Job Description

Description
Animal Services Foster Care Coordinator - Bilingual Preferred description imageTHE DEPARTMENT

Ventura County Animal Services (VCAS) offers a wide array of programs and services to the residents and animals of Ventura County. These services include animal sheltering, pet adoptions, lost & found, field services, cruelty investigations, pet licensing, TNR surgical services, low-cost vaccination clinics, volunteer/foster opportunities and emergency disaster response.

VCAS operates two open admission, life-saving, municipal animal shelters in the County of Ventura. The Camarillo Shelter, the main shelter, is located between Los Angeles and Santa Barbara Counties and houses the Administrative Offices and Veterinary Hospital. The Camarillo Shelter has a 400-animal capacity which can increase to over 900 during declared natural disasters.

The Simi Valley Animal Shelter is located three miles from Moorpark College and can house 40 animals. The Simi Shelter is a smaller facility offering many of the same services as the Camarillo Shelter, such as the intake of stray and surrendered animals, pet adoptions, pet licensing, and the reclaim of lost animals.

VCAS provides contract services to the residents of Camarillo, Fillmore, Moorpark, Ojai, Oxnard, Port Hueneme, Simi Valley, Ventura, and all unincorporated areas of Ventura County. VCAS is dedicated to improving the lives of the animals in their care, and to safeguard the community through rabies suppression and the sheltering of stray animals.

EDUCATIONAL/BILINGUAL INCENTIVE: Incumbents may be eligible for an educational incentive of 2.5%, 3.5%, or 5% based on completion of an Associate's, Bachelor's, or Master's degree that is not required for the classification. Incumbents may also be eligible for bilingual incentive depending upon operational need and certification of skill.

THE POSITION
Under general supervision of the Animal Care Manager, the Foster Care Coordinator provides a unique opportunity to contribute to sustaining the Ventura County Animal Services (VCAS) lifesaving mission by maintaining tracking and communications with potential and current foster homes, as well as with the kennel supervisor, veterinary management, and other animal pathway coordinators.

THE IDEAL CANDIDATE
The ideal candidate has experience maintaining a high-volume foster program for a municipal shelter and will have experience recruiting and training foster care volunteers for a variety of animal species, including those with special medical or behavioral needs. Bilingual skills in English and Spanish is preferred. Experience with the shelter software program Chameleon as well as Crystal Reports is ideal. The ideal candidate will be comfortable working in a fast-paced environment with constant communication with multiple teammates as well as making outreach and giving direction to foster care volunteers. Must be able to maintain accurate records and scheduling.

PAYROLL TITLE: Technical Specialist IV-PH

DEPARTMENT/AGENCY: Animal Services Agency

Technical Specialist IV-PH is represented by the Services Employee International Union (SEIU) and is eligible for overtime compensation.

The eligible list established from this recruitment may be used to fill current and future Regular (including Temporary and Fixed-term), Intermittent, and Extra Help vacancies for this position only. There is currently one (1) Regular vacancy.

TENTATIVE SCHEDULE
OPENING DATE: July 21, 2022
CLOSING DATE: Continuous and may close at any time; therefore, the schedule for the remainder of the process will depend upon when we receive a sufficient number of qualified applications to meet business needs.
Examples Of Duties
Duties may include but are not limited to the following:

Maintains consistent contact and communication with foster participants including addressing medical, behavioral or procedural questions from foster participants throughout the day by phone, email, text message, and/or the foster volunteer Facebook page; maintains the resources webpage to assist foster volunteers;
Provides foster volunteers with supplies and medications for animals as needed; ensures volunteers are adhering to policies;
Conducts training onsite to introduce foster volunteers to potential foster animals (animal handling) as well as administrative tasks and policies as part of the foster program; provides training for more advanced foster tasks such as bottle feeding, administering medications (orally or through subcutaneous injections), handling and training behaviorally challenging animals;
Performs administrative duties including data entry/updating volunteer program software and shelter software; updates program policies, procedures, manuals, and other materials as needed;
Conducts outreach for the foster care program which includes contacting foster volunteers to find temporary placement for animals in need;
Creates social media posts to market foster animals for adoption as well as recruit additional foster volunteers;
Orders and purchases foster program supplies such as food and training equipment;
Coordinates with shelter staff and or outside veterinary offices for emergency and routine foster medical needs; also coordinates with shelter staff to urgently place animals in need of foster (at times after business hours);
Creates and updates training materials (manuals, waivers, training videos, and other resources) for the foster volunteer program;
Acts as liaison between foster volunteers and adopters; conducts “meet and greet” adoption sessions and processes applications;
Schedules onsite volunteers for foster related volunteer duties; maintains and updates veterinary appointment scheduling and foster training scheduling program; and
Performs other related duties as assigned.
Typical Qualifications
These are entrance requirements to the exam process and assure neither continuance in the process nor placement on an eligible list.

