Adoption Counselor Part Time

Animal Care Centers of NYC

Job Description

Adoption Counselor Part Time

Schedule:
The working schedule for this position is Thursday - Sunday with Monday - Wednesday off. Saturday and Sundays: 10:30AM - 6PM, and Thursday and Friday: 11:30AM -7PM

Summary:
The Adoption Program at ACC has a goal that is simple and powerful: we are looking to help end animal homelessness in New York City by connecting people and pets for adoption. ACC employs an open adoption approach where we understand that there is no such thing as the “perfect home” and we welcome all clients as potential adopters. Using an “open adoptions” approach, the adoption process is conversation based and non-judgmental. Our focus is on matching pets with people and providing resources to continue assisting these new families post adoption. Adoption Counselors are the voice of the homeless pet population and work to promote their adoptions. They will need to provide superior customer service skills and must be willing and prepared to answer a wide variety of questions regarding animal husbandry.

Essential Job Functions:
-Provide exemplary customer service to our adopters by effectively communicating and guiding them through the adoption process which includes helping them find a good match for their families and supplying them with the information and resources during counseling sessions to set them up for success.
-Routinely socialize and interact with dogs, cats, rabbits and guinea pigs.
-Process adoption paperwork; ensuring that it is filed and organized accordingly to policy as well as process payments. This includes closing animal records, entering rabies/dog license information, processing payments and donations in our Shelterbuddy database.

Salary:
$21/Hour

Part-Time employees are not eligible for vacation time or personal leave.

Qualifications:
-High School Diploma or GED required.
At least one year of customer service experience is required.
-Strong computer literacy required.
-Prior experience with Microsoft Office Suite preferred.
-Prior animal handling experience for dogs/cats/small animals preferred.
-Comfortable working in a fast-paced, often high-stress, ever changing environment.
-Customer-driven and focused on providing a positive, upbeat experience for all clients.
-High attention to detail, strong work ethic, and thrive working in a busy environment.
-The ability to handle different breeds and sizes of dogs.
-Treating animals and people with respect and employing humane handling techniques whenever possible.
-Work well independently but also function seamlessly as a member of a team.
-Must be able to lift a minimum of 50 lbs.

This is a part time job