Performs planning, implementation, coordination, and reporting functions for the Animal Shelter's volunteer program as part of the Outreach Team. Determines the shelter's volunteer program needs by collaborating with Shelter staff, and partner organizations as appropriate. Regularly reviews written policies and procedures needed to administer the Shelter's volunteer program and recommend and develops changes that improve or enhance operations. Formulates, recommends, and implements plans for recruiting, screening, training, directing, and evaluating Shelter volunteers. Reviews current training and ensures delivery of a comprehensive training plan for all volunteers, with a focus on maintaining safety for volunteers and visitors. Periodically reviews position descriptions and designs or re-deigns position descriptions for volunteer positions as needed. Annually reviews volunteer handbook and training materials, updates as needed and develops other written materials for the volunteer program. Reviews and revises as needed continuing training for current volunteers and leadership training for shelter mentor and liaison volunteers. Coordinates and leads group days of service at the shelter with County groups, corporate, nonprofit, college, and other groups that inquire. Acts as representative of the Shelter for community events. Communicates effectively with volunteers with the ability to mediate, listen, address issues, and to provide corrective action, when needed. Maintains and executes regular communication with volunteers; in-person with Volunteer Roundtables, informal check-ins, and recognition events; written with newsletters, social media, email communication, and surveys; through the volunteer software program; and formal communication through corrective action procedures and reports. Learns all aspects of Shelter operations and effectively communicates Shelter programs and policies to volunteers and visitors. Assists with the production of Shelter printed and online materials. Monitors volunteer service hours. Maintains stock of volunteer t-shirts and supplies. Responsible for designing service reports and maintaining regular monthly reporting of the volunteer programming internally and to County agencies. Collaborates with Animal Care Staff and Customer Care Staff to ensure the volunteer program meets Shelter program needs. Acts as liaison between Shelter staff and volunteers. Participates in the weekly animal review, Shelter management team meetings, and other required meetings to discuss Shelter operations. As a member of the shelter management team, participates on a rotating basis as Manager on Duty. Performs other duties as assigned. This position requires flexible scheduling for program needs, including evenings and weekends and weekend rotations for management team responsibility. The position is under general direction of the Communications and Outreach Manager.
This is a full time job
Job Contact Details
Closing Date: Friday, April 16, 2021