Volunteer and Outreach Coordinator

Morris Animal Refuge

Job Description

Volunteer and Outreach Coordinator (Full-Time)

SUMMARY: The Morris Animal Refuge is looking for a passionate, organized, and creative people person to join our team as a Volunteer and Outreach Coordinator. This position is responsible for volunteer onboarding, scheduling, and engagement, as well as offsite adoption volunteer coordination and public-facing functions of the Lifesaving Department. The ideal candidate is committed to furthering the MAR mission of education and animal welfare.

TO APPLY FOR THIS POSITION please email resume and cover letter to Caitlin Moore (cmoore@morrisanimalrefuge.org), Director of Operations.

PRINCIPAL DUTIES:
Volunteer Coordination
Recruit, train, schedule, and supervise volunteers
Communicate with other MAR departments to identify opportunities and needs for volunteers
Maintain volunteer engagement and retention by keeping volunteers informed about organizational changes and coordinating volunteer recognition and appreciation activities
Maintain files, records, applications, and other data concerning volunteer programming
Maintain relationships with external partnerships (PetSmart Charities), including working with the Director of Marketing & Development to support annual reporting activities.
Prepare, disseminate, and enforce volunteer code of conduct, safety guidelines, and operating procedures to uphold the organization’s values
Resolve volunteer concerns and communicate training issues or violations of protocol, or escalate them to the appropriate manager

Offsite Programs Coordination
Regularly transport animals to and from offsite adoption center(s) to maintain consistent population, ensuring that animal locations are properly recorded and appropriate records accompany any offsite animals
Conduct regular volunteer training at offsite adoption center(s) including cleaning and feeding animals, conducting adoption meet-and-greets, and processing adoptions
Maintain open lines of communication with offsite adoption center management and staff
Report any animal health or behavior concerns to shelter management team
Ensure offsite adoption center(s) is fully stocked and supplies are properly stored, coordinating closely with Offsite Adoption Coordinator
Support additional outreach, offsite adoption events, and educational, offsite speaking engagement as needed
Customer Service and Online Communications
Ensure a culture of high quality customer service for both internal and external customers
Nurture external relationships to foster community in the volunteer community and corporate partners
Treat all animals (including humans!) with kindness, compassion, and empathy at all times

QUALIFICATIONS AND EXPERIENCE:
Valid driver’s license and ability to drive a van
Previous experience coordinating and developing volunteer programs is required
High School diploma or GED and some college, trade, vocational school, college, or further education preferred
In lieu of educational credentials, applicants with equivalent work experience will be considered
Must be proficient using a computer
Knowledge of Gmail, Google Drive, Volgistics Volunteer Management Software, Shelterluv Animal Management Software, and Microsoft Office Suite Programs is a plus
Prior experience working in shelters or with animals is a plus but not required; Training on animal care and behavior can be provided
Prior experience with graphic design and/or photography is a plus but not required

QUALITIES OF THE IDEAL CANDIDATE:
Able to creatively solve problems and work cooperatively with team members
Excellent written and verbal communication skills, as well as public speaking skills
Flexible schedule with weekend and evening availability as volunteer training and outreach opportunities may vary from week to week
Self-motivated and able to work on program growth and development independently
Detail-oriented and able to work on multiple projects simultaneously

IMMEDIATE SUPERVISOR: Director of Operations

HOURS FLSA STATUS: NON-EXEMPT POSITION Full-time position requires a minimum of seven and a half (7.5) hours per day, thirty seven and a half (37.5) hours per week. Part-time position hours are dictated by the needs of the organization. Daily hours and days of the week (for both full and part-time positions) may vary according to the needs of the department schedule includes: days, nights, weekends, holidays, overnight, and on-call work. This position has historically operated from Tuesday-Saturday to accommodate weekend volunteer events. One weekend day is required as part of the regular schedule.

INTRODUCTORY ASSESSMENT PERIOD: The introductory assessment period runs from the date of hire for three months thereafter. For employment in any position with Morris Animal Refuge, this introductory assessment period is the period during which the specifics of the job are learned. During this period, either the employee or Morris Animal Refuge may end the employment relationship without notice or prejudice.

EMPLOYMENT: There is no minimum period of employment guaranteed or implied by acceptance of an employment offer. It is the policy of Morris Animal Refuge that even exempt positions are governed by the needs of the agency, which means that employment is for no specified term and either Morris Animal Refuge or the employee, may terminate that employment at any time. The Executive Director has final authority over these decisions and determinations.

Thank you for your interest in pursuing a career at Morris Animal Refuge. Morris Animal Refuge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status or domestic partner status.