ORANGE COUNTY GOVERNMENT
invites applications for the position of:
Office Assistant II-Animal Services
SALARY: $15.79 - $17.76 Hourly
$32,838.00 - $36,943.00 Annually
OPENING DATE: 10/13/21
CLOSING DATE: 10/27/21 11:59 PM
The Orange County Animal Services Department has an opening for an Office Assistant II position. An employee of this class is primarily responsible for providing assistance to walk-in customers and callers, entering data and information, ensuring necessary paperwork is completed, maintaining files of records and reports, receipting fees and donations and processing paperwork for animal intakes and adoptions.
Work is performed under the general supervision of the Customer Service Supervisor with some leeway for independent judgment within the framework of applicable rules, regulations, policies and procedures in the performance of duties, both in terms of planning and accomplishing work and in making decisions. This position does not supervise staff. Does related work as required.
EXAMPLES OF DUTIES:
Examples of Essential Functions
Following are examples of typical work activities and responsibilities for various positions in this classification. The incumbent may be responsible for performing other related duties and responsibilities as required or assigned. A position may not include all the work examples given, nor does the list include all that may be assigned.
Greets customers upon arrival, answers incoming calls providing assistance or referring to the appropriate staff member, and/or refers customers to the website for available forms and resources; receives voice messages and returns calls or routes to the appropriate staff member.
Assists in educating patrons about proper animal care and local ordinances.
Collects and receipts fees for animal reclaim, intakes and adoptions.
Maintains up-to-date information on all animals at the shelter; inventories animals daily to ensure each is accounted for and the animal’s location is correct in Chameleon database.
Creates a new intake record for each animal that comes to the shelter through the main entrance, entering pertinent information about the animal and the person dropping the animal off.
Schedules appointments and completes all paperwork required for adoptions, surgeries and sponsorships/donations; maintains customer records and integrates procedural requirements into operations and ensures strict confidentiality is maintained at all times.
Provides Orange County residents with traps for lease and ensures paperwork is complete.
Performs clerical duties including answering incoming calls, processing mail and emails, making copies, scanning and printing documents.
Performs administrative duties including data entry, processing accounts payables/ receivables, making purchase order requests, monitoring/managing adopter payment plans, issuing refunds, invoicing and ordering office supplies.
May work with various data maintenance reports, send reminder emails and calls for vaccinations and surgeries, assist the Customer Service Supervisor with projects, maintain up-to-date database of pet owners, open and close the facility and/or provide basic technical assistance to other staff or reach out to IT for assistance.
Adheres to the department’s safety rules and regulations.
Uses computer applications or other automated systems such as spreadsheets, word processing, calendar, e-mail and database software in performing work assignments.
Performs other duties as required.
FULL PERFORMANCE OF KNOWLEDGE, SKILLS AND ABILITIES
Thorough knowledge of animal services programs offered by the Department.
Good knowledge of relevant state and local laws and ordinances related to pet adoption and recordkeeping, and the ability to interpret and apply specialized policies and procedures.
Thorough knowledge of database software used, and the ability to effectively use computer applications such as spreadsheets, word processing, calendar, e-mail and database software to maintain records, prepare reports, and conduct correspondence related to the work.
Good knowledge of basic accounting and bookkeeping practices, and the ability to perform mathematical calculations.
Good knowledge of confidentiality guidelines and the ability to apply confidentiality guidelines to client information and records.
Skill in being customer-focused, adept at problem solving and working collaboratively with others.
Skill in gathering and documenting information.
Skill in establishing priorities and the ability to multi-task with frequent interruptions and while under pressure.
Skill in public and interpersonal relations, and the ability to effectively communicate both orally and in writing.
Strong clerical skills (i.e. filing, typing and providing assistance to the general public and staff) and the ability to enter high volumes of data with accuracy.
Ability to demonstrate sound judgment, integrity, resourcefulness, accuracy, thoroughness and the physical condition commensurate with the demands of the position, while maintaining an ethical standard of customer service to a diverse community.
Ability interpret animal behavior, safely and humanely handle incoming cats and dogs on a leash or in a carrier.
Ability to perform mathematical and budget calculations.
Ability to maintain a high degree of accuracy when entering information into files and the computer system; ability to accurately maintain files and records.
Ability to remain calm during highly stressful situations with animals and the general public; ability to work in a stressful environment.
Ability to follow oral and written instructions.
Ability to establish and maintain effective professional relationships with and between co-workers, volunteers and the general public; ability to work collaboratively with others.
Graduation from High School or General Educational Development (GED) test equivalency AND two (2) years’ experience in a front office providing customer service and performing data entry, bookkeeping, cashiering and clerical functions.
Bilingual applicants are encouraged to apply.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.
PHYSICAL REQUIREMENTS AND POSSIBLE HAZARDS
Must be able to physically perform the basic life operational support functions of standing, sitting, pushing, typing, walking, bending, pulling, stooping, kneeling, carrying, grasping, reaching, talking, hearing, handling and repetitive motions of the hands and wrists.
Must be able to perform light work exerting up to 20 pounds of force occasionally or frequently, and/or a negligible amount of force constantly to lift, carry, push, pull or move objects.
Must possess the visual acuity to prepare and analyze data and figures, perform basic bookkeeping, operate a computer terminal and perform extensive reading.
Worker is subject to respiratory hazards (i.e. fumes, gases, chemicals, dust or dirt.)
Worker is subject to exposure of potentially zoonotic pathogens, animal urine, feces and potentially rabies infected animals.
Worker is subject to possible hazards that include emotional stress due to clients and/or animals or family members who may be hostile, resistant or show violent or aggressive behavior.
Worker may be exposed to slippery and/or uneven work surfaces, sharp-edged metal equipment and loud sounds.
Orange County is an Equal Opportunity and Affirmative Action Employer
This is a full time job
Job Contact Details
Closing Date: Wednesday, October 27, 2021