Animal Services Dispatcher

Washoe County Regional Animal Services

Job Description

Under direct supervision, receives requests for animal related emergency and non-emergency services by telephone and appropriately dispatching calls to Animal Services Officers in the field; and performs other related duties as required.

This is an Open Competitive/Countywide Promotional recruitment being conducted to fill a current full-time vacancy in the Washoe County Regional Animal Services department. The list established from this recruitment may be used to fill future vacancies as they occur.

For more information on this position, please see the Job Specification at https://www.washoecounty.gov/humanresources/Careers/jobspecs.php

Minimum Qualifications
Two years of full-time call center experience or general clerical experience involving customer service, routing calls, and providing and receiving information on a daily basis; OR an equivalent combination of training and experience.

License Or Certificate
A valid driver's license is required at the time of appointment and must be maintained for continued employment in this classification.

Possession of, or ability to obtain, Animal Welfare Dispatch Certification is required within one year of appointment and must be maintained for continued employment in this classification.

A Nevada Criminal Justice Information Systems (CJIS) certification must be obtained within one year of appointment and certification must be maintained for continued employment in this classification.

The Ideal Candidate Will Have

Demonstrated commitment to public service, and value exceptional customer service.
Ability to use good judgment and have sharp analytical skills.
Great multitasking skills with ability to quickly reprioritize work.
Good organizational skills.
Outstanding written and oral communication skills.