Job Description

FLSA Status: Full time, Non-exempt, Non-Union
Salary: $22.00 - $25.00 per hour (DOE)

Who we are: Peninsula Humane Society & SPCA (PHS/SPCA) is a local, private, non-profit charitable organization dedicated to animal welfare. It is our mission is to build healthy relationships between people and animals. PHS/SPCA, an open-door shelter which accepts all animals, has placed 100% of healthy (physically and behaviorally) dogs and cats into new homes. Our work means 6,300 lives saved each year. Our Behavior Department always uses positive-only reinforcement. To learn more about us, visit www.phs-spca.org.

Who you are: You believe in the humane treatment of all animals and ready to make an impact in lives of the sheltered cats and dogs by determining their potential for adoption. You have previous experience interacting with the public and assisting them with behavior training class offerings and consultations.

Essential Duties and Responsibilities: include the following (other duties may be assigned):
• Help prepare program reports as requested by the supervisor.
• Field Animal Behavior Helpline calls, both in English and Spanish (if bilingual) always maintaining a customer friendly approach
• Educate and inform the general public about PHS/SPCA programs, events, policies and procedures
• Effectively manage emotionally charged situations with customers, volunteers, and staff
• Counsel and work with the public on issues related to responsible animal care, i.e. spaying/neutering, vaccinations, vet care, identification, animal behavior, adoptions, etc.
• Leading a group of volunteers teach training classes for shelter animals
• Periodically update written behavior information for the public (responsibility shared by all department members); and write weekly brief behavior advice column for local paper (responsibility shared by two department members)
• Update the TLC board (responsibility shared by most department members)
• Perform administrative duties and other projects as assigned by Department Manager
• Perform behavior assessments for shelter animals safely
• Develop and perform behavior modification plans for selected shelter dogs & cats on a daily basis
• Deliver off-site presentations upon request
• Teach training sessions for volunteers (group sessions and one-on-one shadows)
• Maintain a positive, educational approach with a willingness to listen when dealing with the public, the staff and volunteers
• Ability to conduct one-on-one behavior consultations for recent adopters and other pet owners
• Conduct Pet Assisted Therapy Evaluations
• Oversee the Enrichment program
• Actively collaborate to grow the Behavior Foster Care Program

Supervisory Responsibilities:
Supervise volunteers in the behavior program


Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have customer service and previous animal handling and behavior experience. Ability to work well with and communicate effectively both orally and in writing with the public, staff and volunteers. Must be highly motivated toward the welfare and humane treatment of all animals. Upon hire, must pass a background check.

Education and/or Experience:
High school diploma or equivalent; and one to two years related experience and/or training; or equivalent combination of education and experience.

Reasoning Ability:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to read and monitor dog and cat behavior. Must show maturity, good judgment, and professionalism. In addition, must be able to work efficiently under pressure. Ability to demonstrate a friendly, open demeanor.

Computer Skills:
Knowledge of Chameleon database software or become proficient within the probationary period (first six months from hire date). Basic knowledge, or become proficient with Microsoft Office and computer keyboarding skills, and data entry.


Excellent Benefits Package Available
• Medical /Dental /Vision/Life/ Flex Spending
• Sick, Vacation and Holiday pay
• Continued education opportunities/reimbursement
• Employee Assistance Plan
• Retirement plan & employer matching
Available to all employees with pets:
• Free vaccines, spay/neuter, microchipping, and two pet adoptions
• Discounted euthanasia services/cremation, bloodwork, urinalysis, prescription food, and discounts at our retail stores.

For more information about our available job opportunities and how to apply, please visit our website at www.phs-spca.org/careers
The Peninsula Humane Society & SPCA is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. EOE/M/F/D/V/SO

This is a full time job

Contact Information

Job Contact Details

Alessa Best
Sr Human Resources Manager
650-340-7022
careers@phs-spca.org

Closing Date: Monday, November 8, 2021

Posting Date:

Closing Date:

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