Job Description

New Hope Supervisor - Floating


Our New Hope Placement Program is our proactive community initiative aimed at finding placement for some of our most vulnerable populations. To accomplish this, ACC establishes and cultivates mutually beneficial and productive relationships with a variety animal welfare organizations that assist and partner with ACC in placing animals, many of whom may require specialized medical care or behavior training. New Hope Supervisor will be responsible for supervising daily operations for the New Hope Staff throughout ACC’s care centers to help increase and maximize placement with our partner organizations.

Essential Job Functions:

Provide training, direction, supervision, and oversight to a team of New Hope Coordinators in Manhattan and Brooklyn.

Manage placements with over 300 rescues groups for a variety of animal species. Build and strengthen partner relationships with the end goal of placing more animals. Handle any escalated partner complaints, finding amiable spolutions for all parties whenever possible.

Salary and Benefits:

$21.63-$23.75/ Hourly based on experience

ACC values work/life balance and offers a generous paid-time-off (PTO) package that includes vacation time, birthdays off, personal days and sick pay. We also value physical and mental health by offering a great open access Cigna medical, dental and vision insurance at a low premium to our employees as well as 401K and Pension, Life Insurance. We also have on-the-job training for 2-4 weeks, periodic all staff training to include safety, DEI, cross training, and other growth opportunities.

Because ACC is a nonprofit, employees may be eligible for loan forgiveness, cancellation, and/or consolidation under the Public Service Loan Forgiveness program (PSLF). Created under the College Cost Reduction and Access Act of 2007, PSLF allows borrowers who work full time for nonprofits and government agencies to have their outstanding debt forgiven tax-free on Federal Direct Loans, after making 120 qualifying monthly payments under a qualifying repayment plan.

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Comfortable working in a fast paced often high-stress ever changing environment. Customer driven and focused on providing a positive upbeat experience for all clients. A high attention to detail, a strong work ethic, and thrive working in busy environment. Treating animals and people with respect and employ humane handling techniques whenever possible. Work well independently but also function seamlessly as a member of a team. Flexibility to adapt to new technology and ability to implement changes.

Education and Work Experience:

Bachelor’s Degree strongly preferred. High School Diploma or GED required. Candidates should have a minimum of one-three years’ experience in a customer service orientated staff management position. Prior handling experience for animals strongly preferred. Candidates must be comfortable handling, and training staff on how to handle, animals of varying species, sizes and temperaments.

This is a full time job

Contact Information

Job Contact Details

Brandon Rattansingh
Recruiting Assistant

Closing Date: Thursday, December 14, 2023

Posting Date:

Closing Date: