Job Description

We are pleased to offer the current job opportunity for a Client Services and Field Officer position within the Animal Services Department. DuPage County Animal Services is an immediate open admission shelter caring for approximately 2,000 animals of varying species annually.

The hours of work are the following alternating weekly schedules:
Week 1: Saturday 10:00 a.m. - 3:00 P.m., Monday 8:00 a.m. -7:00p.m., Tuesday, Wednesday, Thursday 8:00 a.m. - 4:30 p.m.
Week 2: Monday - Friday 8:00 a.m. - 4:30 p.m.
Subject to a rotating weekly on-call schedule (including nights, weekends, and holidays).

Responsibilities Include:

Responds to stray, sick and injured animals as required for rabies control and humane treatment
Records and maintains written logs related to field incidents
Serves as a resource for citizens, veterinary community, and local authorities for questions pertaining to the Animal Control Act, Humane Care Act, DuPage County Ordinances and responsible pet ownership, rehoming pets, reclaiming pets, and other animal related concerns
Assists public in surrendering or reclaiming animals
Maintains current knowledge on animals in the facility; ensures front office and other key staff remain informed of animal attributes and current status
Processes incoming and outgoing animals, completes all required related tasks per departmental policy, and effectively communicates in emotional situations
Reviews adoption/relinquishment applications and paperwork
Makes decisions to approve or deny adoption based on department policy
Answers questions from the public received via phone, electronically or in-person
Interprets policies and procedures and makes determination based on relevant data
Provides information and services aimed at preventing animal relinquishment and keeping animals in their current homes such (i.e. low-cost veterinary care, re-homing assistance, etc.)
Provides information and services aimed at returning animals to their owners and/or re-homing animals in the field such as: maintaining lost/found report database and guidelines, rabies certificate scanning/verification, marketing strays, researching third party lost/found pet sites, tracking microchips/ID, completing microchip registrations, etc.
Maintains shelter database and ensures high level of accuracy and completeness with data entry and record keeping
Processes transactions
Creates, collects, compiles, photocopies, assembles and distributes materials for informational packets/educational handouts
Issues licenses and maintains logs and files related to Pet Population Fund, tag issuance, fees, municipal billing, intake/adoption, etc.
Handles cash and performs Account Payable and Account Receivable duties
Files documents alphabetically, numerically, or by other prescribed methods

Requirements Include the following experience or equivalent combination of training and experience:

Completion of a High School Diploma or General Equivalency Diploma equivalent
One (1) year of animal science or related course work
One (1) year of experience working as an officer in an animal control or animal shelter
Must possess and maintain in good standing a valid Illinois Driver's License
Credit to meet these qualifications will be granted to former interns of DuPage County Animal Services

Euthanasia Certificate required within one (1) year of hire.
A pre-employment background check is required.
Physical Requirements and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Heavy Work: Exerting up to 50 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Use of arm and /or leg controls requires exertion of forces greater than for medium work.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work will occur in an office and field environment that can potentially include highly emotional situations. While performing the duties and responsibilities the employee will be exposed to animal bites and/or scratches, potentially zoonotic diseases, loud noises, noxious odors, unsanitary conditions, exposure to human and animal remains in varying states of decomposition, varying weather conditions and situations. The position is subject to 24/7 call out due to after hours on-call assistance on a pre-assigned, seven day rotating schedule (including nights, weekends and holidays).

This is a full time job

Contact Information

Job Contact Details

Closing Date: Friday, September 24, 2021

Posting Date:

Closing Date: