Job Description

Primary Purpose: The Director of Operations (DOO) will oversee and implement all shelter programs and operations ensuring best practices in animal care and handling to maximize the impact of the Pet Network Humane Society (PNHS) lifesaving efforts. The DOO provides top-notch operational leadership and oversight and will create opportunities for staff to excel in their responsibilities and develop skills enabling them to grow professionally at PNHS. The DOO manages the PNHS shelter operations departments including all animal care teams and facilities. The DOO ensures quality animal care and shelter cleanliness, programming in accordance with the PNHS mission, goals, vision and resources. This is a supervisory position with responsibility for evaluating staff performance, scheduling staff, managing and creating budgets, and writing and enforcing policies and procedures for shelter operations. Under direct supervision of the Executive Director, the DOO will be responsible for ensuring compliance with all regulations and guidelines for PNHS. This position will drive continuous improvement with a strong focus on best practices in animal care, shelter operations, leadership, staff development and customer service.
Minimum Requirements:
Bachelor’s Degree or Associate’s Degree and equivalent training and experience. Previous experience may be accepted in lieu of a degree where appropriate.
3 years’ managerial experience preferably in animal welfare or nonprofit organization.
Fear Free Certified preferred.
Demonstrated supervisory knowledge, including motivational techniques and professional development/training methods.
Demonstrated program management knowledge including basic statistical methods, budget development and oversight, and knowledge of local, state and federal regulations in the workplace.
Knowledge of Occupational Safety and Health Administration (OSHA) and MSDS safety rules.
A skilled and experienced professional who is inspired by the opportunities and challenges of working with pets and people.
The ability to ensure humane, effective and efficient functioning of all aspects of shelter operations including animal intake, daily care, adoptions and customer service.
Familiarity with animal handling, diseases and behavior (particularly dogs and cats).
Strong interpersonal, supervisory and customer service skills.
Experience with MS Office, Excel and Google Office. PetPoint a plus.
Requires a valid driver’s license with a clean driving record.


This is a full time job

Contact Information

Job Contact Details

Kimberly Highfill
Director of Finance & HR

Closing Date: Monday, June 28, 2021

Posting Date:

Closing Date: