Volunteer Coordinator

Best Friends Animal Society

Job Description

The Best Friend's Mission is to do nothing short of making history by bringing about a time when there are No More Homeless Pets. Our goal is that every animal shelter in every community in the country be no kill by the end of 2025.
The fact is, we have a great culture, populated by fun, dedicated and brilliant people. But we're always looking for talented people who can help us make history, and that's where you come in. If you want to be a part of history and end the killing of shelter pets by 2025, apply today for one of our open job opportunities!
Location: Kanab, Utah

Hiring Range: The hiring range for this position starts at $21.00 per hour, plus benefits!

Work schedule: rotating weekends amongst the team but will always have 2 days off in a row

Recruiter phone screens will occur prior to manager interviews

Position Summary: Coordinate the activities of volunteers in the areas where they are spending time and act as a liaison between Best Friends and volunteers. Ensure that volunteers have a rewarding visit, engage them in meaningful dialogue about their activities at the Sanctuary and how they can help in their own communities. Provide information to volunteers about Best Friends’ programs and answer all their questions.

Essential Duties and Responsibilities:

· Greet volunteers in the assigned area & ensure that they have completed the proper forms.

· Provide volunteers with all equipment and materials needed for their assignment(s)

· Coordinate volunteer locations and activities.

· Provide necessary information/orientation to volunteers.

· Work with Best Friends staff to keep volunteers engaged.

· Keep in close touch with Best Friends staff to determine needs, problems, and questions. Report issues, commendations and needs to Volunteer manager.

· Maintain all forms, supplies and equipment for volunteers.

· Model appropriate “customer service” behavior to Best Friends staff.

· Answer volunteers’ questions/concerns and provide guidance throughout their visit to the department.

· Respond to volunteer feedback and report feedback to Volunteer Administrator and Manager.

· Check with volunteers on a regular basis to ensure that they are having a rewarding visit and that their needs are being met.

· Provide special tours of the department as required.

· Immediately report volunteer incidents/injuries to dept. manager and to Volunteer Administrator.

· Assist staff with their duties as requested and authorized by Volunteer Manager.

· Check out animals for sleepovers, providing supplies, information and obtaining evaluation post-sleepover to become part of dog’s file.

· Keep abreast of information about the animals (adoptions, special needs, behavior etc).

· Routine feeding, medicating, walking, and interacting with office dogs.

· Modeling appropriate dog handling techniques for volunteers and educating volunteers about dog behavior.

· Observing dog body language and monitoring office dogs for medical concerns.

· Other duties as assigned.

Skills and Experience:

· Customer service experience in public facing roles required. Experience working with volunteers is a plus.

· Proven interpersonal skills. The ideal person would be a team player, personable, professional, upbeat, takes initiative, uses tact and diplomacy.

· Ability to listen to volunteer concerns with empathy. Discretion and confidentiality are a must.

· Excellent oral and written communications skills.

· Ability to make sound judgments and work independently in a fast-paced environment. Ability to multi-task.

· Outstanding organizational skills and attention to detail.

· Ability to advocate Best Friends’ position on various issues.

· Flexibility and willingness to cross train, jump in and assist wherever needed, and rotate to other animal and non-animal related departments.

· Ability to work with, leash, kennel, walk, and handle dogs, including those with health and/or behavior conditions/concerns; basic ability to identify and speak to medical and behavioral characteristics of dogs.

· Experience with or ability to learn Microsoft Word and Excel, google calendar, docs and email and Workday.

· Held a valid driver’s license for the past three years and qualify for Best Friends insurance.

· Familiarity with any animal welfare software is a plus

Physical Requirements:

· Must be able to lift 40 to 50 pounds.

· Perform repetitive tasks for extended periods of time including typing, sitting, walking, arm, and hand motion.

· Work indoors and outdoors in a variety of weather conditions including extreme heat and cold.

*During the selection process, candidates may be asked to participate in an onsite working interview.

Thank you for your interest in pursuing a career at Best Friends Animal Society. Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, or domestic partner status.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Best Friends Animal Society.

This is a full time job