Job Description

Position: Director of Operations
Job Status: Exempt
Reports to: Interim COO
Revision Date: 6/7/2021
Interested candidates should submit a cover letter and resume to in order to apply.

Serves as member of the Executive Leadership team primarily responsible for all operational departments including Adoptions & Intake, Foster Care, Population Management, Rescue/Transport, Animal Care, and the Community Cat Program. Assesses operational effectiveness and implements measures to improve and enhance organizational operations. Ensures compliance with policies, data reporting/analysis, and adherence to approved budgets.

Essential Duties and Functions:
• Direct reports include but are not limited to: Assistant Director of Operations, Adoptions & Intakes Manager, Foster Manager, Population & Rescue Manager, Animal Care Manager, and Community Cat Manager.
• Works with the CEO and COO to establish goals, guidelines, staffing levels, protocols, and best practices for operational areas.
• Plans, organizes, and oversees all day-­to-­day operations to ensure that tasks are completed to coincide with the organization’s mission and goals.
• Leads staff discussions regarding placement decisions, legal issues, and animal-related decisions.
• Develops and maintains shelter statistics providing weekly and monthly reporting to staff, the Executive Leadership team and CEO. Ensures accuracy of shelter records.
• Oversees the hiring and training of new staff and regularly reviews and evaluates job performance. Responsible for assuring that proper policies and procedures are followed.
• Implements good leadership and team-­building strategies to ensure a competent, committed and productive team working in a supportive environment.
• Manages the shelter population and ensures shelter animals are moved through the system efficiently and given a high quality of care including stress reduction, sociability, proper nutrition, behavior modification, special needs, etc.
• Maintains positive, effective communications and relationships between staff, volunteers, customers, community partners, and other animal welfare organizations.
• Analyzes statistical data to develop new strategies, and determine trends in the animal welfare industry. Assists in developing strategies to increase adoptions, decrease length of stay and meet organizational goals.
• Responds to complaints from customers, employees and volunteers and ensures staff is communicating accurately and practicing good customer service. Diagnoses and develops viable solutions to solve problems.
• Conducts staff meetings to review procedures, workplace issues and shares ideas to improve any current issues within the organization.
• Reviews departmental budgets and sets the standard for strategic goals and objectives of operations.
• Manages all protective custody animals in care and serves as the liaison with Albemarle and Charlottesville Animal Control agencies.
• Assists the development department with grant tracking, information, and statistics as needed.
• Performs other duties as assigned.

Physical Requirements & Work Environment:
• Ability to lift and transport items weighing up to 65 pounds.
• Ability to handle animals effectively and humanely.
• Have a high level of manual dexterity.
• The ability to bend and squat.
• The ability to stand and sit for significant periods of time.
• Exposure to disinfectant solutions and zoonotic diseases.
• Subject to animal bites and scratches.
• Consistently exposed to animals and animal allergens under conditions with limited alternatives available.
• Daily hours and days of the week may vary according to the needs of the organization. May require evening, holiday and weekend work hours.

• A four-year undergraduate college degree required.
• The ideal candidate must demonstrate a sincere commitment to the lifesaving philosophy and operating model.
• Must possess excellent communications and project management skills.
• Must be able to safely and compassionately handle and work with all cats and dogs, including those with medical and/or behavioral challenges.
• Must have strong organizational skills and the ability to coordinate a project with multiple and often changing components.
• Must be highly motivated, with strong communication skills and a professional manner.
• Must have a strong knowledge of animal caregiving with the ability to identify medical and behavioral characteristics of dogs and cats.
• Computer literate: MS Office, Shelterbuddy, Internet, Google docs and email.
• Prior animal welfare management experience, preferably in a shelter environment.
• Proven leadership and management skills with at least 3-­5 years of management of a team.
• Excellent skills in effective communication and conflict resolution.
• Ability to work on multiple tasks with interruptions in an energetic environment with the pressure of periodic heavy workloads.
• Ability to anticipate and identify problems and needs and solve them and/or communicate them appropriately.
• Ability to maintain a professional stance and preserve cordial, productive relationships while maintaining confidentiality pertaining to privileged administrative and operational information.
• Valid Virginia Driver’s License required.
• Must be comfortable safely driving all SPCA transport vans and Compassionate Care-A-Van, abiding by all traffic laws.

Interested candidates should submit a cover letter and resume to in order to apply.

This is a full time job

Contact Information

Job Contact Details

Madison Ray
Executive Assistant

Closing Date: Sunday, September 5, 2021

Posting Date:

Closing Date: