Job Description

We are pleased to offer the current job opportunity for a Senior Animal Client Services Coordination position within the Animal Services Department. DuPage County Animal Services is an immediate open admission shelter caring for more than 2,300 animals of varying species annually.

Responsibilities include:

Performs lead worker duties (e.g. training new/current staff, scheduling, providing input to supervisor on new hires, employee performance, etc.)
Inspects work of front office staff for completion and adherence to department standards
Maintains strong relationship with animal caretaker staff to streamline operations, improve customer service, and keep animal lengths of stay as short as possible
Spends time with and remains updated on animals in the facility; ensures front office and other key staff remain informed of animal attributes and current status to make the best possible match/recommendation/placement
Coordinates and oversees all customer service for the department including: facilitating adoptions, stray intake & processing, owner relinquishments, reclaims, spay/neuter program, post-adoption rabies appointment scheduling, post-adoption follow-up, etc.
Reviews adoption/relinquishment applications and paperwork
Performs intake and consults with clients in order to educate on a topic and/or clarify information
Answers questions from the public received via phone, electronically or in-person
Handles complex client complaints
Coordinates and oversees information and services aimed at preventing animal relinquishment and keeping animals in their current homes such (i.e. low cost veterinary care, re-homing assistance, etc.)
Coordinates and oversees information and services aimed at returning animals to their owners and/or re-homing animals in the field such as: maintaining lost/found report database and guidelines, rabies certificate scanning/verification, marketing strays, researching third party lost/found pet sites, tracking microchips/ID, completing microchip registrations, etc.
Assists with developing written policy, procedure and process documentation for related area and makes recommendations aimed at improving client service and/or front office operations
Maintains shelter database and ensures high level of accuracy and completeness with data entry and record keeping
Supervises volunteers recruited to assist with front office and/or customer service duties
Processes transactions
Issues licenses and maintains logs and files related to Pet Population Fund, tag issuance, fees, municipal billing, intake/adoption, etc.
Handles cash and performs Account Receivable duties

Requirements include the following experience or equivalent combination of training and experience:

Completion of a High School Diploma or General Equivalency Diploma equivalent
One (1) year of animal science or related coursework
Four (4) years of experience providing customer service in an animal shelter, animal hospital, paid or volunteer experience as an adoption or intake counselor for a shelter or rescue organization, or similar work environment. A pre-employment background check is required.

Physical Requirements and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Light Work: Exerting up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Use of arm and /or leg controls requires exertion of forces greater than for sedentary work.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment for this position will involve some administrative work and will include working with loud animals on concrete floors and being exposed to unfavorable odors. Will be subject to animal bites and/or scratches.

This is a full time job

Contact Information

Job Contact Details

Closing Date: Friday, September 24, 2021

Posting Date:

Closing Date: