As a key member of the National Municipal and Shelter Support department, the National Mentorship Program Specialist, under the direction and leadership of the National Mentorship Program Manager, is responsible for supporting Best Friends strategies by helping identified strategic shelter partner organizations across the U.S. design and implement new and improved programs and operations that will result in faster and more effective lifesaving. The work performed in this position is significant and critical to the success of getting the country to no kill by 2025.
• In collaboration with manager, implement and enhance catalog of mentorship opportunities for partner organizations, from one-hour coaching calls, to workshops, to mentorships, to digital learning.
• Assist in evaluating potential projects by working closely with the MSS assessment team, Mission Advancement and Regional teams. Utilize shelter data to locate problem areas and strategize solutions.
• Lead ongoing mentorship projects as assigned for key strategic partners. This may include but is not limited to setting performance and reporting standards; analyzing and advising on progress towards established goals; coordinating collaboration opportunities; identifying other BF expert mentorship opportunities.
• Create agreements or MOUs for participating partner organizations that clearly outline expectations and deliverables; monitoring progress to ensure all contractual obligations are being fulfilled by all parties.
• Provide partner organizations with systems of accountability.
• Empower partner organizations to achieve goals, hold them accountable and provide a monthly reporting system of determining measurable successes.
• Oversee the data collection for each of the assigned mentorships, including shelter stats and for monthly tracking of reduction in shelter killing for all organizations participating in mentorships and other programming including monthly HERO upload of interactions and documentation as well as Mission Advancement RSK tracking documents.
• Support, as and when necessary, the emergency services program during a natural or man-made event.
• Demonstrate kindness and the Golden Rule in our everyday actions by practicing inclusion and respect for every person for the value they bring to the table. Be a role model for the spirit of authenticity, kindness and positive influence with each other, shelter partners, our visitors and volunteers as well as to the animals every day. This includes listening, being present, being supportive of others and demonstrating compassion and curiosity in conflict.
Skills and Experience:
· Bachelor's degree preferred, or equivalent experience.
· Background in the animal welfare movement preferred. Municipal shelter experience preferred, but not required.
· Demonstrated comfort with public speaking and delivering presentations (both in person and through remote technology, i.e. webinars, teleconference, etc.) to a variety of people and audiences.
· Experience in driving projects made up of diverse internal and external stakeholders.
· Experience in collaboration and conflict resolution.
· High level of interpersonal skills to handle sensitive and confidential situations. The ideal person for this job is a team player, personable, professional, positive, energetic, and proactive and uses tact and diplomacy.
· Ability to work independently and use judgment within established guidelines.
· Willingness to work a flexible schedule, as dictated by program and departmental needs.
· Ability to professionally advocate Best Friends’ position on issues.
· Excellent attention to detail, problem solving, and time management skills.
· Able to maintain clear communication with internal staff on all levels. Proven written and oral presentation skills.
· Demonstrated ability to manage multiple projects simultaneously in various stages of development, each with a unique timeline.
· Demonstrated ability to affect change/create positive influence on agencies outside of position’s direct management control.
· Excellent computer skills including experience with Microsoft Office products, Gmail, Google Docs, Excel, shelter databases, web conferencing, and ability to learn new software.
· Ability to lift 20 lbs.
· Extended periods of time working on the computer with repetitive typing, arm and hand motion.
· Ability to be in a shelter environment and work in the presence of both cats and dogs, including organizations where cats and dogs are currently being killed for space.
· Ability to travel via various forms of transportation.
· Out of town travel for the job is expected to be up to 25% but will range depending on the location of the jobholder and specific responsibilities and tasks assigned.
· Ability to drive a Best Friends vehicle or rental car when necessary.
Thank you for your interest in pursuing a career at Best Friends Animal Society. Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status or domestic partner status.
This is a full time job
Job Contact Details
Closing Date: Monday, June 7, 2021