This is an archived session from 2020.

The terms “cruelty” and “neglect” are ubiquitous in the world of animal welfare, but have we been so quick to use these words that we’ve actually misconstrued their true meaning and implication? In this challenging yet liberating session, we’ll take a hard look at how our identity as animal protectors drives the way we run organizations, shapes major policies and defines public perception. We’ll discuss how to reduce implicit bias in our work and build trusting relationships within the community.


  • Christopher Fitzgerald | Director of Animal Services, City of Rochester, NY - Animal Services Division
  • Ashley Anderson-Mutch | Pets for Life Senior Program Manager, Enforcement and Policy Reform, The Humane Society of the United States

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