Shelter Manager

Montgomery County SPCA

Job Description

Position Title: Shelter Manager

Reports To: Director of Operations

Position Summary: The Shelter Manager is responsible for the quality of care, timely flow, and the emotional and physical health of the companion animals in our care. The manager oversees all customer service-related aspects of shelter operations and supporting programs to ensure a professional, consistent, and courteous customer experience, develops and manages innovative adoption programs and maintains a welcoming environment for all guests. The Shelter Manager will manage animal admissions and outcomes in balance with capacity to provide care at established standards.

DUTIES & RESPONSIBILITIES:

• Work collaboratively within all levels of the organization and across departments to cultivate a positive culture and team approach to fulfilling MCSPCA’s mission
• Ensures intakes, adoptions, and client/visitor interactions are conducted free from bias and judgement and that all people are treated with empathy and respect
• Supervise, support and develop personnel to meet or exceed established performance standards.
• Conduct introductory period and annual reviews of personnel to provide feedback and identify areas for growth
• Ensure excellent communication among Shelter staff and interdepartmentally by maintaining communications systems, protocols, and tools
• Ensure daily assignments are distributed equally to provide adequate customer service and animal care, including coverage for vacations, absences and lunch breaks
• Ensure all public and animal areas are safe, clean, well maintained and welcoming
• Address all customer questions, concerns and complaints in a timely manner
• Responsible for the retail area, including merchandise inventory, ordering, and pricing items for resale
• Ensure the accurate completion of end of day cash out procedures, reconciliation, cash handling and deposit preparation
• Responsible for ensuring consistent use of the Shelter software and verifying the accuracy of the information in it
• Follow best practices to prevent the exposure or spread of communicable diseases among the animal population and ensure all animal care staff are trained and following documented standard operating procedures
• Coordinate with Clinic and Behavior staff to ensure the general health of all animals, including the implementation of current vaccination and health protocols, behavior assessments and modifications, cleaning protocols, and enrichment
• Prepare statistical reports as requested, ensure monthly submission of Shelter Animals Count data and quarterly state submissions are completed
• Remain knowledgeable and in compliance with MCSPCA Personnel Guidelines, applicable State and Federal laws and MCSPCA policies, procedures and programs
• Support programs and activities of MCSPCA as requested

EXPERIENCE/ATTRIBUTES DESIRED:

• Ability to work both independently and collaboratively
• Minimum five years of experience in managing teams, animal shelter environment preferred
• Excellent interpersonal and supervisory skills
• Experience in staff development and mentorship
• Proven verbal and written communications skills
• Strong organizational, planning, and critical thinking skills
• Possess a positive attitude, empathy and ability to manage multiple priorities
• Takes initiative and employs creative problem-solving tactics
• Animal handling skills required

This is a full time job