Job Description

Position Description

The Dog Care Manager will be responsible for the overall care and wellbeing of the dogs in the Reno shelter (approximately 5,000/year). Ensures that dogs are made ready for adoption in a timely manner, for the cleanliness of the shelter, and for the management of the animal care staff. The Dog Care Manager will also be responsible to actively support adoption efforts and to function as a member of the management team for the organization.

Select Essential Job Functions:

Hiring and training Dog Caregivers and volunteers to ensure NHS protocols are followed and NHS standards are met relating to care and handling of all dogs.
Hiring and training Intake/Foster Supervisor, Evaluator, and Behavior and Enrichment Coordinator roles.
Managing all direct reports, including scheduling, timecards, and performance reviews.
Coaching and motivating all direct reports to support employee engagement and retention efforts and increase customer satisfaction.
Ensuring that all dogs move promptly from Admissions or Intake through the surgery, evaluation, rehabilitation, grooming, and medical care process to the Adoption floor.
Overseeing dog evaluation process, including the determination of when a dog cannot be rehabilitated and is not a good candidate for adoption.
Assisting COO with development of a behavior and enrichment program.
Ensuring that each dog receives adequate daily enrichment including walking, off-lead play, facilitating dog-dog interaction, training, and behavior rehabilitation.
Ensuring that individualized enrichment or behavior plans are followed.
Rapidly identifying problems or patient conditions (medical and behavioral) that need to be addressed and ensuring the animals receive prompt and complete care and treatment.
Ensuring the proper documentation for each animal in shelter database software, including clinic and intake notes, photos, and individualized descriptions of the animals to help promote them for adoption.
Arranging transportation for animals as needed to medical appointments, off-site adoption locations and other shelters.
Working collaboratively with COO to meet NHS Capacity for Care numbers and assess transport capacity or needs.
Assisting the public, performing adoptions, admission, and other tasks as needed, always in a manner which demonstrates the Society’s interest, care and concern for the public and the animals we serve.
Assisting with cleaning, feeding, and other animal care duties as needed, including medical treatment and euthanasia.
Handling all animals properly and with compassion at all times, regardless of situation or circumstances.
Maintaining healthy, safe, sanitary, pleasant and clean facilities for the animals.
Maintaining the equipment and supplies necessary to ensure proper care of the dogs.
Treating people and animals with respect; contributing to effective teamwork; fostering good public relations beneficial to the shelter and its programs.
Work effectively as part of the management team on cross-functional programs, projects, and activities.
Overseeing other animal areas in the absence of other managers.
Performing other duties as assigned.
Other Duties

Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Minimum Qualifications:


High school graduation or GED equivalent required
College education preferred

1+ year management experience preferred.
1+ year animal welfare experience preferred.

Valid CA or NV Driver’s license and ability to pass Nevada Humane Society Motor Vehicle Report criteria. Current auto insurance.
Obtain and maintain a current Nevada Euthanasia License
Availability: NHS is open seven days a week, as animals need daily care. Availability and a willingness to work a flexible schedule are a plus.

Knowledge, Skills, and Abilities:

Affection for animals, concern for their welfare and a willingness to accommodate animals in the work place.
Enthusiastic support of the no-kill philosophy.
Familiarity with dogs, dog breeds, dog behavior either through formal training or experience working with a rescue group, humane society, foster care involvement or other animal welfare agency.
Knowledge of dog training techniques and common medical conditions.
Ability and initiative, work with minimal supervision and direction.
Ability to communicate skillfully and effectively with a culturally diverse staff, volunteers and community in a professional, pleasant, respectful, courteous and tactful manner at all times.
Maturity, good judgment and a professional personal appearance.
Strong problem solving skills -- focusing on finding solutions to problems and challenges.
Comfort and ability to work with animals of unknown disposition and those who may exhibit medical and other problems, as well as aggressive tendencies.
Physical Requirements:

Physical ability to walk and/or stand on your feet throughout a normal workday.
Ability to lift and move objects and animals weighing up to 50 pounds for short distances and to humanely restrain an animal when necessary.
Physical ability to engage in repetitive motions of legs, arms, and hands, to hear, and to see.
Allergic conditions, which would be aggravated when handling or working with animals, may be a disqualification.
**We want to make employees aware that from time to time we euthanize animals who are sick or injured. Also, from time to time we need to end the life of a dog who has displayed aggressive tendencies and who poses a risk to public safety or to the safety of other animals.

This is a full time job

Contact Information

Job Contact Details

Closing Date: Sunday, July 31, 2022

Posting Date:

Closing Date: