Under direction, the incumbent reviews, plans and supervises the work of staff/volunteers assigned to shelter operations and the various programs within Animal Care; provides intake and reunification counseling and services; provides adoption counseling services, enrichment of animals, quarantines, licensing, and clerical support; ensures kennel facilities are safe, sanitized, and equipped to meet operational standards; humanely euthanizes animals in accordance with established laws and departmental policies; performs other related duties as required.
THE IDEAL CANDIDATE:
The ideal candidate will have experience supervising kennel operations for a municipal shelter and will have experience training staff and/or volunteers in the care and humane handling of a variety of animal species, including those with special medical or behavioral needs. Bilingual skills in English and Spanish are preferred and experience with the shelter software program Chameleon as well as Crystal Reports is ideal.
The ideal candidate will be comfortable working in a fast-paced and emotionally charged environment with constant communication with multiple teammates as well giving direction and guidance to multiple departments, will have the ability to maintain accurate records, think creatively, supervise with compassion and understanding, schedule and deploy the team appropriately, and handle multiple demands while prioritizing the humane care of all animals.
PAYROLL TITLE: Supervising Animal Care Technician
EDUCATION/BILINGUAL INCENTIVE: Incumbents may be eligible for an educational incentive of 2.5%, 3.5%, or 5% based on completion of an Associate's, Bachelor's, or Master's degree that is not required for the classification. Incumbents may also be eligible for bilingual incentive depending upon operational need and certification of skill.
DEPARTMENT/AGENCY: Animal Services Agency
Supervising Animal Care Technician is represented by the Services Employee International Union (SEIU) and is eligible for overtime compensation.
The eligible list established from this recruitment may be used to fill current and future Regular (including Temporary and Fixed-term), Intermittent, and Extra Help vacancies for this position only. There is currently one (1) Regular vacancy.
OPENING DATE: August 1, 2022
CLOSING DATE: August 22, 2022 at 5:00PM.
Examples Of Duties
Duties may include, but are not limited to the following:
Supervises, assigns, trains, and develops staff/volunteers assigned to shelter operations; ensures staff and volunteers are compliant with departmental policies and procedures, and state laws and local ordinances governing animal care (i.e. sanitation, animal adoption policies, enrichment of animals, identifying and recognizing illness, habits, behavior of various animals, superior customer service, etc.); reviews and approves time reported;
Participates in other departmental programs to complete weekly oversite on the progress of animal inventory and pathways/flow available;
Participates in selection interviews; prepares and conducts employee performance reviews/evaluations; resolves personnel matters and makes recommendations to management on disciplinary matters; meets with staff to discuss shelter operations updates; conducts training and orientation of new staff and ensures ongoing training for all staff;
Assists management in budget recommendations and program budget requests;
Updates and maintains policies and procedures pertaining to shelter operations; examines work results; ensures training standards are consistent to improve work performance and safety precautions;
Handles the most difficult customer complaints; works closely with management, supervisors, and staff when dealing with sensitive cases;
Works closely with staff assigned to various programs (i.e. rescue transfers, pet retention, dispatch, field services, foster care, adoptions, volunteer, and veterinary team);
Ensures staff convey behavioral observations into the shelter management software;
Ensure shelters (Camarillo and Simi Valley) are appropriately staffed and supported; aligns and redirects staff/volunteers to meet daily operational goals;
Oversees inventory and flow of animals to ensure adequate space is available for newly impounded animals; promotes live release rate;
Humanely euthanizes animals in accordance with established laws and departmental policies;
Cleans, disinfects, and maintains sanitary conditions of all general kennel areas, onsite Veterinary Hospital, enrichments items, and laundry;
Prepares food, feeds, enriches, and provides daily care to impounded animals;
Utilizes departmental records management systems to process and track animal service activities such as kennel admission and departure dates animal information, contact records, photographs, behavior profiles, clinic operations, veterinary record-keeping, etc.;
Mediates and de-escalates customer complaints; communicates and works closely with management, supervisors, and staff when dealing with sensitive cases;
Investigates and responds to public inquiries/complaints concerning animal control laws, regulations, policies and procedures, license fees, reclaims, surrenders, animal behavior, vaccinations, animal cruelty, neglect, health issues, and adoptions;
Provides adoption counseling services and responds to inquiries regarding adoptions; reviews and approves adoption applications; facilitates a positive interactive adoption experience for prospective adopters and animals;
Prepares animal(s) for discharge and walks/carries to owner’s vehicle;
Assists veterinarian with vaccinations and minor treatment of infirmed, injured, aged, immature, diseased, and feral animals;
Administers treatments and special dietary supplements for the humane care of animals; observes animals for signs of illness or unusual behavior; documents observations and notifies peers and management; facilitates movement of injured or infirmed animals with veterinary hospital staff;
Ensures kennel enrichment programs, playgroups, and rounds are conducted on a regular basis;
May assist with front office and dispatch duties by responding to inquiries from the public regarding care and retention of animals; and
Performs other related duties as assigned.
Five (5) years of experience (full-time regular employment) in caring and handling animals in an animal control/regulatory agency, animal hospital, or in a related animal care environment; OR
Two (2) years as a Senior Animal Care Technician OR Animal Control Officer III assigned (deployed) to Animal Care in the County of Ventura.
Necessary Special Requirements:
· Possess and maintain a valid California Driver License.
