Job Description

ob Title: Shelter Manager

Classification: Full-time, Exempt

Reports to: Executive Director

The Shelter Manager is a highly motivated, process and procedure-oriented manager committed to the mission, values, goals, and success of Pet Helpers Adoption Center. The Shelter Manager provides leadership and oversight to ensure that the shelter is operating as effectively as possible and that animals are cared for optimally.

The Shelter Manager is responsible for learning, implementing, and communicating best practices in animal management and helping to craft a better future for animals and our community. The Shelter Manager works closely with the Executive Director, animal care staff, and Shelter Veterinarian to ensure protocols are followed and care of animals is held to the highest standards, including providing and maintaining a safe, sanitary, humane atmosphere for all the shelter’s animals and employees.

Responsibilities include:

Clear, thorough and continuous daily communication with the Executive Director.
Ensure the health, cleanliness, and safety of animals and the facility.
Under the direction of the Executive Director, oversee individual animal handling, care, transportation, and medical decisions as needed and according to Pet Helpers policy.
Monitor the health of animals and report issues to the staff shelter veterinarian. Triage urgent situations as needed.
Overseeing the Intake Manager, monitor available space in the shelter, and organize/scheduling intake appointments. Ensure proper capacity of care, while maintaining stray and intakes.
Facilitate and implement animal enrichment programs.
Overseeing the Animal Care Manager to ensure administration of medications/vaccinations as directed and prescribed by the veterinarian and timely med sheet completion.
Oversee and implement ordering of shelter supplies within budgetary limitations. Maintain an accurate inventory of medical equipment and supplies.
Oversee the Foster Care Manager to ensure assigned animals in need of fosters are being sent to approved and trained foster homes in a timely manner, that all foster animals are scheduled for bi-weekly exams and updating of any medical needs, and timely and clear communication with the foster parents.
Oversee the Animal Care Technician Manager to ensure the proper recruitment, hiring and directly oversee the training of all shelter staff to ensure the proper protocols and SOPs are diligently adhered to for the safety of the animals. Ensure the ACT Manager is communicating and meeting with the shelter teams at least weekly to communicate any issues as well as provide ongoing training.
Work with the CFO to ensure all financial recording requirements are being met.
Work with the Volunteer/Humane Ed Manager to manage volunteers, group projects, orientation, birthday parties and camp.
Work with the Marketing/PR Manager to ensure that our animals and needs are being addressed.
Keep all animal records up to date and ensure timely input into the database.
Work with the Executive Director to determine and document appropriate policies and procedures.
Perform regular operational efficacy assessments in partnership with the Executive Director, and design and implement quality improvement plans.
Submit reports to the Executive Director one week prior to board meetings or as requested by the Executive Director.
Ensure all required reports (Hill’s, Shelter Animal Counts, Demographics, etc.) are completed on time.
Participate in staff meetings as appropriate to include weekly Leadership Team meetings and staff Meetings.
Monitor and communicate with the public via the shelter’s phones, in person, and email contacts.
Maintain the highest level of customer service and handle any customer disputes or complaints.
Maintain OSHA guidelines and regulations
Maintain staff morale through motivation, recognition, and praise; and maintain employee productivity and necessary disciplinary actions
Prepare weekly (or bi-weekly) staff schedule to assure adequate coverage of PTO, sick and personal absences.
Ensure the proper and safe use of all materials and equipment used in the performance of staff duties.
Highly knowledgeable and experienced in feline and canine neonate care as well as feline and canine behavior and care in a shelter environment
Be proficient in all aspects of computer software pertaining to animal admissions, adoptions, medications, and treatments.
Assist in training and directing ACTs on proper paperwork completion, Pet Point updating, and transferring of paperwork at the time an animal is moved.
Maintain complete and accurate work records, statistics, and other reports.
Oversee the Facilities Manager to ensure the proper maintenance and care of the building, automobiles, equipment, and grounds.
Other duties as assigned.

Minimum of three years prior animal care experience, specifically in a shelter environment is required
Minimum of two years of supervisory experience required
Knowledge of animal welfare laws, proper handling of animals, recognition of common diseases
Ability to communicate well orally and in writing and to work harmoniously with a diverse group of individuals
Excellent written and oral communication skills
Experience with computer technology, including Pet Point, Excel, MS Word, database management and the ability to learn new software as needed
Possess a valid South Carolina driver’s license with clean driving record to drive organization vehicles and be covered by the organization’s insurance
Commitment to the humane treatment of animals
Strong communication and customer service skills
Flexible schedule is a must to include weekends, holidays and 10-hour days (4 10 hour days)
Job Type: Full-time

Pay: $50,000.00 - $58,000.00 per year


Employee discount
Health insurance
Paid time off
Professional development assistance

8 or 10-hour shifts
Day shift
On call
Weekends required (at least one weekend day)

This is a full time job

Contact Information

Job Contact Details

Melissa Susko
Executive Director

Closing Date: Friday, July 26, 2024

Posting Date:

Closing Date: