an animal control officer holds a small rodent
Sgt. Cliff Ballena of the Animal Welfare League of Arlington in Virginia assesses an injured baby squirrel. Photo by Chelsea Jones/Animal Welfare League of Arlington

Recorded Webinar

This webinar will focus on:

  1. the psychology of call handling: tips for handling difficult callers, gaining the public’s trust and cooperation, and effective persuasion techniques
  2. how to properly diagnose and handle orphaned and injured wildlife calls (and not accept the caller’s interpretation!)
  3. reuniting strategies for raptors, songbirds and mammals, along with the best monitoring protocols to ensure success.

Interactive exercises and “mystery scenarios” will help participants learn and practice out-of-the-box problem-solving and not fall prey to common mistakes which result in tragic outcomes.

Please complete this brief registration form to view the webinar:

Registration Form