Adoption Counselor

Animal Care Centers of NYC

Job Description

Adoption Counselor

Summary:
The Adoption Program at ACC has a simple and powerful goal: we are looking to help end animal homelessness in New York City by connecting people and pets for adoption. ACC employs an open adoption approach where we understand that there is no such thing as the “perfect home” and we welcome all clients as potential adopters. Using an “open adoptions” approach, the adoption process is conversation based and non-judgmental. Our focus is on matching pets with people and providing resources to continue assisting these new families post adoption. Adoption Counselors are the voice of the homeless pet population and work to promote their adoptions. They will need to provide superior customer service skills and must be willing and prepared to answer a wide variety of questions regarding animal husbandry.

Essential Job Functions:
-Provide exemplary customer service to our adopters by effectively communicating and guiding them through the adoption process.
-Work with adopters to find a good match for their families by accurately communicating the medical and behavioral needs of the pet and supplying them the necessary information and resources during counseling sessions to set them up for success.
-Process adoption paperwork ensuring that it is filed and organized accordingly to policy as well as process payments. This includes closing animal records, entering rabies/dog license information, processing payments and donations in our Shelterbuddy database.

Salary and Benefits:
$18.00/Hour

ACC values work/life balance and offers a generous paid-time-off (PTO) package that includes vacation time, birthdays off, personal days and sick pay. We also value physical and mental health by offering a great open access Cigna medical, dental and vision insurance at a low premium to our employees as well as 401K and Pension, Life Insurance. We also have on-the-job training for 2-4 weeks, periodic all staff training to include safety, DEI, cross training, and other growth opportunities.

Because ACC is a nonprofit, employees may be eligible for loan forgiveness, cancellation, and/or consolidation under the Public Service Loan Forgiveness program (PSLF). Created under the College Cost Reduction and Access Act of 2007, PSLF allows borrowers who work full time for nonprofits and government agencies to have their outstanding debt forgiven tax-free on Federal Direct Loans, after making 120 qualifying monthly payments under a qualifying repayment plan.

Qualifications:
Comfortable working in a fast-paced, often high-stress, ever changing environment. Customer-driven and focused on providing a positive, upbeat experience for all clients. High attention to detail, Strong work ethic, and thrive working in a busy environment. Treating animals and people with respect and employing humane handling techniques whenever possible. Work well independently but also function seamlessly as a member of a team.

Education and Work Experience:
High School Diploma or GED required. This is an entry-level position. At least six months of customer service experience is required.

This is a full time job