Job Description

Cat Town is hiring a Volunteer Manager to help us transform cat rescue by building and sustaining an effective and engaging volunteer program. This is a 20-hour per week position with flexible hours and a starting pay range of $18-$22 per hour, reporting to the Executive Director. This is a non-exempt, hourly position located in Oakland, California. Some weekend work is required.

About the position:
With Cat Town’s small staff, we rely heavily on volunteers for many aspects of our operations, such as working with the cats, interacting with visitors to our cat cafe and adoption center, assisting with adoption counseling, supporting adopters and fosters, and helping with administrative tasks, marketing, and fundraising. There are currently approximately 100 active volunteers (excluding approximately 50 foster volunteers who are supported by the foster program team). The volunteer manager will oversee the onboarding, training, and stewardship of new and current volunteers to ensure these roles continue uninterrupted.

We have great support from volunteers to assist visitors and potential adopters at our Adoption Center, however, there are times when there are no volunteers for a given shift, or when a volunteer has to cancel with little notice. The volunteer manager will be responsible to ensure adequate volunteer coverage during open hours, including covering the adoption center, and serving as an adoption counselor, as necessary. Other staff members share this duty, so the volunteer manager has primary but not sole responsibility for this role.

The right person is someone who has exceptional interpersonal skills, is a creative problem-solver, loves cats, and is passionate about our mission to get hard-to-place cats out of the shelter and into great homes.

Under general supervision, the Volunteer Manager will:
+ Develop and implement processes for volunteer recruiting, onboarding, and training;
+ Serve as the point of contact for volunteer inquiries;
+ Provide ongoing supervision and support to volunteers;
+ Assess volunteers’ abilities, understanding, and compliance with the program expectations and objectives, redirect as needed, providing clear communication and feedback in a positive manner;
+ Communicate regularly with volunteers regarding upcoming opportunities and ensure they are satisfied and well-placed;
+ Take the lead in resolving conflicts in a timely and sensitive manner and/or ask for assistance when necessary. In sensitive situations, coordinate the mediation with or discipline of volunteers with the Executive Director;
+ Maintain volunteer records and schedules, and ensure shifts are filled as needed;
+ Work closely with other staff to recruit supporting volunteers for roles as needed;
+ Coordinate volunteer cat sitters and work closely with the foster program team to ensure cat sitting needs are met;
+ Work with the Marketing and Communications Specialist to provide regular written communication to volunteers to share key information and keep them current on policies and procedures;
+ Promote retention of volunteers through recognition, outreach, feedback and communication;
+ Planning and execution of of volunteer appreciation events with support from other staff;
+ Collaborate with the Development Director to build a broader donor base and connect donors to volunteer opportunities;
+ Staff the adoption center as needed;
+ Assist the public by providing information regarding cats and assist with adoptions (training will be provided); and,
+ Other duties as assigned.

Required skills and experience for this position:
+ Associates Degree or equivalent work experience
+ At least 2 years experience working in an administrative or professional capacity;
+ Caring for rescue animals is frequently an emotionally charged experience, so it’s critical that the applicant have strong interpersonal skills and the ability to build relationships and interact with a wide range of personalities and work styles, both individually and within groups of diverse constituents;
+ Ability to work effectively, both independently and in a team environment, in an atmosphere of multiple projects, shifting priorities, and deadline pressures. Ability to be flexible, detail oriented and able to prioritize;
+ Ability to think creatively and be resourceful using limited budgets;
+ Self-starter with excellent oral and written communication skills and ability to manage and resolve conflicts in a professional manner. Ability to lead others and work as a member of a team;
+ Proficiency with Google Suite (Gmail, Docs, Sheets, etc); and
+ Strong organizational skills and attention to detail;

We’re hoping you bring 1-2 (or more) of these bonus qualifications:
+ Experience in customer service;
+ Proficient with Salesforce database;
+ Passion for animal welfare and experience working or volunteering with an animal shelter or rescue organization;
+ Valid Driver's License with access to transportation to travel on organization business;
+ 2+ years experience supervising or working with volunteers in a nonprofit organization; and
+ Bilingual English/Spanish, English/Cantonese, or English/Mandarin.

About Cat Town
Cat Town's mission is to transform the approach to saving shelter cats, reducing euthanasia nationwide, and to find great homes for cats who are considered unadoptable in the traditional animal welfare model. In 2011, we began this work as a 100% foster-based organization, and fostering continues to be an integral component of our life saving work, supporting approximately 60% of the cats in our care at any given time. In 2014, Cat Town opened the nation’s first cat cafe to help elderly, under-socialized, sick, and injured cats get adopted. Through this Adoption Center and our foster program, our work has proven that cats frequently considered to be "unadoptable" make exceptional companions, and helped reduce Oakland’s euthanasia rate for shelter cats by more than 70% since 2011.

Cat Town is an equal-opportunity employer and deeply committed to diversity. We strongly encourage women, people of color, first-generation Americans, new parents, single parents, people with disabilities, and members of the LGBTQ+ community to apply.

To apply: Please send your resume and a cover letter outlining your interest in the position to andrew@cattownoakland.org.

This is a part time job

Contact Information

Job Contact Details

Andrew Dorman
Executive Director
510-915-1454

Closing Date: Wednesday, July 7, 2021

Posting Date:

Closing Date:

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