· Must be able to drive assigned county vehicle when needed.
· Completion of a Department approved course that leads to a certification in Euthanasia by Injection after hire.
· Must be able to stand for long periods of time, bend, stoop, reach, and lift/carry animals and equipment weighing up to 50 lbs.
· Must be willing and able to work rotating shifts, including days, evenings, nights, weekends, holidays, stand-by for emergency calls, and work in all weather conditions.
· Must be willing and able to work various locations throughout Ventura County.
· Must be proficient with the Department's shelter software program within the first six (6) months of hire.
· Incumbents may be required to wear a uniform during work hours.
· Bilingual in English and Spanish
Knowledge, Skills and Abilities:
Knowledge of: principles and techniques of supervision including the selection, training, direction, motivation, and evaluation of subordinates; departmental policies and procedures, rules and regulations, state laws and local ordinances governing the care and housing of animals; practices, methods, and materials used in cleaning and disinfecting equipment and animal facilities; records maintenance systems; physical and behavioral characteristics of common breeds of animals; euthanasia techniques; caring for, feeding, and safe handling of domestic and wild animals; causes and symptoms of common animal illnesses and zoonotic diseases; equipment utilized to restrain, feed, cares for, and groom, release, and transport various types of animals; best practices in superior customer service.
Ability to: to supervise staff in shelter operations; interpret, understand, and apply departmental policies and procedures, rules and regulations, state laws, and local ordinances governing care and housing of animals; utilize department’s shelter software programs; identify, understand, evaluate illnesses, habits, and behaviors of various animals; take action in maintaining herd health to prevent cross contamination; recognize signs and symptoms of zoonotic diseases; operate equipment used for handling, restraining, receiving, feeding, caring for, grooming, transporting, and releasing various types of small and large animals; assist veterinarian in treating injured animals; euthanize animals; understand and follow oral and written directions; recognize problems and exercise rational judgment in formulating solutions; speak and write effectively; establish and maintain effective working relationships with the public, department personnel, volunteers, and other agencies.
Work is performed outdoors, regardless of weather conditions, requiring moderate to heavy physical activities and includes exposure to dangerous and/or diseased animals. Incumbents must be patient and tolerant of loud environments (barking), animal waste, odor, and hair.
FINAL FILING DATE: Applications must be received by County of Ventura Human Resources in Ventura, California, no later than 5:00 p.m. on August 22, 2022.
To apply on-line, please refer to our web site at www.ventura.org/jobs. If you prefer to fill out a paper application form, please call (805) 654-5129 for application materials and submit them to County of Ventura Human Resources, 800 South Victoria Avenue, L-1970, Ventura, CA 93009.
Note to Applicants: It is essential that you complete all sections of your application and supplemental questionnaire thoroughly and accurately to demonstrate your qualifications. A resume and/or other related documents may be attached to supplement the information in your application and supplemental questionnaire; however, it/they may not be submitted in lieu of the application.
LATERAL TRANSFER OPTION: If presently permanently employed in another "merit" or "civil service" public agency/entity in the same or substantively similar position as is advertised, and if appointed to that position by successful performance in a "merit" or "civil service" style examination, then appointment by "Lateral Transfer" may be possible. If interested, please click here for additional information.
SUPPLEMENTAL QUESTIONNAIRE – qualifying: All applicants are required to complete and submit the questionnaire for this exam AT THE TIME OF FILING. The supplemental questionnaire may be used throughout the exam process to assist in determining each applicant's qualifications and acceptability for the position. Failure to complete and submit the questionnaire may result in the application being removed from consideration.
APPLICATION EVALUATION – qualifying: All applications will be reviewed to determine whether or not the stated requirements are met. Those individuals meeting the stated requirements will be invited to continue through the screening and selection process.
TRAINING and EXPERIENCE EVALUATION – 100%: A Training and Experience Evaluation (T&E) is a structured evaluation of the job application materials submitted by a candidate, including the written responses to supplemental questions. The T&E is a method for determining the better qualified applicants among those shown to meet the stated requirements. Using a T&E, applicants may be scored or ranked according to criteria that most closely meet the business needs of the department. When the pool of candidates is exceptionally strong and large candidates are typically scored or ranked in relation to one another; consequently, some qualified candidates may receive a score or rank which is moderate or lower resulting in them not being advanced in the process.
In a typical T&E, your training and experience are evaluated in relation to the background, experience and factors identified during a job analysis as needed at the time of hire for successful job performance. For this reason, it is recommended that your application clearly show your relevant background and specialized knowledge, skills, and abilities. It is also highly recommended that the supplemental questions be completed with care and diligence. Applicants must earn a score of seventy percent (70%) or higher to qualify for placement on the eligible list.
If there are three (3) or fewer qualified applicants, a Training and Experience Evaluation will not be conducted. Instead, a score of seventy percent (70%) will be assigned to each application, and each applicant will be placed on the eligible list.
Candidates successfully completing the examination process may be placed on an eligible list for a period of one (1) year.
INTERVIEW PROCESS: For more information about how to prepare for a selection interview, please click here.
BACKGROUND INVESTIGATION: A thorough pre-employment, post offer background investigation which may include inquiry into past employment, education, criminal background information, and driving record may be required for this position.
This is a full time job
Job Contact Details
Closing Date: Monday, August 22, 2022