Pet Clinic Receptionist

Animal Welfare Association

Job Description

Objective: Provide administrative support for the Pet Clinic, and provide assistance to the public regarding medication, procedures, scheduling appointments, and processing invoices and payment.

Essential Functions:

Facility & Infrastructure & Procurement Support
Adheres to agency SOPs to include standard best practices on safety and compliance.
Primary support for the clinic reception desk:
Answer incoming calls and check/return messages
Schedule appointments
Update cancellations
Fill openings as needed
Confirm appointments the day before
Greets and helps all visitors/volunteers
Process paperwork as needed

Assist with the flow of incoming animals throughout designated areas, take animal weight as needed.
Processes all reminder emails, calls and postings
Stock, clean and organize lobby area of the clinic and the reception desk.
Ensure deposits are taken and applied to the client account.
Responsible for obtaining and uploading medical history to patient files

Position Requirements:
Humane treatment of animals
Is able to accept and explain the concepts of prepubescent sterilization, prerelease sterilization of adopted animals and humane euthanasia
Knowledge of the diseases and disorders of animals, spay and neuter and related procedures, and animal handling and restraint
Familiarity with medical terminology and medical knowledge, willingness to learn
Ability to handle multiple tasks simultaneously
Demonstrate flexible and efficient time management and ability to prioritize workload
Effective communication skills

Qualifications:
High School graduate required
1-3 years’ experience in high contact customer service position
Working knowledge of computer systems and programs

Physical Factors:
Work performed in animal clinic, high exposure to animals
Ability to lift up to 50 lbs. unassisted, and over 50 lbs. with assistance
Potential exposure to zoonotic diseases, dangerous and fractious animals, high noise levels, wet surfaces, hazardous chemicals, and sharp objects
Long periods of standing, bending, stooping, reaching, and working outdoors in differing climate may be required

Job Type: Part-time (Up to 24 hours per week)

Pay: $16.00 per hour

Benefits:
Employee assistance program
Employee discount
Paid time off
Retirement plan

Schedule:
Weekends as needed

Work Location: In person

This is a part time job