Job Description

Pets In Need’s mission is to provide animals with loving care and lasting homes, to partner with communities striving to do the same, and to advance our no-kill legacy. Our vision is for animals to live in welcoming communities where they and their human companions are treated with care and compassion.

Under the direction of the Executive Director, the Shelter Operations Director supervises and coordinates the work of staff engaged in animal care activities and client services at both shelters and oversees day-to-day operations at both shelters. The Shelter Operations Director has responsibility for ensuring that all team members provide a professional service and meet or exceed standards and protocols set. This position will drive continuous improvements, with a strong focus on excellent customer service and best practices in animal welfare and care. The Shelter Operations Director represents Pets In Need in a professional manner and supports the mission of Pets In Need.

• Provide day-to-day management and supervision of adoptions, behavior, intake, foster, facilities, IT, and volunteer management staff and volunteers that are responsible for the care and treatment of Pets In Need animals.
• Manage, motivate and inspire staff under management.
• Learn and step in and execute the job of any staff person under management when needed.
• Create, disseminate, and manage to monthly metrics reports pertaining to all aspects of shelter operations.
• Manage the process of identifying, collecting, and transporting animals from public shelters to PIN, coordinate with the medical department and operations staff at PIN shelters and other shelters.
• Manage the process of required intake of in-jurisdiction animals, including but not limited to intake from ACOs and owner surrendered animals.
• In partnership with the Executive Director and Manager of Human Resources. enforce all policies and protocols to protect the health and well-being of the animals in our care as well as our staff and volunteers.
• Conduct regular meetings with staff to review procedures, discuss workplace issues, promote positive culture, and share ideas to improve animal care, the customer service experience, and staff working environment.
• Develop and implement internal, or encourage and approve external, training and continuing education programs for all staff and volunteers under management.
• In cooperation with Behavior department, help guide specific behavior modification plans and/or transfer options for PIN animals.
• Create and actively manage the budget for the shelter, including regular meetings with other budget directors in coordination with the head of finance.
• In cooperation with the Medical Director and Manager of animal care, implement a cleaning and feeding program for animals.
• Monitor condition of all aspects of the physical shelter and equipment to ensure that they are maintained in a way that supports the health and welfare of animals and staff; supervise routine maintenance and repairs as required.
• Monitor safety compliance for staff and volunteers.
• In partnership with Human Resources Manager, hire staff, provide staff mentoring and coaching, create and present performance evaluations and corrective actions.
• Work in collaboration with Executive Director and leadership team in building organizational capacity to achieve organizational operational and cultural goals.
• Be available out of business hours for emergencies when they arise.
• Performs other duties as required.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required.

• Supervisory or leadership experience in an animal shelter environment required
• Bachelor’s degree preferred or equivalent experience
• Able to supervise and create strong and positive team relationships with staff and volunteers
• Strong interpersonal skills for management of staff, volunteers, vendors/contractors, and interface with the public.
• Experience with and excellence in customer service and the ability to set an example for the staff on polished, positive public interactions
• Demonstrated ability to work with and handle stressed, injured, and possibly aggressive animals safely and humanely.
• Comfortable working with a variety of domestic species (including dogs, cats, rabbits, guinea pigs, hamsters, rats, reptiles, etc.) and wild species (including squirrels, small birds, birds of prey, raccoons, etc.)
• Knowledgeable in: animal behavior, health and well-being that includes nutritional needs; resources of where to seek information; knowledge of common animal diseases, treatments and vaccinations.
• Extensive staff management experience and ability to positively motivate others.
• Demonstrated proficiency using Microsoft Office Suite and shelter management software.
• Ability to operate effective and efficiently within various social media.
• Proven ability to maintain poise in a chaotic environment.
• Strong problem-solving skills.
• Excellent verbal and written communication skills.
• Must be detail oriented, organized, and able to meet tight deadlines.
• Ability to articulate the mission of Pets In Need to prospective adopters, volunteers, and visitors.
• Comfortable and skilled in working with a culturally diverse organization.

• Constantly perform desk-based computer tasks.
• Frequently sitting.
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 40 pounds.
• Ability to
• Rarely twist/bend/stoop/squat, kneel/crawl.

• Possible exposure to dangerous, diseased, frightened and injured animals.
• Exposure to high noise levels and odors.
• Exposure to fumes or airborne particles and toxic or caustic chemicals.
• Exposure to Zoonotic disease.
• Exposure to outdoor weather conditions.
• Emotional demands include euthanasia, animal abuse, and animal neglect.
• Work is a mixture of desk/computer work and hands-on animal work inside and outdoors
• Work mostly on-site, occasionally may need to attend and support offsite events.
• Ability to travel between PIN’s two locations in Redwood City and Palo Alto (six miles apart)

This is a full time job

Contact Information

Job Contact Details

Sandra Chew
HR Manager

Closing Date: Saturday, August 13, 2022

Posting Date:

Closing Date: