Community Support Specialist

Humane Society of Charlotte

Job Description

The Role

As a Community Support Specialist on our Community Initiatives Team, the core of your responsibilities is to assist and empower pet owners in solving pet related concerns by providing resources and information about internal (Humane Society of Charlotte) and external (outside organizations and social service agencies) programs and assistance options. The Community Support Specialist is a human service based, public-facing position that operates out of the Pet Help Center to communicate with community members seeking guidance on financial assistance, pet food and supply support, pet surrender, lost/found animal protocols, and other general pet resources. The Community Support Specialist will assess client needs to identify the most beneficial resources/assistance for each client's individual situation, ability, and access through understanding and recognizing underlying needs. This position is responsible for excellent verbal and written communication through conversations in-person, via email, and on the phone. For a full list of duties and responsibilities, please read our Job Description posted on our Careers Webpage.

Our Community Support Specialist will be earning $20-$21/hour and will be full-time at 40 hours per week. This position will be 5 days a week and will require 1 weekend day per week.

Who Are We Looking For?

Preferred: six months to one-year related experience and/or training, preferably in a social or human services role.
Preferred: basic animal behavior & training knowledge and knowledge of common veterinary concerns.
Preferred: bilingual in both English and Spanish language
Enthusiasm for the mission of the Humane Society of Charlotte and helping pet owners in our community.
Open-minded and accepting of a diverse clientele; aware of personal bias and willing to address this bias and empathize towards a wide range of situations.
Must be willing to work flexible hours when needed, including weekends.
Must have a reliable mode of transportation.
Must be comfortable interacting with dogs and cats.
EOE

Benefits

Medical Insurance Covered at 98%
Dental & Vision Insurance
401(k) with Match
100% Company covered Short Term Disability & Life Insurance
Medical & Dependent Care FSA
Employee Assistance Program that Includes Free Mental Health Care, Legal & Financial Help
Professional Development Assistance & Opportunities for Growth
Student Loan Assistance (PSLF)
PTO
Holiday & Birthday PTO
Paid Sabbatical Leave
Paid Parental Leave
Paid Bereavement Leave
Paid Pet Bereavement Leave
Pet Discounts Including:
Medical/Wellness Care including Flea/Tick and Heartworm Preventative
Dog Training
Pet Adoption
Pet Insurance with MetLife
Pet Food through Hill’s VIP & Royal Canin

About HSC

HSC has been around for over 46 years, then in 1982 we became the first low cost spay/neuter clinic to open in the southeast US! HSC moved into our brand-new Animal Resource Center, and we are thrilled to have a brand-new state-of-the-art facility which allows us to be able to offer more comprehensive services to our community. Our Pet Help Center opened in 2023, and we are happy to now offer a space for those in need to be able to receive dedicated, quality care for their pets and themselves in times of need. If you prefer an environment that provides inclusive and respectful quality care and an organization that is rooted in compassion and empathy, then look no further.

Come join our team of amazing professionals that are truly proud to be making a difference in the lives of animals and families in our community. Visit our website, www.humanecharlotte.org, for a detailed job description as well as additional information on our organization and culture. We look forward to hearing from you!

HSC is committed to a diverse work environment in which all individuals are treated with respect and compassion. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. HSC also accepts employees with a criminal background however, employees are accepted based on their charges and the nature of the position. We are unable to accept those with sex offender or animal abuse/neglect charges.

This is a full time job