Senior Manager, Volunteers and Foster

ASPCA

Job Description

Summary:
Are you passionate about helping animals in need and eager to advance the field of animal welfare? Do you thrive in a dynamic, complex, highly collaborative environment? If so, the role of Senior Manager, Volunteers & Foster at the ASPCA’s new Recovery & Rehabilitation Center (R&R Center) in Pawling, NY might be right for you!

The individual in this role is responsible for developing and overseeing the R&R Center’s volunteer and foster programs. The Manager, Volunteers and Foster recruits, trains, and continually engages those who donate their time and talent in service of the ASPCA’s mission.

The successful candidate is an eager community ambassador and has a genuine appreciation for those who choose to help the R&R Center accomplish its goals. The person in this role must be an open and ample communicator who thrives on collaboration and is an adept coach for a people from a variety of backgrounds.

Recovery & Rehabilitation Center Overview & Upcoming Launch 
The R&R Center in Pawling, NY, is a unique program dedicated to providing integrated sheltering, behavioral, and medical care for canine victims of cruelty. The R&R Center team works closely with ASPCA teams in New York City to help animals rescued in partnership with the NYPD.

This position has a target start date of 1/13/2025 and is remote until the facility is ready for occupancy in May of 2025, after which it will be an in-person position based in Pawling, NY. This position requires the incumbent to live within a commuting distance to Pawling, NY by May 1, 2025.

Responsibilities:
Responsibilities include but are not limited to: 
Volunteer People and Program Management (35%)
Develop, implement, and maintain the R&R Center’s Volunteer Program
Recruit, train, and engage a talented pool of volunteers from the local community and beyond
Serve as the primary point of contact for volunteers
Arrange and assign volunteer tasks to ensure a meaningful and enjoyable experience that lessens the load for R&R Center staff or increases the R&R Center’s capacity
Schedule volunteer shifts to meet the needs of the R&R Center, adapting quickly as the volunteer pool’s availability and the Center’s needs change
Encourage a sense of belonging and inclusion by working side by side with volunteers on their tasks and by regularly alternating work areas to be present in a variety of their daily tasks
Build trust and open communication between volunteers and staff, directly and immediately addressing conflict as it arises, and ensuring the R&R Center is a welcoming experience for volunteers while also maintaining a high standard of performance and behavior
Provide plentiful training and varied engagement opportunities for volunteers
Actively listen to volunteer suggestions and concerns, responding quickly and meaningfully, and bringing suggestions to relevant teams when appropriate
Monitor and evaluate volunteer performance, providing kind and clear feedback when appropriate
Provide regular training for R&R Center staff to keep them informed of volunteer policies and procedures and to provide guidance for building strong staff-volunteer relationships
Coordinate with the ASPCA’s Volunteer & Foster Engagement team as appropriate to share and receive updates, resources, and best practices to support volunteers across the ASCPA 
Foster People and Program Management (35%)
Develop, implement, and maintain the R&R Center’s Foster Program
Recruit, train, and engage an active pool of fosters willing to bring dogs, many with medical and/or behavioral needs, into their homes temporarily
Collaborate with colleagues across all areas of the R&R Center to match animals with appropriate foster homes, based on the foster’s capacity and the animals needs
Serve as primary point of contact for foster homes, providing ongoing support
Gather and provide all needed foster supplies so that fosters and the dogs they bring home are set up for success from the outset
Ensure fosters understand and adhere to direction provided by medical and/or behavioral staff
Solicit regular feedback on the medical and behavioral progress of animals in foster, providing guidance or connecting fosters to area expert staff to address any challenges
Monitor dogs’ medical needs ensuring all appropriate vaccinations and preventatives are up-to-date, and coordinating with the veterinary team as needed
Facilitate communication between fosters and appropriate staff members to maintain a steady flow of animals into foster homes, and excellent and timely communication around medical and/or behavioral issues
Build trust and open communication between fosters and staff, directly and immediately addressing conflict as it arises, and ensuring the foster experience is positive and meaningful while also maintaining high expectations for adherence to protocols
Coordinate with fosters to collect photos, videos, and additional information for treatment and placement purposes
Provide volunteers and fosters with plentiful opportunities to be mentored, coached, and to train in new skills or interest areas
Administrative and Operational Duties (30%)
Work with R&R Center leadership to create, review, and update standard operating procedures and operational documents to align with all regulatory requirements 
Ensure volunteers and fosters understand and adhere to standard operating procedures, protocols, and regulatory requirements, and maintain accurate records of compliance activities
Manage volunteer and foster database, as well as volunteer and foster materials to ensure they are current and available
Gather quantitative and qualitative data to assess the performance of the volunteer and foster programs, and to recommend changes as needed
Prepare and present monthly reports on the performance and achievements of the volunteer and foster program to R&R Center and Rehabilitation Services leadership
Provide ongoing recognition and plan appreciation events for volunteers and fosters
Develop, implement, and maintain a variety of communication avenues to meet the needs of R&R Center volunteers and fosters, keeping them informed and engaged, and with full transparency around euthanasia decisions
Attend and meaningfully contribute to all relevant R&R Center and ASPCA meetings
Accurately track and report time worked, time off, and work-related expenses  

Responsibly steward R&R Center assets  

Core Values
Exemplifies the ASPCA’s Core Values:
Has Commitment and dedication to improving the lives of animals
Demonstrates Ownership and feels responsible for outcomes
Believes in Team – that we are stronger together
Seeks to Elevate others and reimagine what is possible
Focuses on Impact, specifically making change for animals

Requirements
Education and Work Experience

High School Diploma or GED required, B.S. or B.A. preferred
Minimum of 2 year of management experience
3 years of experience working in an animal shelter, preferably in a hands-on animal care role
Experience overseeing volunteers preferred
CVA (Certified Volunteer Administrator) preferred
Fear Free® Shelter Program certification (approximately 5 hours) required or completed within 60 days of hire 

Other Requirements
Valid driver’s license and ability to pass a motor vehicle history check demonstrating safe driving 
Ability and willingness to travel up to 10% of the time  
Available to work a flexible schedule to meet the needs of the program including days, evenings, weekends, and holidays  
Fluent in the use of MS Word, Excel, PowerPoint; familiarity with shelter software systems or Salesforce a plus  
Excellent written and oral communication skills 
Able to regularly witness animals suffering medically and/or behaviorally 
Comfortable with humane euthanasia in theory and in practice  
Displays concern for the safety and well-being of self, animals and others, especially under stress 
Fosters collaboration by creating strong connections with colleagues at all levels and in all areas 
Builds strong work relationships based on trust, respect, and listening to understand 
Freely and generously shares knowledge, skills, and expertise with others  
Demonstrates genuine interest in the thoughts, ideas, and expertise of others  
Proactively problem-solves and takes appropriate initiative to implement solutions  
Flexible; can easily adapt to changes and help others do the same  
Resilient; bounces back from difficult and disappointing situations quickly 
Strong and adaptable people manager 
Artfully flexes management and coaching styles to best support diverse individuals  
Cultivates a climate in which diverse perspectives are solicited, encouraged, valued, and respected  
Ability to set a clear direction and inspire others to work towards shared goals 
Sets a high standard by leading with transparency, integrity, honesty and strong ethical principles 
Unafraid of hard conversations and approaches them openly, quickly, and kindly  
Views conflict as generative, using disagreement to drive innovation, improve communication, clarify and articulate values, and build stronger relationships  
Values training and education for self and team, ensuring ample access to learning opportunities  

Physical Requirements
Work takes place in a variety of environments and weather conditions, including indoor climate-controlled spaces where it may be noisy and outdoors where surfaces may be wet or uneven and extreme heat, cold, or precipitation is possible
Ability to sit for extended periods while working at a desk or computer
Ability to lift and carry animals (50 pounds unassisted, 100 pounds with assistance) and equipment, such as food bags, bedding, and cleaning supplies
Comfort and ability to handle and restrain animals safely and humanely, particularly in stressful situations
Ability to work in a physically demanding environment that requires standing, walking, bending, squatting, and/or kneeling for extended periods of time
Work involves exposure to chemical and biological hazards such as medications, cleaning products, urine, feces, blood, and sharp objects
Ability to wear appropriate Personal Protective Equipment, including but not limited to disposable coveralls, respirators or face masks, and booties Compensation and benefits:

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.

The target hiring range for this role is $88,000 - $93,000
For more information on our benefits offerings, visit our website.

Stay Connected – Join Our Talent Community
If you are interested in joining our team but do not see a position listed that fits your experience or interests, please join our Talent Community to stay connected to future opportunities with the ASPCA.

Qualifications:
See above for qualifications details.

Language:
English
Education and Work Experience:
High School Diploma

Our EEO Policy:
The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

This is a full time job