This posting is for the Ventura County Animal Services Agency; vacancy location is Camarillo.
Under general supervision, provides quality client service at the reception desk of the Ventura County Animal Services Shelter. Services may include educating clients about the application of current animal welfare practices and resources, directing client interaction to process the receiving and releasing of animals brought to the Shelter, case management to assess individual animal needs to promote positive outcomes, performing in-person and remote animal licensing procedures, conducting client communication in-person, by phone, and electronic or postal correspondence to provide excellent customer service, communicating with other work units and internal clients to coordinate workflow.
The ideal candidate will have experience working in an animal shelter that practices socially conscious sheltering, and be familiar with addressing pet issues of a sensitive nature such as animal relinquishment, animal euthanasia, and aftercare services injuries, lost animals, behavior and training concerns, illnesses, foster/adoption; state law and county ordinance compliance and violations; animal services policies and procedures and will have the ability to offer compassionate service to the public.
PAYROLL TITLE: Office Assistant III
EDUCATIONAL INCENTIVE: Some positions may be eligible for educational incentive. This incentive may be 2.5%, 3.5%, or 5% for incumbents in eligible positions based on completion of an Associate's, Bachelor's, or Master's degree that is not required for the classification.
BILINGUAL INCENTIVE: BILINGUAL INCENTIVE: Some positions may be eligible for bilingual incentive depending on the applicable memorandum of agreement and the needs of the department. In order to qualify for this incentive, incumbents in eligible positions must take and pass the applicable bilingual fluency exam.
DEPARTMENT/AGENCY: Animal Services Agency
Office Assistant III is represented by the Service Employees International Union (SEIU) and is eligible for overtime compensation.
The eligible list established from this recruitment may be used to fill current and future Regular (including Temporary and Fixed-term), Intermittent, and Extra Help vacancies for these positions only. There is currently only (1) Regular vacancy.
OPENING DATE: 06/15/2022
CLOSING DATE: Continuous and may close at any time; therefore, the schedule for the remainder
Examples Of Duties
Duties may include but are not limited to the following:
Engages in client interactions to convey and promote methods for community involvement in animal welfare;
Counsels clients on and directs clients to appropriate animal services available through the Shelter, community organizations, and businesses;
Educates clients on responsible animal guardianship, animal care, local ordinances, and state laws;
Provides professional and courteous client service, in-person, on the phone, and through postal and electronic mail, to process services, request and receive current information for records, and resolve complaints and issues that do not require a supervisor;
Collects payment for services from customers, follows all payment handling processes and accurately completes daily payment reconciliations;
Performs animal licensing procedures, violation processing, and regulation compliance services;
Enters accurate information into the animal database when receiving animals into and releasing animals from Shelter care;
Produces, explains, and delivers Agency specific documentation such as medical records, contracts, and license certificates;
Provides adoption counseling and performs adoption processing that includes thoroughly reviewing release documents, medical records, and contracts with clients;
Compassionately assists the public with the processing of deceased animals and/or animals in need of humane euthanasia;
Completes deployment duties such as opening and closing the office for normal business hours; receiving, entering, and researching lost and found reports;
Understands Agency operations, including the duties of other departments, provides support for and communicates with other departments to coordinate workflow;
Solicits donations from clients and assists with in-kind donations;
Engages in disaster services activities that may require extended hours of operations; and
Performs other related duties as required.
EDUCATION, TRAINING, EXPERIENCE:
Considerable clerical experience which has led to the acquisition of the required knowledge, skills and abilities. The required knowledge, skills and abilities also can be obtained by:
Any combination of education, training or experience equivalent to three (3) years of office clerical experience OR three (3) years of experience using Chameleon software products.
NECESSARY SPECIAL REQUIREMENTS:
Customer service experience in a fast-paced environment with a variety of client needs
Must be proficient in Microsoft Word and Excel
Must be comfortable around various types of animals
Must be proficient with Chameleon Animal Shelter Software within six months of hire date
Must be able and willing to work evenings, weekends, and some holidays.
