Medical Services Manager

St. Hubert's Animal Welfare Center

Job Description

About St. Hubert's Animal Welfare Center

For over 80 years, St. Hubert’s Animal Welfare Center has been dedicated to helping animals in need and serving communities across New Jersey. With a people-focused, community-based approach, St. Hubert’s treats every animal as an individual and emphasizes specialized care for both animals and their families. Built on a foundation of rescue and adoption, St. Hubert’s operates extensive community programs, including access to veterinary care, pet food support, training services, and the nation’s leading pet transport initiative, WayStation. As part of the Humane Rescue Alliance, headquartered in Washington, D.C., St. Hubert’s is connected to the largest and most comprehensive animal services provider network in the region, impacting the lives of tens of thousands of animals each year. 

Position Summary

Manage workflow and provide daily supervision to the medical team, participate regularly in medical care and partner with our Shelter Veterinarian. Ensure operational flow of the day, ensuring that all tasks are completed by all parties and requests from other departments are received and delegated to the staff. Under the guidance of the Shelter Veterinarian and the Director of Animal Care, establish medical standard operating procedures (SOPs) and ensure that they are followed by the team. Participates regularly in and oversees the team, executes safe, humane medical practices and procedures as directed by the Director of Animal Care. Creates a healthy environment for all animals by monitoring their medical needs and maintains their medical care and records while with St. Hubert's. Lead, guide and support all medical staff. Exemplifies and helps maintain a positive work environment for all staff St. Huberts Animal Welfare Center. 

Key Responsibilities:

Leadership
Ensures the smooth operation of the Medical Department and serves to meet and set high standards for teamwork across the organization.
Supervises and leads the Medical Team. This includes the Clinic Supervisor, Veterinary Clinic Scheduler, Medical Technicians and Medical Assistants.
Participates in full shelter rounds or designates a staff member from the shelter medical team to attend.
In conjunction with the Animal Care Manager be responsible for N.J.A.C. 823a, maintaining a high stand of animal care and welfare for all animals in program.
Acts as point of contact for other departments to ensure the medical team upholds their responsibilities to other departments.
Delegation of daily tasks and duties, accountable for their correct completion.
Supervises with integrity, authority, fairness, and open-mindedness.
Responsible for hiring, training, supporting growth, supervising and evaluating the performance of the Medical Team.
Conducts and participates in regular medical staff meetings. Works with the Director of Animal Care to coordinate in-house training, workshops, and deployments.
Responsible for resolving any staff conflict and maintaining a healthy, safe and positive work environment for employees and volunteers. Responds to requests from staff and the public as appropriate.
Acts as the manager on duty for the Animal Care department, or other shelter departments when needed.

Medical Duties
Oversee, coordinate and participate in performance of euthanasia with the support of the Shelter Veterinarian and Director of Animal Care.
Oversee, coordinate and participate in the maintenance, servicing, and repair of medical equipment within the shelter.
Proficient in Fear Free®/humane medical handling practices
Under the Guidance of the Shelter Veterinarian and the Director of Animal Care, establish, oversee and participate in creating Standard Operating Procedures for all aspects of medical care.
Oversee, coordinate and participate in daily medical rounds.
Ensure animal medical records are accurate and complete in a timely fashion.
Ensure all animals receive appropriate medical care in the appropriate timeline.
When necessary, works with outside vet partners to provide care and diagnostics to St. Hubert’s animals.
Rotation with the on-call medical emergency phone.
Regulatory Compliance
Maintain accurate drug logs and medical records as required by law, prepare and submit quarterly DEA reporting, Medical Team may provide assistance with these activities.
Ensures compliance with relevant regulatory laws (e.g. medical waste, 823a) and interacts in a professional manner with the NJ Department of Health in all relevant issues (e.g. preparation of rabies specimens, observance of DOH-holds).

General
Be knowledgeable about the Medical Department budget and in conjunction with the Director of Animal Care ensure the team stays within the assigned budget.
Oversee approval of all medical team bills.
Establish, oversee and participate in inventory for the medical department.
Collaborate with the entire operational team at St. Hubert’s – Animal Care, Customer Care, Foster, WayStation and Community Programs.
Be knowledgeable and conversational on St. Hubert’s policies and common animal welfare practices.
Able to troubleshoot questions and concerns from staff or clients when Directors are not on-site or are otherwise occupied.
Provide excellent customer service to individuals utilizing St. Hubert’s services.
Work cooperatively with St. Hubert’s volunteers, fosters, and partners.
Always represent St. Hubert’s in a professional and courteous manner. Provide quality service to the public, volunteers, and employees recognizing their individual contributions to the success of the organization.
Perform other responsibilities as assigned.
Qualifications and Requirements

Knowledge of and ability to lead veterinary medical and surgical procedures and processes. Knowledge of shelter medicine and variance in public vs shelter protocols and treatments.
Ability and competence to teach and train all levels of assistants and technicians, ensuring safety and compliance.
Demonstrated ability to lead, manage, and motivate a team, and identify skills in others that can be developed.
Ability to work effectively, both independently and in a team environment, in an atmosphere of multiple projects, shifting priorities, and deadline pressures. Ability to be flexible, detail-oriented, and able to prioritize.
A team-oriented and collaborative approach to work, with an ability to bring out the best in peers. Demonstrated ability to work collaboratively to gather information from colleagues.
Ability to think strategically and solve problems creatively.
Excellent interpersonal skills with a customer-service orientation. Ability to communicate in a friendly and professional manner with a variety of individuals representing the public, board members, volunteers, donors, and employees.
Proficient in the use and application of computer technology with proficient use of programs including Microsoft Office programs, the internet, and database management software to efficiently accomplish work.
Passion for St. Hubert’s mission, and for caring for all animals regardless of age, breed, temperament, or species, and supporting and educating members of the public, free of judgment or bias.
Ability to manage the emotional aspect of work in an animal shelter environment in a positive professional manner.
Highly motivated and creative with experience and a passion for connecting with current and future clients.
Advanced familiarity with dog and cat breeds, animal descriptions, animal control, wildlife, TNR, and low-cost spay/neuter.
Possess and maintain a valid driver’s license with a good driving record.
Physical Requirements and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.  

Ability to lift 50 pounds unassisted regularly, 50+ pounds assisted. 
Ability to be comfortable working with cats, dogs, small animals, reptiles, fish, and wildlife. 
Ability to perform strenuous physical activity daily, including lifting, carrying, carrying, reaching, stooping, standing, squatting, and bending. 
Ability to work holidays, weekends, nights and inclement weather as needed. 
Due to the nature of shelter work, deceased, fractious, or aggressive animals; hostile, irate persons; zoonotic or other diseases; unpleasant noises, odors, sights; extreme temperatures. 
Education and Experience

Minimum three years of progressively responsible experience as a veterinary technician with emphasis on surgical prep and assistance, including managing staff.
Animal shelter experience is preferred.
Certified Veterinarian Technician preferred.
Certified Euthanasia Technician preferred.
Fear Free® certified preferred.
Ready to Make an Impact?

Apply today and become part of a team where your compassion, skills, and commitment will directly save lives and strengthen communities.

*St. Hubert's Animal Welfare Center offers a comprehensive benefits package including healthcare, vision, dental and select offerings for pets. Additional information may be provided upon request.

*Multilingual candidates are encouraged to apply. A salary premium may be offered for multilingual candidates who demonstrate proficiency in written and oral testing.

*St. Hubert's is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, citizenship status, or sexual orientation. Accommodation will be provided to qualified individuals requiring them.

This is a full time job