Animal Rescue Specialist
Keeping animals and people safe throughout the five boroughs is an essential function of ACC’s operations. The Animal Rescue Specialist is a community focused position responsible for helping promote a safe community for pets and wildlife, as well as citizens, by providing emergency animal rescue and response in all five boroughs. Under the direction of the Animal Rescue Team supervisors, they serve as the front line liaison between ACC and the community, delivering excellent customer service, compassionate animal care, and a top notch representation of who ACC is as an organization.
Field Work (50%)
Using excellent time-management, prioritize and respond to assignments for animal rescues within the 5 boroughs of New York City.
Handle various species of animals using low stress handling techniques, including; companion animals, native wildlife, exotic pets, and occasional farm animals.
Maintain a clean vehicle; disinfect cages and equipment according to ACC policy and procedures.
Maintain a clean driving record and practice safe driving habits.
Work cooperatively with various ACC departments, programs, volunteers and external partners.
Perform other duties as assigned.
Must be available to work a one week rotating on-call schedule additional to regular shift
Customer Service/Community Outreach (25%)
Deliver compassionate and professional client service in emotional and stressful situations; provide appropriate onsite counseling, advice and direction for further follow up, and accurate information and representation of ACC as an organization.
Be a proactive resource to the community, promoting ACC services and information aimed at adoption, surrender prevention, free vaccine clinics, food bank, low cost and free spay/neuter, and TNR (Trap, Neuter, Return).
Gather extensive detail from various point people involved in any response; may include members of the public, partnering organizations, and internal stakeholders.
Act as an ambassador for the organization in the community.
Conduct data entry for animal intakes including creating comprehensive animal profiles and detailed reports, providing as much information as possible for pathway planning and delivery of services.
Has a valid driver’s license in good standing for at least one year; ability to excel in a fast-paced, often high stress environment; must be forward thinking and anticipate challenges, responding to them quickly and completely; is an expert communicator; is a people person and a team player; is organized, detail oriented; able to maintain composure when faced with emotional situations including medically and behaviorally compromised animals; available to modify schedule as needed to meet the needs of the organization including on call responsibilities; ability to travel throughout the five boroughs daily; must be comfortable handling a variety of species and animal temperaments; must have basic computer skills; must be able to lift a minimum of 50 lbs.
Education and Work Experience
Must have a high school diploma or GED. 3 months of professional driving experience required. Previous animal handling and/or customer service experience preferred.
At ACC it's all hands-on deck. We work together as a team, which means you may be asked to help with tasks that involve working outside in all sorts of weather. As a busy animal shelter in one of the biggest cities in the world it can get noisy inside. Employees should have the ability to remain calm yet professional in stressful situations involving animals and/or members of the public. ACC houses hundreds of animals in its facilities at any given time and with that comes fur, odors and other airborne particles in abundance.
ACC offers many low-cost services to pets and people in need. This includes compassionate end-of-life services for people who cannot afford to go to a private veterinary office but still want to provide a professional and peaceful transition for their beloved pet.
Proof of COVID-19 vaccination is required. New hires must have one dose of a single-dose vaccine (J&J) or a first dose of a two-dose vaccine (Pfizer or Moderna) by their first day of employment. For Pfizer or Modena, you must provide proof your second dose within one month of your start date. Reasonable accommodations will be considered.
Reports To: Field Services Supervisor
Overtime: This position is eligible for overtime.
This is a full time job
Job Contact Details
Closing Date: Thursday, March 31, 2022