Manager, Pet Admissions - Animal Shelter

Dumb Friends League

Job Description

Responsibilities
Ensure the highest level of people care is delivered to League patrons, staff, volunteers, partners, donors, and vendors. Assist with escalated patron issues.
Lead, direct, and support the Pet Admissions processes to ensure the highest level of care is delivered to the League's sheltered animals.
Develop, train, and schedule Pet Admissions workflow to ensure productivity, and efficient use of resources for animals coming into or leaving the League’s care.
Handle animals of varying species, size, and temperament daily in a caring, safe, and respectful manner. Train and oversee appropriate staff animal handling.
Oversee the League’s Pet Assist program, providing temporary housing for owned pets.
Adhere to and enforce all League safety, training, handling, and transportation protocols in order to ensure that the shelter environment is safe for animals, the public, volunteers and other employees. Wear required personal protective clothing, identification and safety equipment as defined by League policies and procedures.
Collaborate with League team members to balance competing priorities, create organizational alignment, support strategic planning, execute upon organizational initiatives, and ensure alignment with core values, vision and mission. Participate in inter-departmental meetings and discussions to support and develop League initiatives.
Design, develop and implement department standards and systems for accomplishing work. Develop SOPs and ensure they are updated, followed, and communicated with staff and volunteers.
Monitor and evaluate program and process effectiveness, including statistical analysis, report creation, and implement improvements. Develop and fulfill realistic and ambitious departmental objectives and plans.
Inform and monitor the departmental budgets. Manage utilization of department resources to maximize value, control expenses, and minimize waste.
Manage daily operations by providing leadership and development to the staff. Provide clear direction and priorities. Ensure that roles and responsibilities are understood and carried out.
Motivate and mobilize staff to act. Remove obstacles, coordinate work efforts when necessary and empower staff members within department. Manage and ensure the proper utilization and integration of department volunteers.
Represent the organization internally and externally with integrity, serving as an ambassador of the League’s mission and brand. Manage external partnerships and vendors to provide services as needed.
Oversee daily financial transactions.
Manage and develop an effective staff: providing effective communication, leadership, guidance and resources. Determine staff qualifications and competency: recruit, interview, hire, train, mentor, evaluate, coach, and manage performance.
Establishes and monitors staff safety and regulatory compliance.
Perform euthanasia and related tasks.
Perform shelter opening and closing duties as needed.
Compensation: $62,300 - $67,000 annually (starting pay commensurate with market, experience, and equity)

This is a full time job