Manager, Veterinary Technicians

ASPCA

Job Description

Summary:
Who we are:
Have you ever wondered what happens to cats and dogs whose owners are unable to afford veterinary care? We did. The ASPCA’s Community Medicine (CM) team provides expert veterinary care to support the welfare of animals and their people through our stationary and mobile veterinary clinics, serving the most underserved communities in New York, Miami, and Los Angeles. We help pet owners overcome barriers to care, bringing quality services directly to the communities that need us most and partially or fully subsidizing the cost of basic and preventive care. CM treats people and pets with dignity and respect, assisting pet owners in making informed decisions about their pets’ health and wellbeing regardless of their financial circumstances. When you come to work at the ASPCA, you join a team of over 1,000 dedicated colleagues with deep knowledge, skills, and passion for the animals we serve.

What you’ll do:

As the Medical Manager (MM)—Licensed Veterinary Technician (LVT) at the Community Veterinary Clinic (CVC), you’ll be a vital member of our veterinary medical team. You’ll support two program functions–spay/neuter surgery and primary pet care, which provides preventive and basic veterinary care–for pet cats and dogs living with their families in ASPCA focus areas and animals in the care of the rescue community. Throughout the day, you’ll be responsible for leading the veterinary technician team in technical skills, client communication, assisting the veterinarian and other medical team members, animal handling, preparing animals for surgery, entering medical records, and monitoring patients while they are under anesthesia. You’ll work closely with other Medical Managers at the clinic to coordinate the flow of work throughout the day and the cooperation between their teams and to support each other.

What you’ll get:

Work/life balance:
paid vacation time to relax
paid sick time to heal
three paid continuing education days and a CE stipend to keep your skills sharp
ten paid holidays to observe
plus - paid personal time to celebrate what and when you like

This position is eligible for a $5,000 signing bonus

Terrific benefits package: medical, dental, and vision insurance, pre-tax dependent care and health flexible spending accounts (FSAs), 401(k) plan with generous employer contributions beginning after one year of service, employer-paid life and long-term disability insurance and more (note that benefits are subject to change annually)

Room to grow: the ASPCA has robust professional development programs to help you grow as a medical professional and a leader
Support: we are one of the largest and most impactful animal welfare organizations in the world, so you will always have a strong team to lean on and cheer you on

Work Schedule and Location

This is typically a Monday – Friday, 8-hour schedule with flexibility to work occasionally beyond the scheduled work day and Saturdays approximately once per quarter may be required.
This is an on-site position at the Community Veterinary Clinic
Schedules are subject to change at the sole discretion of the ASPCA

Reporting Structure:

The MM—LVT and the MM—Senior Veterinary Assistant (SVA) report to the Program Director of the CVC.
The LVTs in the facility report directly to the MM—LVT with dotted line reporting to the MM—SVA.
The SVAs in the facility report directly to the MM—SVA and dotted line reporting to the MM—LVT.

Responsibilities:

Job Responsibilities include but are not limited to:

People Management (40%)
Support a culture of respect, belonging and teamwork through regular 1:1s, recognition, supervision, developmental coaching, performance evaluation and feedback; seek counsel with People Partner as needed
In collaboration with the Medical Manager—SVA, oversee and monitor the quality of all aspects of nursing care at the ASPCA’s CVC and adhere to CM’s standard operating procedures and guidelines
Coach staff on efficient clinic flow and technical skills including intubation, bladder expression, catheter placement, anesthesia monitoring, and emergency procedures. Provide coaching and feedback to staff in real time.
Ensure technicians follow all CM protocols for handling and dispensing controlled drugs. Monitor and check all drug logs for accuracy and completeness.
Ensure that all team members have received training and mastered the skills to handle patients in a low stress manner, and that they implement these handling techniques consistently in all their interactions with animals
Instill the guiding principle that everyone can – and should – actively support the animals’ behavioral and mental health in everything they do
Coach technicians and assistants to communicate effectively with clients, to accurately relay information and to gather patient history and other information using open ended questions and a non-judgmental approach
Be a consistent and visible presence in the clinic to answer questions, make timely adjustments, offer support, receive/give feedback, lend a hand, and foster understanding and commitment to ASPCA’s mission
In coordination with the management team (Veterinary Staff, Client Operations and MM–SVA) and under the guidance of the Program Director, deliver cohesive messaging and address root causes of location problems and deliver corrective action plans as needed
Partner with the ASPCA’s Talent Acquisition Team to recruit and hire staff veterinary technicians, onboard and train new staff on CM medical processes and procedures
Guide direct reports to write and fulfill annual goals which encourage teamwork and challenge them to grow professionally
Write, schedule and conduct annual performance reviews
Deliver disciplinary actions and follow up coaching as needed
Track all safety related incidents and ensure that all incident and supervisor reports are completed promptly.

Medical (50%)
Oversee the flow of work on the clinic floor and ensure that all medical staff are efficiently using their time and skills to help the maximum number of patients daily
Ensure that all patients at the CVC receive quality nursing care
Provide feedback to MM—SVA on observation of senior veterinary assistant duties including surgical prep, anesthesia monitoring, equipment maintenance and emergency procedures
Provide a safe and compassionate environment for animals in our care, our staff, and for our clients by using low-stress handling techniques
Model effective and compassionate client communication
Work side by side with staff veterinarians, technicians, and assistants to support HQHVSN for cats and dogs
Work side by side with staff veterinarians, technicians, and assistants to support PPC and associated procedures for cats and dogs
Participate in the training of CM staff, ASPCA Interns and Residents and veterinary and technical students through coaching, discussion and demonstration. Coach staff to be peer trainers and to contribute to the training of veterinary and technical school externs.
Work fill-in shifts as a veterinary technician, planned in advance, due to regularly scheduled staff time off or unplanned shifts due to unscheduled staff absences
Work partial shifts as a veterinary technician to allow staff to take scheduled breaks when needed

Administrative (10%)
Schedule CM veterinary technicians for optimal coverage to keep the program running smoothly
Meet regularly with the Program Director and onsite management team; provide open and honest and communication and feedback when things aren’t working as they should
Support the ASPCA’s commitment to research and development to benefit animals across the country by participating in studies designed to improve access to care
Attend workshops or meetings as needed
All duties and responsibilities are subject to change according to the needs of the ASPCA and Community Medicine.

Exemplifies the ASPCA’s Core Values:
Has Commitment and dedication to improving the lives of animals
Demonstrates Ownership and feels responsible for outcomes
Believes in Team – that we are stronger together
Seeks to Elevate others and reimagine what is possible
Focuses on Impact, specifically making change for animals

Qualifications:
Must possess excellent organizational and leadership skills
Must possess excellent written and verbal communication skills
Ability to work well within a team and communicate effectively and courteously with all levels of staff including Veterinarians, Licensed Veterinary Technicians and Senior Veterinary Assistants
Basic computer skills including Microsoft Office and ability to use electronic medical records system and view online calendar and email
Must possess ability to simultaneously manage and prioritize multiple tasks
Must be able to constantly re-prioritize tasks and responsibilities in fast-paced, challenging environment, while maintaining positive and professional demeanor
Strong interest in animal welfare and serving underserved communities
Must possess excellent animal handling skills
Must be able to lift and carry 40-plus pounds repeatedly through the day with assistance
Must possess the ability to work standing for 8-plus hours
Must possess the ability to work independently and as part of a team
Maintain open mind regarding changes and be willing to learn, implement, and team new protocols
Fear Free® Veterinary certification is required within 60 days of hire

Education and Work Experience:
Must have graduated from accredited school of veterinary science technology (2 or 4 year program) or the equivalent as determined by the New York State Education Department
Current New York State Veterinary Technician License
Minimum two years experience as an LVT in small animal medicine and surgery
Experience in HQHVSN or shelter medicine strongly preferred
Previous supervisory experience required

Language:
English (Required)
Bilingual (Spanish) Strongly Preferred

Compensation and Benefits:

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.

The target hiring range for this role is $86,500 - $91,500

For more information on our benefits offerings, visit our website.

Stay Connected – Join Our Talent Community
If you are interested in joining our team but do not see a position listed that fits your experience or interests, please click this link and join our Talent Community to stay connected to future opportunities with the ASPCA.

Qualifications:
Bilingual (Spanish) Strongly Preferred
Licensed Veterinary Technician - New York State Education Department
Language:
English

Education and Work Experience:
Associates (Required), Bachelors

Our EEO Policy:
The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

This is a full time job