Knowledge of animal shelter software
Experience working in a kennel
Knowledge of current animal welfare practices
Knowledge of animal types, breeds and colors
Knowledge of animal health, disease and care
This position may be subject to State Health Officer Orders regarding vaccine verification and/or testing. These requirements are a condition of employment. Depending on assignment and work location(s), successful candidates or this position will be required to submit proof of vaccination and/or booster against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process.
Knowledge, Skills, and Abilities:
Thorough knowledge of: modern office methods and practices; record maintenance systems; Microsoft Word, Excel and PowerPoint; letter writing; report compilation; and client contact techniques;
Considerable knowledge of: operations, procedures and practices used in support of Ventura County Animal Services; client services processes, techniques to expedite or improve clerical tasks and record processing; correct English usage, spelling, grammar and punctuation;
Working skills: depending on assignment, incumbents may be required to demonstrate a certain prescribed proficiency in typing or equivalent word processing/data entry and/or taking/transcribing dictation;
Thorough ability to: present and maintain a polite and courteous demeanor in stressful and complicated situations; initiate investigative techniques to address client issues by extracting information from a variety of sources, and seek or present resolution for such issues, prioritize duties and perform multiple tasks; perform and coordinate moderately difficult and responsible clerical work with little or no direct supervision; set up and maintain records and filing systems; extract information from a variety of sources; operate a variety of automated office equipment; accurately perform and proof the transfer of information from one document to another; establish and maintain cooperative working relationships; promote cooperation and respect with internal and external customers to accomplish thorough completion of objectives; understand, follow and convey written and verbal directions.
The position may involve moderate to heavy public contact depending on the assignment. Exposure to dangerous and/or diseased animals. Incumbents must be patient and tolerant of loud environments (barking), animal waste, odor, and hair.
FINAL FILING DATE: This is a continuous recruitment and may close at any time; therefore, apply as soon as possible if you are interested in it. Your application must be received by County of Ventura Human Resources in Ventura, California, no later than 5:00 p.m. on the closing date.
To apply on-line, please refer to our web site at www.ventura.org/jobs. If you prefer to fill out a paper application form, please call (805) 654-5129 for application materials and submit them to County of Ventura Human Resources, 800 South Victoria Avenue, L-1970, Ventura, CA 93009.
NOTE: If presently permanently employed in another "merit" or "civil service" public agency/entity in the same or substantively similar position as is advertised, and if appointed to that position by successful performance in a "merit" or "civil service" style examination, then appointment by "Lateral Transfer" may be possible. If interested, please click here (Download PDF reader) (Download PDF reader)for additional information.
Note to Applicants: It is essential that you complete all sections of your application and supplemental questionnaire thoroughly and accurately to demonstrate your qualifications. A resume and/or other related documents may be attached to supplement the information in your application and supplemental questionnaire; however, it/they may not be submitted in lieu of the application.
SUPPLEMENTAL QUESTIONNAIRE – qualifying: All applicants are required to complete and submit the questionnaire for this exam AT THE TIME OF FILING. The supplemental questionnaire may be used throughout the exam process to assist in determining each applicant’s qualifications and acceptability for the position. Failure to complete and submit the questionnaire may result in the application being removed from consideration.
APPLICATION EVALUATION – qualifying: All applications will be reviewed to determine whether or not the stated requirements are met. Those individuals meeting the stated requirements will be invited to continue to the next step in the screening and selection process.
WRITTEN EXAMINATION - 100%: A job-related written exam will be conducted to test applicants' knowledge of office practices, comparisons, vocabulary, arithmetic, reading comprehension, filing, records management, and interpersonal relations. Applicants must earn a score of seventy percent (70%) or higher to qualify for placement on the eligible list.
Applicants successfully completing the exam process may be placed on an eligible list for a period of one (1) year.
BACKGROUND INVESTIGATION: A thorough pre-employment, post offer background investigation which may include inquiry into past employment, education, criminal background information and driving record may be required for this position.
This is a full time job
Job Contact Details
Closing Date: Wednesday, November 2, 2022