Job Description

The Humane Society for Hamilton County is one of the only open admission, truly no kill shelters in the country. Ours is a casual work environment where you will be surrounded by unconditional love every moment of the day. Humane Society for Hamilton County offers full-time employees full benefits after 60 days of employment including medical, dental and generous paid time off and vacation benefits upon eligibility. Humane Society for Hamilton County also offers its employees a significant discount on vaccines, medications, preventative care and lab work for personal pets. If you would like to make a direct impact on giving over 3,200 animals each year the chance to live, love, and be loved...whatever it takes...then apply today!

The purpose of our Customer Service staff is to provide support to the front desk and oversight of the incoming and outgoing animals each day. The customer service staff will provide exceptional customer service to all persons coming in the building for adoptions, surrendering, education, or visiting the shelter. This role serves as a liaison to all staff, customers, and volunteers to ensure all intake and outcome policies and procedures are followed.

Duties & Responsibilities
Customer Service Staff is responsible for coordinating the daily activities of customer service including, but not limited to:
 Being the primary contact for incoming public customers.
 Greet all customers and direct them to the correct area of the building for their needs.
 Answer phones, retrieve messages, and route calls appropriately to correct manager.
 Monitor Lost & Found animals websites (Craigslist, Indy Lost Pet, our lost reports) for possible matches
 Update all contact information in Pet Point when this information becomes available.
 Counsel and act as a matchmaker for potential adopters with potential animals.
 Conducts overviews for adoption candidates and assist in the completion of the adoption application.
 Facilitate all adoption paperwork and processing.
 Ensure to have managers/medical staff counsel on adoptions that require this function.
 Ensure to help adopters choose the full service veterinarian that fits their needs.
 Be an Animal Care Resource for the public by providing pertinent information regarding animal welfare
 Send new adopter’s home with appropriate understanding of our processes, pet ownership, animal health
care, and Pet Point Insurance coverage.
 Maintain a clean and clutter free work area.
 Use teamwork skills to ensure daily check list are complete
 Reconcile cash drawer and credit card totals during the end of the day process

This is a full time job

Contact Information

Job Contact Details

Sarah Wright
Human Resources Manager

Closing Date: Friday, October 15, 2021

Posting Date:

Closing Date: