Community Engagement Coordinator

Brandywine Valley SPCA

Job Description

The Community Engagement Coordinator will oversee the BVSPCA’s efforts to engage the community through volunteering, outreach events, and youth programs. The goal of this position is to build awareness and engage the public in the BVSPCA’s mission, vision, programs, services and achievements through the cultivation of individual relationships committed to volunteering and financial support of the organization.

DUTIES & RESPONSIBILITIES

Volunteer Program Management
• Oversees the BVSPCA’s volunteer program, including recruitment, selection, onboarding, retention and recognition of volunteers
• Manages issues related to volunteer performance and support, and serves as a liaison between volunteers and the organization
• Monitors ongoing need for volunteers and volunteer programs, working with staff to maintain and grow a volunteer program that supports the BVSPCA’s programs and activities
• Works with department supervisors to enhance the volunteer experience through appropriate volunteer guidelines, specific job descriptions, training programs and performance feedback
• Ensures the BVSPCA is represented in professional manner to the public at all times, both in regards to materials and in volunteer representation
• Takes immediate action to address any safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk
• Measures program performance on an ongoing basis and provides monthly, annual and periodic reporting of activities for the volunteer program
• Coordinates and conducts orientation and onboarding processes for new volunteers
• Develops and implements methodologies for volunteer retention
• Creates a catalog of activity workshops that can be delivered by volunteers, such as kong stuffing parties and cat toy making; includes building the plans, providing training, and maintaining supplies

Outreach Events Management
• Plans and executes strategic small scale community events through the identification of key locations, opportunities and business partnerships, and by leveraging the support of volunteers
• Coordinates and supervises the development and implementation of community outreach activities to ensure high visibility, brand recognition and regular exposure of the BVSPCA in the community
• Ensure volunteer coverage for small events
• Lists small events on BVSPCA website and main Facebook page
• Tracks event performance and provides monthly, annual and periodic reporting of activities
• Plays key role in planning, execution, and fundraising for BVSPCA’s signature event, Bark on the Boards

Youth & Community Programs
• Supports Humane Education Coordinator in implementing Critter Camp and school visits when necessary
• Ensures programming adequately represents the policies and ideology of the BVSPCA and effectively engages young people in the organization’s mission
• Manages and expands existing programs, such as Birthday Parties, Animeals, SAFE (Shelter Animals for Enrichment), etc.
• Helps leverage relationships with engaged organizations to further other BVSPCA activities

Collaborative Efforts
• Provides quality customer service to clients, volunteers, and staff while actively promoting our mission, services, programs and events
• Assists with the planning and implementation of fundraising events
• Collaborates with CE Team to support and manage Dover volunteer base
• Identifies leads for individual and corporate donors through community events and hands off promising relationships to the Director of Development and/or Chief Development Officer
• Assists in social media posts when necessary
• Other duties as assigned

QUALIFICATIONS

• Preferred experience in marketing/public relations, community relations, event planning, customer service and/or supervisory experience
• Animal welfare experience helpful
• Proven and effective verbal, written and interpersonal communication skills
• Confident public speaker with ability to develop and deliver presentations aimed at various age groups
• Strong organizational, project management, and teamwork skills
• Strong leadership skills with the ability to lead by example and achieve outcomes through influence
• Ability to use sound judgment when dealing with volunteers, clients, animal-related concerns and confidential information
• Proficient in Microsoft Office
• Must be at least 21 years of age (required for insurance purposes); Valid Driver’s License and insurable driving record
• Preferred to be a resident of Delaware in the communities served at the Georgetown facility

WORKING CONDITIONS

• Working Hours: Tuesday through Saturday, with occasional availability required on Sundays and evenings
• Work Environment: Shared cubicle/office space; Exposure to animals; Potential exposure to zoonotic diseases, animal bites and scratches; Exposure to high noise levels when in kennels; Work may be performed outdoors with exposure to all weather conditions
• Physical Activities: Able to drive, stand, bend, squat, walk, and talk for up to eight hours a day; Able to lift up to 50 pounds with assistance; Able to work a flexible schedule with regular weekend and evening shifts

This is a full time job