Covid-19 shelter kit for the Community

Daily Updates | Animals | People | Community Planning | Usable Communications

Get the word out! Remind community members that having a plan in place for pets is critical; individuals who become sick or require hospitalization will need to have someone to take their animals. Reach out to local media and get them on board by doing a press release detailing your organization’s plans and encouraging individuals to prepare as well.

  • Based on local demographics, have information available in languages other than English. In many communities this will be Spanish but gather details on what is needed in your area. Online translation services are readily available if there is not a staff person or volunteer with the capability of translating.
  • When deciding on how to disseminate, take into account various perspectives, experiences, and the inequity in access to information that exists. Not every household has access to cable television or the internet. Use clear, concise language in your communications. Both the tone of messaging and paths for sharing matter greatly in reaching all pet owners in a community.

Key Points

  • People should identify a family member or friend who can care for pets if someone in the household becomes ill.
  • Have crates, food and extra supplies on hand for quick movement of pets.
  • Keep all animal vaccines up to date in the event boarding becomes necessary.
  • Ensure all medications are documented with dosages and administering directions. Including the prescription from your veterinarian is also helpful.
  • Pets should have identification: collar with ID tag and microchip (best practice is microchipping).

Note: Not everyone will have the financial means to meet the above recommendations. Consider the financial challenges many people will face during this crisis. Low wage families and people working hourly wage jobs will be hit hard with loss of income and no paid time off from work. There are many ways local shelters can support people caring for their pets and keep families together. Including but not limited to temporary housing for pets, donated supplies, pet food, subsidized veterinary services, transportation, etc.

Focus on Support

Currently and in the coming months, people living in poverty and in underserved communities who already experience barriers to accessing resources and affordable care and supplies for pets will have additional challenges. COVID-19 does not discriminate, people from all backgrounds and communities will be impacted. With the extreme income inequality and racial wealth gap that exists in the US, that means there will be significant differences in the resources people have to respond and react. However, there is a common love of and connection to animals that transcends socio-economic, racial, ethnic, and geographic boundaries. Honoring that bond with compassion and support, not judgement and punishment is a very simple yet impactful way to serve the community during this crisis.

Shelters are encouraged to:

  • Manage messaging and fundraising responsibly. Avoid blaming people who are not prepared or unable to follow disaster recommendations. Instead share the urgency created by inequity and the need to fill the gaps.
  • Do not demonize people who reach out with questions about owner surrender or the dangers of animal-human transmission. Make sure staff and volunteers have talking points that take into consideration the imbalance in news circulation, practice cultural humility (the practice of looking inward and examining implicit bias), and extend understanding and patience.
  • Suspend fees and fines if as the shelter you have the oversight and if not, advocate for suspension of fees and fines by the authority agency. This includes but is not limited to return-to-owner and reclaim fees, enforcement of mandatory spay/neuter and licensing, and other punitive measures. Offering alternatives to punishment and penalties during this crisis is consistent with the actions of other fields and systems. As an example, many governors are prohibiting any disconnection of utilities or charging of late fees, and some are barring the eviction of any tenant during the state of emergency. In the criminal legal system, many jurisdictions are releasing pre-trial detainees and using diversion and other interventions to keep people from entering the system to begin with. Animal welfare should follow suit in finding ways to relieve some of burdens resulting from this crisis.


Guidance for ACOs in the field
In NACA’s latest podcast, President Scott Giacoppo discusses responding to emergency calls during the COVID-19 crisis. Listen to the podcast and read the new NACA Statement on Officer Safety During the COVID-19 Pandemic.

RedRover relief emergency boarding grants
RedRover has a new assistance program to cover the cost of two weeks of temporary pet boarding for people suffering from COVID-19 who require hospitalization.

COVID-19 Guide for residential property managers: Preparing the residents and animals for a safer community
Distribute this free guide to help housing providers help their residents—and increase your influence to expand housing options to allow residents to foster or adopt pets. Order the free guide and learn more.

Mobile App Lets Fosters Reach a Veterinarian 24/7/365
Thank to Maddie’s Fund, the Best Friends Vet Access App is now available for free to fosters working with any animal shelter or rescue group in the U.S. Register your shelter or rescue group for this free service.

Resources for Reuniting Lost Pets
Michelson Found Animals developed this poster to share on your social channels, via email, or to print and display in your community.

Rehome by is an intake diversion tool for your community that helps pet owners place pets from one loving home directly to another.

What to Do if You Find a Lost Pet & the Shelter is Closed
The American Pets Alive!'s blog provides a step-by-step guide for those community members who have found a dog or a cat and want to make sure they are safe from harm.

This infographic and video is in collaboration with NACA to help parents dealing with working at home balancing kids and pets:

More resources

Video communication for community: COVID-19 and your pet



Sample documents from shelters


COVID-19 Daily Updates | Animals | People | Community Planning | Usable Communications