Community Programs Manager

SPCA of Northern Nevada

Job Description

Do you love helping pets and people in need? Do you find joy in connecting with customers and truly listening to them? Are you a deft communicator with the finesse to lead a team through complex situations with customers? If interacting with and serving humans energizes and inspires you, this role is for you!

The SPCA of Northern Nevada is looking for a Community Programs Manager with team leadership experience and exceptional communication skills (written and verbal). The Community Programs Manager will lead our Programs Team and Adoption Counselors to success by ensuring they have the tools and skills they need to serve, educate, match adopters with appropriate pets, and bring joy and compassion to our community. Our goal is to elevate our team into “Pet Social Workers,” keeping pets with their families and empowering pet parents with the education and resources they need to humanely care for their pets. If you’re excited about the idea of growing and developing a team that will make a real impact on pets and people, apply now!

SPCA-NN is in beautiful Reno, Nevada! Known as "The Biggest Little City in the World," Reno offers an unbeatable blend of outdoor adventure, vibrant culture, and growing career opportunities. Nestled against the stunning Sierra Nevada mountains, Reno is a paradise for outdoor enthusiasts, with Lake Tahoe just a short drive away. Reno was recently named “the happiest place to live in the US” by Outdoor magazine. It was described as “a modern boomtown” offering events such as art festivals, concerts, food festivals, and easy access to a variety of outdoor activities.

Duties & Responsibilities:
· Provide high-touch support to around 10 direct reports, including in-the-moment coaching, regular team meetings, professional development, and performance management.
· Prioritize the customer experience by training team members and creating structures that promote a smooth customer experience.
· Manage daily operations of the team, including the completion of daily tasks and division of the workload.
• Manage our community programs, which currently include: Adoptions, Affordable Spay/Neuter, Affordable Vaccination Clinic, Pet Help Desk, Foster, Todd’s Medical Assistance Fund, Jackie’s Community Cats, Wellness Waggin’, and our new Pets Are Family program (visit our website to learn about these!).
• Build community programs based on opportunities within available budget, current community needs, and data analysis.
· Assist team members with challenging customer interactions and use those situations as case studies for professional growth.
· Monitor the safety and cleanliness of the Adoption Center lobby.
· Collaborate with other managers to ensure team members have the information and supplies needed to be successful.
· Model behaviors to promote a positive work culture and Open Adoptions philosophy.
· Track and analyze data to identify areas for growth and/or improvement.

Qualifications:
· 3+ years of customer service experience in a leadership role preferred.
· Proven project management experience.
· Experience in animal welfare a plus! Though we will train the right candidate.
· Experience in community organizing and/or social services are a plus.
· Demonstrated background in team leadership including, coaching, supporting, praising, appreciation, and giving redirection and feedback to team members.
· Detail-oriented as these programs have multiple facets.
· Organized and able to prioritize projects in a fast-paced environment.
· Monday through Friday availability required. Occasional weekend availability may be needed to support our Vaccine Clinic. Flex time available.
· Communication, both verbal and written, must be outstanding and demonstrate high awareness of the impact of language on self and others. We provide ongoing “paw-sitive” management training and support.
· Proficiency in Microsoft Suite including Outlook, Word, Excel, Teams, and OneDrive. Proven ability to learn new software programs.
· Ability to read and speak English is required to perform the duties of the job.
· Bilingual skills are a HUGE plus!

In your cover letter, please tell us how you’ve led a team to success! Applications without a cover letter will not be considered.

Salary & Benefits:
• Salary - $55,000 and up, DOE
• Flexible scheduling
• 70% employee’s PPO health insurance paid, 50% of employee’s vision and dental insurance paid
• 100% employee life insurance paid
• Immediate PTO accrual of 80 hours annually to start
• 13 paid holidays annually
• 56 hours paid sick time annually
• Free pet food
• A free pet adoption
• Affordable pet wellness exams and diagnostics
• Personal pet bereavement (3 paid days)
• Professional development and training

This is a full time job