Shelter + Rescue Operations

  • Adoption


    While we work hard to drive people to adopt, the majority of pets still come from other sources. Here you'll find the tools you need to attract more pet adopters, find new audiences for pet adoptions and create successful adoption experiences.

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  • an animal control officer holds a dog in front of a grounded plane

    Animal control/field services

    Animal control officers and humane investigators have a shared mission of helping animals and bringing abusers to justice, which takes flexibility, compassion and courage. Learn best practices, new tools and techniques, and how animal care and control leaders can promote our work through positive interactions and collaboration with their communities. 

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  • a group of cats standing on a trampoline

    Cruelty + neglect

    Neglect, a failure to provide basic needs for an animal, makes up the vast majority of cruelty cases that animal control officers respond to. Neglect often includes hoarding, lack of shelter or veterinary care, abandonment, as well as other forms of abuse. Direct abuse is, for example, someone beating or physically attacking an animal. Organized cruelty includes dogfighting, cockfighting, and often go hand in hand with other crimes.

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  • Disaster Prep

    Disaster prep + response

    Evaluate your organization and create standard operating procedures, protocols and partnerships ahead of time for crisis scenarios like hurricanes, tornadoes, fires, floods and large-scale hoarders.

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  • Fundraiser


    The success of your shelter or rescue operation goes hand in hand with the success of your fundraising approach. Learn how animal care organizations raise the money needed for everything from basic necessities to ambitious, innovative programs through events, grants, donor care and more.

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  • Dogs at a shelter

    Shelter design

    As you strive to create a state-of-the-art animal shelter, take time to assess your community’s growth rate as well as your shelter’s animal data and programs to help determine your future needs. Read stories from shelters that have maximized their space and begin plans for your own shelter facility, whether you're retrofitting to maximize your current capacity or starting from scratch.

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  • Shelter Medicine

    Shelter medicine

    Very often what we see as neglect from pet owners is actually the result of their inability to access veterinary services and other pet wellness resources. For example, there may be a free, local spay/neuter clinic but it’s on the other side of town and transportation is a problem. Or the $400 dental cleaning simply isn’t affordable.

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  • Volunteers

    Staff/volunteer management

    Volunteers are an essential part of nearly every animal protection organization. Well-run volunteer programs amplify our reach and increase our capacity to care for animals and the number of lives saved. Here, we offer managers of volunteers materials and resources to design and build the volunteer program that will best support the staff in meeting the organization’s mission, and provide them with opportunities for ongoing learning and professional development.

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  • a long row of crates lined up in front of an airplane

    Transfer + transport

    Improve and increase adoptions—discover new adoption marketing ideas, best practices in transfer, inspirational stories of unlikely adoptions, resources to improve the adoption process and more.

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