Field Services Supervisor

Montgomery County Maryland Office of Animal Services

Job Description

Please view the full ad and apply here: https://www.governmentjobs.com/careers/montgomerycountymd/jobs/5167508-…;

Salary: $76,742.00 - $122,603.00 Annually
Location: 7315 Muncaster Mill Rd Derwood MD 20855 USA

The Office of Animal Services (OAS) is seeking to fill a Full-Time Inspection and Enforcement Field Supervisor position to serve as the subject matter expert responsible for overseeing the Field Operations Division to ensure prompt and appropriate responses to all animal-related calls and complaints. The ideal candidate is passionate about providing a high standard of service to the community. This position is expected to lead assigned officers and communications staff by developing team cohesiveness and commitment that advocates a positive and supportive work environment. Successful candidates are able to deal tactfully, effectively, and equitably with people. As a supervisor of unionized employees, this position has responsibility for fostering a positive labor relations environment based on mutual trust, respect, and cooperation.

This position provides leadership to and supervises OAS Animal Services Officers (ASOs) and daily animal control field operations in a county consisting of over 1 million people. Responsibilities include, but are not limited to:

- Animal-related field inspections and investigations for the purpose of ensuring compliance with animal-related codes, regulations, and laws.
- Assignment and review of daily calls for service and case reports for all officers to ensure completeness, timeliness of investigations to ensure consistent enforcement and successful court actions or dispositions. The nature of the work requires evaluative thinking, as well as the ability to identify and apply the appropriate standards to diverse animal-related issues and situations.
- Manages, assigns, and prioritizes the work of the Animal Services Officers (ASO) and Dispatcher/Call-Takers assigned to the Division.
- Researches, interprets, and advises subordinates and higher-level officials on the application of Montgomery County Code, Chapter 5, Maryland Criminal Law Article §10-600, Department Directives, County Administrative and Personnel Policies and Procedures, and the Division’s Standard Operating Procedures (ASOs and Dispatch Operations).
- Provides leadership, supervision, and technical guidance, assistance, and training to assigned personnel; conducts performance counselling and prepares annual performance evaluations of subordinates.
- Serves on the OAS leadership team and, as such, promotes and participates in departmental activities, while serving as an example to subordinate staff on working with other work areas of the Office.
- Responsible for scheduling, including leave approval, ensuring adequate field and dispatch coverage, and administering overtime; assigning and scheduling ASO participation in community events, making scheduling adjustments to meet immediate and long-term coverage needs.
- Oversees fleet management and equipment inventory for assigned officers.
- Responds to internal//external customers by telephone, letter, email, or in person to County residents inquiring about animal related laws and regulations, or those wishing to comment or address the actions and/or behaviors of ASOs.
- Performs other job-related duties as assigned.

The ideal candidate will possess considerable knowledge of and ability to understand, interpret, and apply statutes, ordinances, and other legal authorities. They will have a strong understanding of the principles and practices of animal control work, code enforcement, and criminal investigations. The successful candidate will have excellent interpersonal, written, and oral communication skills, with an ability to effectively listen, speak, write, and interact in a tactful and persuasive manner. The ability to provide leadership, influence, and direction to subordinates while promoting a favorable and harassment-free work environment is essential. The candidate must also have a working knowledge of animal diseases, public health principles, animal behavior, and safe handling skills.