Job Description

Are you compassionate about animals and have a desire to speak for those who cannot? For over 100 years, the Dumb Friends League has been working to end pet homelessness and animal suffering by providing a strong and steadfast voice for those who cannot speak for themselves. As the largest community-based animal welfare organization in the region, we care for more than 20,000 homeless pets and horses each year at our four facilities and are a national model in animal welfare. If you work well with people too, join our team and help us provide that voice.

Purpose of Position: Responsible for the management and ongoing development of the League’s Pet Assist program.

• Manages the day-to-day work of an interdepartmental program, supporting and guiding the work of teams within and outside of the Community Services structure. This includes collaborating with our foster team, shelter & community veterinary services, volunteer services and those involved in community engagement.
• Manages Pet Assist cases, including initial assessment to determine fit for program, pet intake, ongoing client communication, reunification, and ongoing support.
• Determines nature of client’s situation by interviewing client and assessing their needs.
• Establishes course of action in collaboration with other Departments, community partners and with the client.
• Refers clients to other (non-pet related) community resources and agencies.
• Facilitate interactions with clients in emotionally charged situations, either in person, via email, or on the telephone in an empathetic and compassionate manner.
• Maintains records of cases by documenting client’s situation and client’s actions and maintains client confidentiality.
• Monitors and evaluates clients’ progress and modify plan of action accordingly.
• Proactively engages with community agencies working on issues that impact pet owners, such as housing, food insecurity, and veterinary care.
• Identifies and develops partnerships for effective and expanded service and resource delivery to pet owners.
• Works with team to develop, evaluate, and control departmental budgets.
• Manages and develops social work intern program through the University of Denver Graduate School of Social Work: providing effective communication, leadership, guidance, and resources. Determine intern qualifications and competency: recruit, interview, select, hire, train, orient, mentor, evaluate, coaches, counsel, discipline, and reward. Work with intern and the University to ensure school’s internship requirements are met.
• Manages interns to ensure that they are motivated, trained, and empowered to carry out their responsibilities to the required standard of excellence.
• Monitors and evaluates program effectiveness across the department, including statistical analysis, report creation, and presentation. Implement improvements, ensuring efficient use of resources and effective operations. Assess success in effectively supporting our priority communities.
• Stays current on pet-related issues, human/social service issues, and available pet resources in the community and help establish and maintain written resources, protocols, and procedures. Seeks to improve processes and advance the program.
• Highlights and removes obstacles to progress and identifies and acquires needed resources and tools for success.
• Demonstrates, and set expectations for, intentional, authentic, and effective collaboration and integration across teams and programs, and with external partners.
• Maintains highly effective relationships with colleagues to ensure successful allocation of resources and coordination of activities in support of strategic objectives. Communicates regularly with other directors, VPs, and the CEO when necessary.
• Work in collaboration with the Development and Communications teams to support fundraising efforts, grant requests and reports, and other campaigns, providing impact stories and data as requested.
• Remains informed and up to date with relevant industry trends and practices to keep the League at the leading edge of safety net programs for pets and animal welfare.
• Serves as a liaison and promote the League’s mission and objectives to the community and other organizations.
Compensation: $55,000 to $65,000 annually (starting pay commensurate with market, experience, and equity)

Please visit our website for a full list of benefits offered!

Position Qualifications
• Excellent interpersonal communication skills
• Ability to effectively communicate in writing
• Strong organizational skills with high attention to detail
• Awareness of, and compassion for, clients that are in distress and facing (or have a history of) challenging circumstances. Ability to utilize effective problem solving/decision-making skills
• Proficiency in Microsoft Office programs (Word, Excel, PowerPoint)
• Experience developing and monitoring budgets
• Master’s degree in Social Work (MSW)
• At least 2 years of experience in client-based social work
• At least 1 year of experience in program management, mentorship, or other leadership
• Bilingual fluency in both English and Spanish
• Knowledge of animal welfare issues
• Experience working with diverse and under resourced communities

Apply online using the link below!…

This is a full time job

Contact Information

Job Contact Details

Sarah Benson

Closing Date: Friday, September 30, 2022

Posting Date:

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