Manager - Volunteer and Foster Programs
Launched in March 2013, the ASPCA Behavioral Rehabilitation Center is the first and only facility dedicated to the study and rehabilitation of extremely fearful, under socialized dogs, such as those confiscated from puppy mills and hoarding situations. In 2017, the ASPCA Behavioral Rehabilitation Center (BRC) relocated to a new permanent and expanded facility in Weaverville, North Carolina. The mission of the BRC is to share best practices, develop structured behavior modification programs for other animal welfare organizations and assist with these programs’ implementation. Our ultimate goal is to maximize lifesaving impact through partnership and collaboration with shelter partners across the country.
The Manager of Volunteer & Foster Programs will play an integral role on the BRC team, focusing on the development and oversight of the volunteer program that will augment staff positions and provide additional support throughout the BRC. This position will also continue to build and maintain a network of fosters for BRC dogs still in treatment, as well as graduates waiting for transfer or adoption.
One of the most critical functions of this role is to serve as part of a harmonious, united team with shelter operations, shelter medicine, and animal behavior experts. This united team is dedicated to collaborating with each other to provide balanced, integrative care and to ensure all work supports the behavioral health of the dogs in treatment. At the BRC, we treat each other with respect and kindness. We have compassion for animals, our teammates and ourselves. Our individual well-being is as important as that of the animals in our care. We are collaborative and willing to share and receive honest feedback. We build and maintain strong relationships. We are accountable and dependable. We all contribute to a positive and supportive culture.
Responsibilities will include, but are not limited to the following:
Volunteer Program Management (45%)
Oversee and develop the BRC’s volunteer program and manage its ongoing operations and growth
Work to schedule volunteers for open shifts, adjusting scheduling to meet changing staff needs
Define and assign volunteer tasks
Work side by side with the volunteers and build relationships
Serve as primary point of contact for volunteers and fosters on a daily basis
Recruit new volunteers when necessary
Conduct volunteer and foster orientations
Address concerns and resolve any conflicts involving volunteers
Coordinate with the Operations, Behavior and Medical Teams to provide periodic trainings for the volunteers
Become intimately familiar with operations and protocols used at the BRC in order to effectively train volunteers and ensure operations and protocols are consistently executed
Evaluate volunteer performance, conducting meetings as appropriate to share feedback and provide support to develop performance
Coordinate with the ASPCA’s Volunteer & Foster Engagement team as appropriate to share and receive updates, resources, and best practices to support volunteers across the ASCPA
Communicate feedback from volunteers to other ASPCA teams, as appropriate, and vice versa
Provide a safe and compassionate environment for animals in our care, our staff, and for our clients by using low-stress handling techniques.
Instill the guiding principle that everyone can—and should—actively support the animals’ behavioral and mental health in everything they do.
Ensure that all team members have received training and mastered the skills to handle in a low stress manner, and that they implement these handling techniques consistently in all their interactions with animals.
Be a consistent and visible presence “on the floor” to answer any questions, make timely operational and staffing adjustments, offer and receive feedback, lend a hand and ensure deep understanding and compliance with the BRC’s daily operations.
Other duties as necessary
Foster Program Management (45%)
Recruit and nurture a robust local network of foster homes willing to temporarily open their homes to BRC dogs with behavioral and medical needs.
Gather foster supplies for each type of foster based on duration and needs of the dog and foster home
Collect feedback from fosters on the progress of our BRC dogs in foster and relay any concerns and challenges to the Behavior for guidance
Monitor dogs’ medical needs while in foster and work with the Medical Team to ensure dogs remain current on vaccines and preventives while in foster
Coordinate with the foster to collect photos, videos and additional information for the dogs for placement purposes
Develop guidelines around the BRC’s “Dog for a Day” program (dogs who leave with fosters only during business hours and return in the afternoon
Administrative & Leadership (10%)
Manage volunteer and foster database (trainings, hours, acknowledgements)
Ensure volunteers & fosters have signed all necessary documentation and are documenting hours.
Keep all volunteer & foster materials current and available when needed.
Schedule and coordinate volunteer & foster appreciation events and creative activities to keep volunteers engaged and enhance their experience
Evaluate and develop communication methods to keep volunteers & fosters up to date on changes and updates at the Behavior Rehabilitation Center.
Track volunteer/foster engagement and develop reports to provide monthly statistics
Plan and coordinate yearly Volunteer & Foster Appreciation events
Attend Leads & Manager Meetings, All Staff Huddles, Dog Status Updates and other meetings as necessary.
Act as liaison between staff and volunteers/fosters; communicating concerns from both groups
Support all other department activities which will contribute to the advancement and success of the team and the ASPCA as identified by supervisor
Serve as additional point of contact for care and enrichment technicians in partnership with operations leadership
Drive an ASPCA vehicle, transport animals when needed.
Model the guiding principle that everyone can—and should—actively support the animals’ behavioral and mental health in everything they do
Exemplifies the ASPCA’s Core Values:
Has Commitment and dedication to improving the lives of animals
Demonstrates Ownership and feels responsible for outcomes
Believes in Team – that we are stronger together
Seeks to Elevate others and reimagine what is possible
Focuses on Impact, specifically making change for animals
The ability to work closely with behaviorally and medically compromised animals and feel comfortable working in an environment where euthanasia is performed on a regular basis
Companion animal behavior and animal welfare knowledge
Proficient in Microsoft Office, data entry, reporting, zoom, and the ability to learn shelter software
Effective teaching and mentoring skills
Excellent communication skills (spoken, telephone and written)
Good team player; a “people person” who enjoys collaboration
Superior problem-solving abilities; likes to troubleshoot and find solutions when facing challenges
Ability to thrive in a potentially stressful environment; must be flexible and easily accept frequent changes to plans/protocols
Detail oriented, with great organizational skills.
Must be able to lift and carry up to 50 lbs
Must be willing and able to handle animals in stressful conditions
Must provide a valid driver’s license upon hire and pass a motor vehicle history check demonstrating a safe driving history.
Displays care and concern for the safety and well-being of self, animals and others, especially during stressful situations
Bachelor’s degree (preferred)
3 years of experience managing volunteers or 3 years of client facing customer service (preferably in the animal welfare field) experience (required); At least one year of managing volunteers is strongly preferred
At least one year of professional experience working in animal shelters (required)
Personal, volunteer or professional experience handling dogs is preferred
Community outreach and engagement experience is preferred
Experience working on projects
Fear Free® training will be provided and certification will be required within 60 days of hire
Willingness to work a rotating schedule including multiple weekends per month, holidays and varying shifts as needed.
Ability to be “on-call” on a rotating basis with other facility Senior Directors & Managers.
Compensation and benefits:
Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.
The target hiring range for this role is $26.45-$28.85
For more information on our benefits offerings, click here.
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See above for qualifications details.
Education and Work Experience:
Our EEO Policy:
The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.
Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.
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ASPCA is an Equal Opportunity Employer (M/F/D/V).
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The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.
The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.
The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.
At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.
This is a full time job
Job Contact Details
Closing Date: Friday, June 23, 2023