EDUCATION, TRAINING, and EXPERIENCE:
Any combination of education and/or experience which would provide the knowledge, skills and abilities that can be obtained by:

Any combination of education, training or experience equivalent to two (2) years of program development and implementation.

NECESSARY SPECIAL REQUIREMENTS:

Must have experience working with shelter animals of all types and sizes.
Must have experience working with animal foster care.
Must possess and maintain a valid California driver license.
Intermediate skill/proficiency in Microsoft Office programs (Word, Excel, PowerPoint)
DESIRED
Bilingual in English and Spanish
Experience using Crystal reports
Experience using social media platforms: Facebook, Twitter, Instagram, YouTube, Pinterest, and Tumblr.
KNOWLEDGE, SKILLS, and ABILITIES:

Considerable knowledge of: animal shelter foster care principles and theories; animal shelter program goals and directives; techniques, procedures, and methods for accurately gathering, synthesizing, evaluating or conveying information; principles and techniques of volunteer management including training and interviewing; basic animal health (gastrointestinal, neonatal, geriatric, orthopedic, etc.).

Thorough knowledge of: modern office methods and practices; record maintenance systems; letter writing, report compilation and public contact techniques; social media platforms and etiquette to include: Facebook, Twitter, Instagram, YouTube, Pinterest, and Tumblr.

Skill in: exceptional customer service and dealing with difficult customers/volunteers; de-escalation techniques; organization and time management; problem solving and utilizing good judgment.

Ability to: follow complex oral and written instructions; demonstrate effective communication skills verbally and written; cultivate community relationships and maintain confidential information; work in a facility where euthanasia is performed; remain calm yet assertive in stressful situations; suspend personal judgment when dealing with customers; and lift and move up to 50 pounds.

Working Conditions:

Position may involve moderate to heavy public contact depending on assignment; indoor and outdoor elements; frequent exposure to various types of animals of varying sizes; exposure to odors or airborne particles including animal fur and toxic chemicals; and working in loud noise levels.


Recruitment Process
FINAL FILING DATE: This is a continuous recruitment and may close at any time; therefore, apply as soon as possible if you are interested in it. Your application must be received by County of Ventura Human Resources no later than 5:00 p.m. on the closing date.

To apply on-line, please refer to our web site at www.ventura.org/jobs. If you prefer to fill out a paper application form, please call (805) 654-5129 for application materials and submit them to County of Ventura Human Resources, 800 South Victoria Avenue, L-1970, Ventura, CA 93009.

Note to Applicants: It is essential that you complete all sections of your application and supplemental questionnaire thoroughly and accurately to demonstrate your qualifications. A resume and/or other related documents may be attached to supplement the information in your application and supplemental questionnaire; however, it/they may not be submitted in lieu of the application.

SUPPLEMENTAL QUESTIONNAIRE – qualifying: All applicants are required to complete and submit the questionnaire for this examination at the time of filing. The supplemental questionnaire may be used throughout the examination process to assist in determining each applicant's qualifications and acceptability for the position. Failure to complete and submit the questionnaire may result in the application being removed from consideration.

APPLICATION EVALUATION – qualifying: All applications will be reviewed to determine whether or not the stated requirements are met. Those individuals meeting the stated requirements will be invited to continue through the screening and selection process.

TRAINING and EXPERIENCE EVALUATION – 100%: A Training and Experience Evaluation (T&E) is a structured evaluation of the job application materials submitted by a candidate, including the written responses to supplemental questions. The T&E is a method for determining the better qualified applicants among those shown to meet the stated requirements. Using a T&E, applicants may be scored or ranked according to criteria that most closely meet the business needs of the department. When the pool of candidates is exceptionally strong and large candidates are typically scored or ranked in relation to one another; consequently, some qualified candidates may receive a score or rank which is moderate or lower resulting in them not being advanced in the process.

In a typical T&E, your training and experience are evaluated in relation to the background, experience and factors identified during a job analysis as needed at the time of hire for successful job performance. For this reason, it is recommended that your application clearly show your relevant background and specialized knowledge, skills, and abilities. It is also highly recommended that the supplemental questions be completed with care and diligence. Applicants must earn a score of seventy percent (70%) or higher to qualify for placement on the eligible list.

If there are three (3) or fewer qualified applicants, a Training and Experience Evaluation will not be conducted. Instead, a score of seventy percent (70%) will be assigned to each application, and each applicant will be placed on the eligible list.

Candidates successfully completing the examination process may be placed on an eligible list for a period of one (1) year.

BACKGROUND INVESTIGATION: A thorough pre-employment, post offer background investigation which may include inquiry into past employment, education, criminal background information, and driving record may be required for this position.

For further information about this recruitment, please contact Erin Niemi by e-mail at erin.niemi@ventura.org or by telephone (805) 654-2568.

This is a full time job

Contact Information

Job Contact Details

Closing Date: Wednesday, November 2, 2022

Posting Date:

Closing Date:

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