Director, Development CRM Database Management - Hybrid

Dumb Friends League

Job Description

Administer the organization’s Customer Relationship Management (CRM) system (i.e., Bonterra’s EveryAction) to support fundraising and donor management activities.
Develop and implement a comprehensive development data analytics strategy that aligns with the development team and organization's goals.
Collaborate with senior leadership to identify key performance indicators (KPIs) and metrics to track progress on fundraising activities, donor segmentation, campaign effectiveness, and other key metrics.
Provide strategic guidance, actionable insights, and recommendations based on data analysis to inform decision making.
Customize and configure CRM workflows, processes, and reports to meet stakeholder needs.
Train and support team members on CRM usage, ensuring adoption of best practices and efficient utilization of system capabilities.
Oversee the collection, storage, and maintenance of data to ensure accuracy, integrity, compliance, privacy and security.
Conduct advanced data analysis to identify trends, patterns, and insights that inform strategic decisions.
Create and deliver regular and ad-hoc reports and presentations to stakeholders, including the Board of Directors, executive leadership, and other collaborators.
Develop and maintain data models, reporting systems, and dashboards. Create and maintain data visualization tools to effectively communicate complex data insights. Ensure reports and visualizations are tailored to the needs of different audiences.
Work closely with program managers, fundraisers, and other departments to understand their data needs and provide analytical support.
Facilitate data sharing and collaboration across the organization. Seek opportunities to collaborate with IT and other departments to integrate CRM with other systems and tools.
Coordinate vendor selection, contracts, and negotiations. Recommend and implement new software and tools to enhance data capabilities. Collaborate with vendors to implement system upgrades and enhancements.
Manage relationships with CRM vendors and other third-party service providers. Monitor vendor performance and ensure adherence to service level agreements.
Ensure the development team’s data infrastructure is scalable and adaptable to future needs.
Develop, implement, and monitor data quality standards and procedures.
Manage data imports, exports, and integration with other platforms.
Conduct regular audits and quality checks to maintain clean and reliable data.
Identify opportunities for process improvement and automation in CRM management, data processing, and reporting.
Implement and maintain gift acceptance policies and procedures.
Document procedures and processes related to CRM administration, data management, gift processing, and training.
Stay updated on industry trends and advancements in CRM technology and data management practices.
Manages and develops an effective staff: providing effective communication, leadership, guidance and resources. Determines staff qualifications and competency: recruits, interviews, selects, hires, trains, orients, mentors, evaluates, coaches, counsels, disciplines, and rewards. Establishes and monitors staff safety and regulatory compliance.
Work in collaboration with the Development and Communications teams to support fundraising efforts and campaigns, such as providing impact stories and reports resulting in financial support.
Participate in donor events, meetings and tours.
Support grant writing and fundraising efforts with data-driven insights and impact analysis. Ensure program grant compliance, and quality of services and evaluations.

Compensation: Starting at $115,000 - $127,000 annually (starting pay commensurate with market, experience, and equity)

This is a full time job