Veterinary Center Manager

New Hampshire SPCA

Job Description

JOB DESCRIPTION

TITLE: Veterinary Center Manager

REPORTS TO: VP of Animal & Veterinary Services

HOURS:
Hourly (non-exempt), full-time at 40 hours/week
Monday-Friday 8:00am-4:00pm

COMPENSATION: Starting at: $25/hour

Agency and Position Overview:
The NHSPCA is excited to announce the open position for a Veterinary Center Manager as part of our growing team. The Veterinary Center Manager oversees the daily operations of a high volume, mission-driven veterinary clinic that serves both shelter animals and the public. This role is responsible for ensuring the delivery of high-quality, low-cost, and accessible care, including spay/neuter services for cats, dogs, and rabbits, as well as community wellness care, euthanasia services, dentals, and other procedures as capacity allows.
The manager directly supervises a team that includes receptionists, veterinary technicians, veterinary assistants, and volunteers, fostering a collaborative and compassionate work environment. They are responsible for staff scheduling, coordinating appointments for both internal (shelter) and external (public) clients, and maintaining efficient clinic workflows. This position also plays a key role in balancing operational efficiency with the organization’s commitment to accessibility, animal welfare, and community support.

Founded in 1872, the NHSPCA is one of the first animal welfare organizations established in the USA. In 2021, we completed a comprehensive renovation and upgrade to our animal housing, a new community space for programs, a new Veterinary Center for Community Wellness programs, and much more. By joining the NHSPCA, your talents, experience and education will make a difference in the lives of companion animals.

The NHSPCA core values include respect, compassion, and cooperation. We are an equal opportunity employer.

MAIN OBJECTIVES:
• Responsible for developing, planning and implementing a calendar of community medical services to through ClinicHQ in a deadline driven, fast paced environment.
• Able to work independently, as well as within a team. Must be able to anticipate and oversee project needs and growth, discern work priorities, and meet deadlines with little supervision, and be willing to work occasional evenings and weekends.
• Oversee VC receptionists, providing guidance, scheduling, and other administrative tasks as needed
• Maintain a safe workplace through equipment management and state certification as well as ensuring staff and volunteers in the Veterinary Center follow agency safety rules
• Manage Community Programs to include: Spay/Neuter Clinics and growing Community Wellness
• Formulate a proposed calendar of public medical services; plan and coordinate the day to day and long-term operations; including budgeting, implementation, staffing, and developing daily agendas
• Understand community medical needs and adjust appointment types as applicable
• Master Clinic HQ administrative services
• Oversee and provide support for Veterinary Center receptionists
• Work in conjunction with the Volunteer Coordinator to onboard volunteers to assist in the Veterinary Center.
• Assist with the creation of budgets and projection of goals, at times doing so independently.
• Standardize the NHSPCA community wellness programs
• Ensure the accurate tracking of all revenues/expenses including receipts, correspondence, in-kind contributions and supporting documentation as well as inventory control of Veterinary Center items.

Qualifications:
• Bachelor's degree preferred. A combination of training and experience that would provide the required knowledge, skills and abilities may be qualifying.
• A proven ability to take projects from inception to completion while simultaneously executing competing priorities, both independently and alongside a team.
• Excellent skills in verbal and written communication and customer service
• Understanding of budget control, expenses and allocations.
• Self-directed and able to set a personal schedule that maximizes efficiency and results.
• Knowledge of animal welfare field, veterinary and shelter medicine is a plus.

Skills:
• Strong organizational skills with the ability to be flexible, multi-task, and work under pressure in a fast-paced, goal-driven environment.
• Ability to build productive business relationships.
• Proficiency with Microsoft Office, shelter software preferred.
• Comfortable handling companion animals, including those with behavioral concerns.
• Excellent interpersonal communication, relationship building and stewardship skills; ability to personally connect with, network and engage diverse groups.
• Commitment to a positive, fun and team-oriented working environment

Working Conditions
• Normal office environment as well as a veterinary clinic environment. It is necessary to view and type on computer screens for long periods requiring eye-hand coordination and finger dexterity and working in an environment which can be stressful
• Requires some lifting occasionally (up to 50 pounds).
• Potential exposure to zoonotic diseases, dangerous and fractious animals, and high noise levels. Work schedule is typically Monday through Friday. Work schedule and hours may vary; evenings and weekends may be required. Requires working with and among shelter animals.

Benefits:
Employees will be able to participate in our benefits programs as outlined in our Personnel Policies and Procedures Manual. Some highlights include:

• Paid Time Off – Full-time Employees receive (16) paid days off in their first year. Part-time employees also accrue PTO relative to hours worked. Available following the first 90-day introductory period.
• Holidays - nine (9) paid holidays and (1) float day during the year to all full-time employees.
• Health Benefits - Full-time employees may participate in our medical insurance plan. Coverage becomes effective the first day of the month following completion of the first thirty (30) days of employment for the NHSPCA (or as required by the health insurance carrier). The NHSPCA currently pays 75% of the premiums of a policy for the employee.
• Life Insurance – Each employee working 30 or more hours has a life insurance policy through the agency, matching their annual earnings up to $50K.
• Retirement Plan – A 401K plan with up to a 4% match by the employer. This has a six-year vesting schedule.
• Employee Assistance Plan – An EAP is available to all employees and their families.
• Multiple voluntary benefits, including dental, vision, disability, and accident insurance.
• Possibility of government student loan debt forgiveness as part of working for a non-profit.