Coordinator, Adoptions

ASPCA

Job Description

Summary:

Are you passionate about helping animals in need and eager to advance the field of animal welfare? Do you thrive in a dynamic, complex, highly collaborative environment? If so, the role of Coordinator, Adoptions at the ASPCA’s new Recovery & Rehabilitation Center (R&R Center) in Pawling, NY might be right for you!

The Coordinator, Adoptions is responsible for the effective and efficient placement of animals through direct adoptions. The person in this role introduces potential adopters to appropriate dogs, ensuring it is a safe and positive interaction for all involved, and works with internal partners to arrange and carry-out transport of adoptable dogs to adoption events and placement partners.

The successful candidate is a true collaborator, working closely and consistently with colleagues in the R&R Center and across the ASPCA, as well as directly with adopters, to find suitable homes for dogs as quickly as possible.

Recovery & Rehabilitation Center Overview & Upcoming Launch 

The R&R Center in Pawling, NY, is a unique program dedicated to providing integrated sheltering, behavioral, and medical care for canine victims of cruelty. The R&R Center team works closely with ASPCA teams in New York City to help animals rescued in partnership with the NYPD.

This is an in-person position in Pawling, NY with a target start date of October 6, 2025.

Responsibilities:

Responsibilities include but are not limited to: 

Functional Duties (80%)
Provide a safe and compassionate environment for animals in our care, our staff, and for our clients by using low-stress handling techniques
Read and follow all kennel signage regarding animal treatment and care.
Proactively monitor adoptions pipeline, ensuring adequate resources to expedite placement
Maintain open lines of communication with the Adoption Center in NYC, arranging transfer and/or exchange of animals based on the greatest potential for successful and expedient placement
Maintain up to date knowledge of each dog in care and ready for placement
Provide compelling biographical information for public facing dog adoption profiles, showcasing each animal’s positive attributes as well as challenges
Work directly with adopters to ensure high quality placements, creating a positive experience for dogs and potential adopters, eliminating ineffective barriers to adoption
Collaborate with veterinary, behavioral, and sheltering colleagues to develop a transition plan for each dog, minimizing post-adoption setbacks and pain points
Conduct post-adoption follow-up calls and/or emails and serve as a point of contact for adopters in need of advice or assistance post-placement
Provide back-up support for transport, working directly with internal and external partners to plan and execute the transfer of animals, as needed
Safely and humanely transport dogs, some of which are medically and/or behaviorally compromised, to and from ASPCA facilities, veterinary partners, off-site adoption events, and potential adopter meetings
Assist the Coordinator, Transport in maintaining the R&R Center’s fleet and transport supplies, as needed
Provide back-up support for the Care & Enrichment Team, assisting in daily animal care tasks as the need arises and time allows
Provide support in the collection and management of animal health and behavior data
Assist as requested in behavior treatments and evaluations as a “novel person”
Maintain handling skills and develop strong collaborative relationships with colleagues by participating in playgroup, behavior treatment, loading dogs for transport, veterinary exams, and humane euthanasia as needed and when appropriate
Administrative and Operational Duties (20%)
Attend and meaningfully contribute to all relevant R&R Center and ASPCA meetings
Assume financial accountability for work-related expenses 
Maintain all receipts and prepare monthly expense reports 
Understand and follow all ASPCA expense and travel policies 
Accurately track and report time worked, time off, and work-related expenses  
Responsibly steward R&R Center assets  

Core Values

Exemplifies the ASPCA’s Core Values:

Has Commitment and dedication to improving the lives of animals

Demonstrates Ownership and feels responsible for outcomes
Believes in Team – that we are stronger together
Seeks to Elevate others and reimagine what is possible
Focuses on Impact, specifically making change for animals

Education and Work Experience
High School Diploma or GED required

Professional or volunteer experience with animal adoptions in a shelter setting is required

A minimum of five years driving experience required
Experience in animal transportation or veterinary/animal shelter services preferred
Fear Free® Shelter Program certification (approximately 5 hours) required or completed within 60 days of hire 

Qualifications
Must provide a valid driver’s license upon hire and pass a motor vehicle history check demonstrating a safe driving history. As part of the driving requirements of this role, must also pass a Department of Transportation Medical Exam.
Ability and willingness to travel up to 20% of the time 
Available to work a flexible schedule, including days, evenings, weekends, and holidays  
Fluent in the use of MS Word, Excel, PowerPoint; familiarity with shelter software systems or Salesforce a plus  

Excellent written and oral communication skills 
Able to regularly witness animals suffering medically and/or behaviorally 
Comfortable with humane euthanasia in theory and in practice  
Displays concern for the safety and well-being of self, animals and others, especially under stress 
Fosters collaboration by creating strong connections with colleagues at all levels and in all areas 
Builds strong work relationships based on trust, respect, and listening to understand 
Freely and generously shares knowledge, skills, and expertise with others  
Demonstrates genuine interest in the thoughts, ideas, and expertise of others  
Proactively problem-solves and takes appropriate initiative to implement solutions  
Flexible; can easily adapt to changes and help others do the same  
Resilient; bounces back from difficult and disappointing situations quickly 
Positive and engaging demeanor; enjoys working with people
Artfully flexes communication styles to best support diverse individuals  
Cultivates a climate in which diverse perspectives are solicited, encouraged, valued, and respected  
Sets a high standard by exemplifying transparency, integrity, honesty and strong ethical principles 
Unafraid of hard conversations and approaches them openly, quickly, and kindly  
Views conflict as generative, using disagreement to drive innovation, improve communication, clarify and articulate values, and build stronger relationships  
Work takes place in a variety of environments and weather conditions, including indoor climate-controlled spaces where it may be noisy and outdoors where surfaces may be wet or uneven and extreme heat, cold, or precipitation is possible
Ability to drive up to 8 hours per day, 5 days per week, and extended travel away from home as needed.
Ability to sit for extended periods while driving, or working at a desk or computer
Ability to lift and carry animals (50 pounds unassisted, 100 pounds with assistance) and equipment, such as food bags, bedding, and cleaning supplies
Comfort and ability to handle and restrain animals safely and humanely, particularly in stressful situations
Ability to work in a physically demanding environment that requires standing, walking, bending, squatting, and/or kneeling for extended periods of time
Work involves exposure to chemical and biological hazards such as medications, cleaning products, urine, feces, blood, and sharp objects
Ability to wear appropriate Personal Protective Equipment, including but not limited to disposable coveralls, respirators or face masks, and booties

Compensation and benefits:
Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. 

The target hiring range for this role is $27.41 - $28.85.
Check our website for more information on our benefits offerings.

Stay Connected – Join Our Talent Community
If you are interested in joining our team but do not see a position listed that fits your experience or interests, please visit our website to join our Talent Community and stay connected to future opportunities with the ASPCA.

Qualifications:
See above for qualifications details.

Language:
English, Spanish
Education and Work Experience:

High School Diploma

Our EEO Policy:
The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

This is a full time job