Admissions Coordinator

Humane Society of Seattle

Job Description

POSITION SUMMARY: The Admissions Coordinator is responsible for coordinating the intake of adoptable pets through owner surrenders and transfer, as well as transport services between shelter partners. The roles works closely with community member to provide intake service to guardians who need to surrender their pets, as well as with partner shelter to transfer in adoptable animals. The Admission Coordinator works closely with the Admission Manager to maintain an intake schedule that may vary on a weekly basis. They also work closely with all other operations teams to facilitate efficient communications, intake processing and support effective population management. Admissions Coordinator provides leadership, supports the mission, goals and philosophy of Seattle Humane.

KEY OR ESSENTIAL FUNCTIONS:

Monitors surrender requests via email, phone and walk-in.
Follows outlined procedure for information collection, review, and input for all surrender requests.
Works closely with Behavior Admission Coordinator for review, intake, and pathway planning for pets who have known behavior concerns upon intake.
Meets and engages with clients for surrender appointments. Interacts with clients in an emotional intelligent and trauma informed way.
Follows administrative and legal process for surrenders and transfers.
Conduct Intake Assessment on all pets entering Seattle Humane, including ensuring all vaccines and parasiticides are up to date.
Coordinate and complete all necessary procedure for pets being returned to their owner or transfer out to another organization.
Receive stray animals and follow all procedure for stray intakes.
Coordinates incoming transfers of pets from other shelters and rescue groups.
Maintains long-term relationships with other shelters and rescue groups in and outside of Washington
Onboards new transfer partners
Schedules and coordinates in-state and out-of-state transfers according to capacity
Works with other Animal Care to maximize community support and lives saved
Ensures that necessary documentation, vaccines, testing, and other medical treatments are administered prior to arrival.
Keeps shelter partners aware of disease concerns or outbreaks associated with their animals. Provide resources or consultation referral options as needed.
Uses appropriate calendars to schedule and communicate upcoming surrenders, transfers, and vehicle use
Adheres to intake criteria for all surrender requests and transfer.
Follows procedures for checking in/out transfer credit cards and submits all receipts as designated
Works alongside Admission Manager to training, coordination, and support for Admissions volunteers
Performs shelter cleaning procedures in vehicles, intake exam rooms, and perimeter to keep public and staff areas clean and orderly
Provides ideas and suggestions designed to improve operational programs and working conditions