persons of varied racial, ethnic, cultural, socioeconomic backgrounds, sexual preference, and with individuals who are differently-abled.
Must have excellent oral and written communication skills, and able to work well both in a team and independently
Must have excellent administrative skills, be highly organized, motivated and maintain composure during challenging and emotionally charged situations
Must have an understanding of general animal advocacy and specific knowledge of animal shelter issues, and have general animal handling skills
Ability to initiate and delegate projects, create and implement plans, and follow through with completion and maintenance of programs with minimal supervision
Ability to handle confidential matters discreetly.
Must be able to lift, push, pull or carry objects and/or animals weighing up to 50 lbs.

How to Apply / Contact

Email resume and cover letter to Michelle Harvanek, Director of Operations, at michelle.h@neas.org. You can also view this posting on our website: https://www.northeastanimalshelter.org/careers/

This is a full time job

Contact Information

Job Contact Details

Michelle Harvanek
Director of Operations
978-942-5573
michelle.h@neas.org

Closing Date: Friday, December 31, 2021

Posting Date:

Closing Date:

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