Customer Care Representative

Riverdale Animal Shelter

Job Description

Salary: $43,369.96 - $60,717.94 Annually
Location: Brighton, CO
Job Type: Regular Full-time
Job Number: 07392
Department: Animal Shelter & Adoption Ctr
Division: Animal Shelter
Opening Date: 03/02/2026
Closing Date: 3/9/2026 4:30 PM Mountain

Our Mission: To responsibly serve the Adams County community with integrity and innovation.
EEO: Adams County is an equal opportunity employer. No person is unlawfully excluded from employment opportunities based on race, color, national origin, ancestry, religion, creed, sex, sexual orientation, gender expression, gender identity, age, disability, genetic information, veteran status, marital status or any other legally protected characteristic.
Position classification: Onsite -- Job duties and expectations require employee to be regularly scheduled onsite.

What Success Looks Like In This Job
Provide excellent customer service to the public through duties such as adoptions, reclaims, animal intake, and the handling and cleaning of shelter pets. Respond to public inquiries via telephone and email regarding lost and found animals, animal control, adoptable pets, and other animal shelter services. Uses shelter software (Chameleon®) to enter and retrieve data as it pertains to animals in our care. The ideal candidate is a positive-minded team player with excellent people skills, experience in animal care and handling, and a strong commitment to animal welfare and the humane, compassionate treatment of animals.

Examples of Duties for Success
• Provide exceptional customer service while assisting the public with animal welfare-related needs and services.
• Receive animals from the public and gather pertinent information to facilitate appropriate placement.
• Listen to patrons and provide compassionate counseling about adoptions, reclaims, relinquishments and other services.
• Provide humane education in a non-judgmental, supportive manner.
• Humanely assist with animal handling, including microchip scanning and insertion, occasional vaccinations, adoption visitations, and placing and removing animals from kennels.
• Answer telephone calls and emails to assist the public in a professional, prompt, and courteous manner.
• Answer calls from animal control partners, internal and external stakeholders.
• Collect and provide accurate, detailed information and required paperwork in a courteous and responsive manner.
• Accurately interpret and communicate animal notes and information to assist in shelter services and adoption matches.
• Follow shelter policies and procedures for reuniting lost pets with their families.
• Accurately input and retrieve data from shelter operating software.
• Work cooperatively with other shelters and rescue organizations.
• Foster a welcoming and supportive environment for volunteers.
• Model and adhere to best practices for the appropriate, safe, and humane care and handling of all animals.
• Assist with cleaning animal kennels as needed.
• Represent Riverdale Animal Shelter in a professional and courteous manner at all times.
• Perform other related duties and responsibilities as required.

Qualifications for Success
• Must be able to treat all animals humanely and with respect.
• Working knowledge of animal welfare preferred.
• Knowledge of breed identification in both canines and felines preferred.
• Team player with the ability to work in a fast-paced environment while maintaining accuracy.
• Highly motivated, outgoing, polite, with a professional demeanor.
• Exercise discretion and good judgment, managing sensitive situations with calm and professionalism.
• Attend all staff meetings and relevant training sessions.
• Excellent communication skills and consistent ability to model and facilitate open and productive communication in the workplace.
• Ability to communicate clearly and concisely, both orally and in writing.
• Proper English usage, spelling, grammar, and punctuation. Spanish fluency a plus.
• Ability to prioritize, problem solve, and address challenges in a constructive manner.
• Exceptional work ethic, to include consistent attendance and punctuality.
• Positive and respectful attitude with a commitment to customer service excellence.
• Learn the functions, structure, and organizational policies of Adams County and Riverdale Animal Shelter.
• Ability to establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.
• Use common office procedures and practices, including proper telephone and email etiquette.
• Use office equipment, including computer equipment and software applications.
• Perform responsible and detailed administrative work involving the use of independent judgment and personal initiative.
• Work independently in the absence of supervision.
• Ability to work in an emotionally taxing field and maintain a positive attitude.
• Ability to maintain a high level of personal accountability.
• Computer Skills: Proficiency with Microsoft Office applications.
• Ability to type 35 w.p.m. with accuracy.
• Knowledge of the Chameleon® shelter software preferred.

More Qualifications for Success
• Education and Training: High school diploma or GED equivalent required.
• Experience: One (1) year of professional work experience in an administrative and/or customer service capacity.
• Six (6) months of either professional or volunteer work experience in an animal welfare organization, such as an animal shelter, veterinary clinic, or other professional facility housing animals, preferred.
• License or Certificate: Possession of, or ability to obtain, a valid driver's license.
• Must complete Fear Free® animal handling certification within six months of hire.
• Background Check: Must pass a criminal background check.
• Other: Spanish/English bilingual skills strongly preferred.

Work Environment:
• Physical Requirements: Occasional lifting and carrying of up to 50 pounds.
• Frequent computer use.
• Potential for standing, walking, and sitting for extended periods of time.
• Regular animal handling and restraint.
• Ability to assist with cleaning animal kennels.
• Other: Some animal handling and breed identification knowledge preferred.
• Allergies to animals and chemicals used to sanitize facilities must be controllable through medication or other means.

Work Schedule: Work schedule may consist of five 8-hour shifts or four 10-hour shifts per week, depending on job duties. Available to work weekends, some holidays, and overtime as needed.
Work Location: Riverdale Animal Shelter, 12155 Park Blvd, Brighton, CO 80601.

Adams County and the 17th Judicial District Attorney's Office complies with Colorado’s Job Application Fairness Act (“JAFA”). JAFA prohibits employers from asking individuals to disclose their age, date of birth, or dates of school attendance or graduation on an initial employment application. However, additional application materials such as certifications and transcripts containing this information may be required for certain positions; if such additional materials are requested, applicants may redact information that identifies the applicant’s age, date of birth, or dates or attendance or graduation.