Senior Operations Manager

Belleville Area Humane Society

Job Description

HOURS: 8 - 5PM, THURSDAY - SATURDAY; 8am - 4pm SUNDAY - MONDAY, full time exempt. Salary range starts at $55,000 annually. Negotiable based on experience.

REPORTS TO: Executive Medical Director.

GENERAL SUMMARY: The BAHS Senior Operations Manager will be the manager on duty during the busiest days of operation, Saturday & Sunday. The BAHS Senior Operations Manager will be charged with managing shelter operations, including supervising the Placement Manager and the animal care team. The Manager will lead and manage the placement team and facilities teams to work with staff to assess all aspects of shelter operations. The Manager will collaborate with the Executive Medical Director to provide excellent care to all animals at BAHS. Also, included duties are assisting evaluation of animal behavior, assisting the medical team as needed.

QUALIFICATIONS:
MINIMUM 3 years of animal care experience
MINIMUM 3 years of management experience
Customer service experience
Nonprofit experience
Must be computer proficient and able to learn shelter software

JOB SKILLS
Experienced with coaching and managing high performing teams
Good written and verbal communication skills
Excellent customer service experience and skills
Highly organized, motivated, and detail-oriented
Organized and able to set priorities
Experience managing budgets
Committed to the mission, values, and goals of the Belleville Area Humane Society
Flexible and willing to help with jobs outside of this job description

REQUIREMENTS:
Serve as leadership for staff
Maintain a positive attitude based on teamwork
Overall good work ethic
Physical ability to clean kennels and cages required
Able to handle large animals
Allergies that are aggravated by animals or cleaning supplies may be a disqualification
Able to work outside in all weather conditions
Able to stand, kneel, walk for up to 8 hours per day
Able to lift up to 50 pounds

RESPONSIBILITIES/DUTIES:

WEEKEND MANAGER
Collaborate with Executive Director and Executive Medical Director to create strategic weekly plans for shelter operations
Responsible for implementing strategic weekend operational plans and providing weekend reporting to Executive Medical Director on Mondays
Lead and manage shelter staff and volunteers including placement, adoption, foster, volunteers, facilities management, and intake and medical staff, serving as manager on duty Saturday/Sunday
Manage strategic plan and budget for shelter and shelter operations

ANIMAL CARE
Manage and train teams responsible for cleaning and enrichment for all BAHS animals
Ensure timely tracking of BAHS animal enrichment activities
Clean dog kennels/cat enclosures daily following protocol set by Executive Medical Director
Assist medical staff with intake, surgery, and other medical procedures as needed
Provide guidance on intake and ongoing care of animals from entry into shelter through adoption process
Develop and train on proper cleaning protocols
Train staff and volunteers on proper shelter, facilities, volunteer, community service, adoption, foster, intake, medical, and enrichment protocols
Manage doggie playgroups and overall animal enrichment programs

MANAGEMENT (GENERAL)
Give suggestions and recommendations regarding hiring, firing and advancement or change of status of employees
Train employees
Evaluate employees and oversee performance reviews
Set schedules and keep track of staff hours worked, vacation requests, and PTO for staff
Make sure staff check/respond to voicemail and email in a timely manner
Make sure doors are unlocked and staff are online and phones available
Address employee concerns and enforce policies in BAHS’ employee handbook
Provide customer service to our clients and address customer concerns
Provide guidance and support to Placement Manager and Animal Care team

CUSTOMER SERVICE
Respond to and de-escalate customer complaints over the weekend
Serve as decision maker for animal intake on Sat/Sun
Educate the public about proper animal care
Educate customers and the public about animal care, health, behavior, and training

This job description reflects the assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. This job description does not establish a contract for employment. The Belleville Area Humane Society is an at-will employer.

This is a full time job