Senior Manager, Placement & Transport

ASPCA

Job Description

Summary:
Are you passionate about helping animals in need and eager to advance the field of animal welfare? Do you thrive in a dynamic, complex, highly collaborative environment? If so, the role of Senior Manager, Placement & Transport at the ASPCA’s new Recovery & Rehabilitation Center (R&R Center) in Pawling, NY might be right for you!

The Senior Manager, Placement & Transport is responsible for ensuring animals ready for placement move out of the R&R Center quickly and effectively, efficiently finding the most appropriate next step in their journey. The person in this role will develop and oversee a direct adoptions program at the R&R Center and will collaborate with the ASPCA’s Centralized Placement Team and the Adoption Center in NYC to maintain a steady flow of animals out of R&R Center sheltering through transport.

The successful candidate is a true collaborator, working closely and consistently with colleagues in the R&R Center and across the ASPCA, as well as directly with adopters, to find healthy, happy placement for dogs as quickly as possible.

Recovery & Rehabilitation Center Overview & Upcoming Launch 
The R&R Center in Pawling, NY, is a unique program dedicated to providing integrated sheltering, behavioral, and medical care for canine victims of cruelty. The R&R Center team works closely with ASPCA teams in New York City to help animals rescued in partnership with the NYPD.

This position has a target start date of January 13, 2025 and is remote until the facility is ready for occupancy in May of 2025, after which it will be an in-person position based in Pawling, NY. This position requires the incumbent to live within a commuting distance to Pawling, NY by May 1, 2025.

This position will be posted internally until 5pm EST on October 29, 2024.

Responsibilities:
Responsibilities include but are not limited to: 

Placement Program Management (30%)
Develop, implement, and oversee the R&R Center’s Direct Adoptions Program, aligning with organization wide philosophies and making use of existing adoptability criteria and behavior alignment tools

Continually assess the direct adoptions program, with an eye for making high quality and expedient placements and ensuring a positive adopter experience

Collaborate across teams to foster a steady flow of information about dogs on course for placement, and a steady flow of dogs available for placement

Encourage and demonstrate collaboration across areas by participating in playgroups, behavior treatments, loading dogs for transport, and other handling opportunities, and maintaining up to date knowledge of dogs in care and ready for placement, as well as the processes and procedures of other teams

Work closely with R&R Center teams, Centralized Placement, and the Adoption Center to determine which avenues are appropriate for each dog, working to minimize behavioral or medical setbacks upon placement

Collaborate with Behavioral Sciences Team, Shelter Medical Services, and Centralized Placement to support the onboarding of new shelter partners; conducting facility visits when necessary to review and introduce the R&R’s rehabilitation program

Coordinate shadowing opportunities for partner shelters to enhance their understanding of R&R Center programs, and increase willingness to accept graduate dogs

Analyze adopter and transfer partner feedback, assessing their experiences and the success of the R&R Center program

Gather and review relevant medical, behavioral, and photo/video animal information and submit to Centralized Placement to facilitate partner placement

Work directly with adopters, as needed, to facilitate expedient and successful adoptions

Transport Program Management (25%)
Develop, implement, and oversee the R&R Center’s Transport Program
Oversee all aspects of animal transport including, but not limited to partner relations and quality assurance, animal readiness, proper transport, fleet oversight and maintenance, appropriate animal handling, transport schedule, routes, emergency preparedness, etc. 
Work closely with NYC teams daily, collaborating on which animals are ready for transport to the R&R Center, arranging those transports, and driving as needed

Ensure the safe and humane animal transport for long and short trips
Ensure all transport staff are properly trained and always maintain a professional appearance, clean and safe vehicles, and safeguard program assets and animals    
Work collaboratively with other R&R Center leaders to ensure appropriate level of competent, engaged back-up transport assistance is available 
Oversee and track the purchasing of supplies and proper maintenance of program assets including vehicles and inventory 

People Management (25%)
Provide direct oversight of Manager, Adoptions and Coordinator, Transport
Ensure team adheres to standard operating procedures, protocols, and regulatory requirements, and maintain accurate records of compliance activities  
Collaborate with R&R Center leadership to develop, implement, and evaluate employee recognition milestones and engagement initiatives 
Arrange tasks and resources effectively to optimize workflow and ensure efficiency 
Set clear, achievable team goals, inspiring and motivating team members to perform at their best 
Facilitate ample and open communication within and across teams  
Directly and immediately address conflict and concerns as the arise, ensuring difficult conversations are productive, respectful, and meaningful  
Monitor and evaluate employee performance, fostering growth by providing coaching, regular and timely feedback, and formal appraisals 
Work with R&R Center leadership and the People Team to recruit, hire, and onboard new employees, and contribute to workforce planning 
Collaborate with R&R Center leadership and the Learning & Development Team to identify training needs and provide opportunities for professional development  

Administrative and Operational Duties (20%)
Work with R&R Center leadership to create, review, and update standard operating procedures and operational documents to align with all regulatory requirements 

Gather quantitative and qualitative data to assess the success of the direct adoptions program, identify and address any bottlenecks in animal flow, and recommend changes to improve program outcomes

Prepare and present monthly reports on the performance and achievements of the placement and transport programs to R&R Center and Rehabilitation Services leadership

Attend and meaningfully contribute to all relevant R&R Center and ASPCA meetings
Accurately track and report time worked, time off, and work-related expenses  

Responsibly steward R&R Center assets  
Exemplifies the ASPCA’s Core Values:
Has Commitment and dedication to improving the lives of animals
Demonstrates Ownership and feels responsible for outcomes
Believes in Team – that we are stronger together
Seeks to Elevate others and reimagine what is possible
Focuses on Impact, specifically making change for animals

Education and Work Experience
High School Diploma or GED required, B.S. or B.A. preferred

Minimum of 2 year of management experience
3 years of experience working in an animal shelter, preferably in a hands-on animal care role

Professional or volunteer experience with animal adoptions is preferred
Community outreach and engagement experience is preferred

Experience writing and editing is preferred
Experience in photography is preferred
5 or more years driving experience preferred
Experience in animal transportation or veterinary/animal shelter services preferred

Fear Free® Shelter Program certification (approximately 5 hours) required or completed within 60 days of hire 

Qualifications

Valid driver’s license and ability to pass a motor vehicle history check demonstrating safe driving 
Ability and willingness to travel up to 10% of the time  
Available to work a flexible schedule, including days, evenings, weekends, and holidays  
Fluent in the use of MS Word, Excel, PowerPoint; familiarity with shelter software systems or Salesforce a plus  
Excellent written and oral communication skills 
Able to regularly witness animals suffering medically and/or behaviorally 
Comfortable with humane euthanasia in theory and in practice  
Displays concern for the safety and well-being of self, animals and others, especially under stress 
Fosters collaboration by creating strong connections with colleagues at all levels and in all areas 
Builds strong work relationships based on trust, respect, and listening to understand 
Freely and generously shares knowledge, skills, and expertise with others  
Demonstrates genuine interest in the thoughts, ideas, and expertise of others  
Proactively problem-solves and takes appropriate initiative to implement solutions  
Flexible; can easily adapt to changes and help others do the same  
Resilient; bounces back from difficult and disappointing situations quickly 
Strong and adaptable people manager 
Artfully flexes management and coaching styles to best support diverse individuals  
Cultivates a climate in which diverse perspectives are solicited, encouraged, valued, and respected  
Ability to set a clear direction and inspire others to work towards shared goals 
Sets a high standard by leading with transparency, integrity, honesty and strong ethical principles 
Unafraid of hard conversations and approaches them openly, quickly, and kindly  
Views conflict as generative, using disagreement to drive innovation, improve communication, clarify and articulate values, and build stronger relationships  
Values training and education for self and team, ensuring ample access to learning opportunities  
Work takes place in a variety of environments and weather conditions, including indoor climate-controlled spaces where it may be noisy and outdoors where surfaces may be wet or uneven and extreme heat, cold, or precipitation is possible

Ability to sit for extended periods while working at a desk or computer
Ability to lift and carry animals (50 pounds unassisted, 100 pounds with assistance) and equipment, such as food bags, bedding, and cleaning supplies

Comfort and ability to handle and restrain animals safely and humanely, particularly in stressful situations

Ability to work in a physically demanding environment that requires standing, walking, bending, squatting, and/or kneeling for extended periods of time

Work involves exposure to chemical and biological hazards such as medications, cleaning products, urine, feces, blood, and sharp objects

Ability to wear appropriate Personal Protective Equipment, including but not limited to disposable coveralls, respirators or face masks, and booties

Compensation and Benefits:
Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.

The starting pay rate for this role is $88,000 - $93,000
For more information on our Benefit offerings, click here.

Join our Talent Community:

If you are interested in joining our team but do not see a position listed that fits your experience or interests, please click this link and join our Talent Community to stay connected to future opportunities with the ASPCA.

Qualifications:

See above for qualifications details.

Language:
English

Education and Work Experience:
High School Diploma

Our EEO Policy:

The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

This is a full time job